Leaving us for another mobile network might affect any other Vodafone services you’re using.
V by Vodafone
If you use your PAC or STAC code, you will lose service and data on the device connected to your V by Vodafone account at the end of your billing period. To keep using your device, please re-register your device in the V by Vodafone app.
Please note: Once you re-register, all of your data will be deleted and you’ll need to set up your device as new – this will include a credit check.
To learn more, please see our V by Vodafone FAQ
If you have a multi-SIM device like an Apple Watch that you use with OneNumber, please call us on 191 free from your Vodafone mobile when you switch.
You'll need to attach your multi-SIM devices to another mobile number – check the instructions provided by the manufacturer to find out how. Also, please be aware you may need to pay extra leaving costs when you switch.
To learn more, please see our OneNumber FAQs
If you have a free entertainment pack with us including Amazon Prime Video, Spotify Premium or Sky Sports Mobile TV or a NOW TV Entertainment Pass this will be cancelled when you switch network.
Vodafone Red Sharer
If you’re a leader on a Red Sharer account, please phone us before you switch network – you’ll need to restructure your account. If you don’t your switch and future bills may be impacted.
Charge to Bill
If you pay for any products using Charge to Bill, these will stop being charged to your monthly bill when you switch network. You’ll need to bring them over to your new contract if you want to keep them.
We’re sorry you’re thinking of leaving. If there’s something we can do to make things better, please start a Live Chat and speak to one of our advisers.