Vodafone complaints

Waiting to hear back about your complaint?

If you’ve already made a complaint, please give us 48 hours to go through your details and get in touch.

If it’s been longer than 48 hours, we’re really sorry to have kept you waiting. The quickest way to ask us for an update is by chatting to us online.  

Available 9am - 5pm

 

Other ways to get in touch

Call us* to speak to our dedicated complaints team on 0333 3040 441

Write to us at Customer Relations Manager, Vodafone Limited, The Connection, Newbury, Berkshire, RG14 2FN

Make sure you include your mobile number, email address and Vodafone account number. We’ll let you know when we’ve received your letter and we’ll aim to respond within 5 working days.

*Calls to us will come out of your plan’s inclusive minutes, whether you’re with us, another network, or calling from a landline. If call charges do apply, they’ll be set at the national rate. 

Need this info in a different format?

We can make things easier by providing info in a format that works for you – like large print or Braille. Just let us know what you need. 

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The code we follow

Our Code of Practice guides us in how we handle your complaint. If you’re unhappy with the outcome of a complaint, here’s what to do.

See Code of Practice