Vodafone complaints

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Fill in complaints form

After completing the form, we'll be in touch as soon as possible.

Other ways to get in touch

Call us* to speak to our dedicated complaints team on 0333 3040 441

Write to us at Customer Relations Manager, Vodafone Limited, The Connection, Newbury, Berkshire, RG14 2FN

Make sure you include your mobile number, email address and Vodafone account number. We’ll let you know when we’ve received your letter and we’ll aim to respond within 5 working days.

*Calls to us will come out of your plan’s inclusive minutes, whether you’re with us, another network, or calling from a landline. If call charges do apply, they’ll be set at the national rate. 

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The code we follow

Our Code of Practice guides us in how we handle your complaint. If you’re unhappy with the outcome of a complaint, here’s what to do.