Vodafone complaints

Waiting to hear back about your complaint?

If you’ve already made a complaint, please give us 7 to 10 days to go through your details and get in touch.

If it’s been longer than 10 days, we’re really sorry to have kept you waiting. The quickest way to ask us for an update is by chatting to us online.  

Available Mon to Sun, 24/7

Small business customers:
Mon to Fri, 8am - 8pm
Sat to Sun, 9am - 6pm

 

Other ways to get in touch

Call us* to speak to our dedicated complaints team on 0333 3040 441

Our advisers are available Mon to Sun, 8am - 8pm

Small business customers:
Mon to Fri, 8am - 8pm
Sat to Sun, 9am - 6pm

Write to us at Customer Relations Manager, Vodafone Limited, The Connection, Newbury, Berkshire, RG14 2FN

Make sure you include your mobile number, email address and Vodafone account number. We’ll let you know when we’ve received your letter and we’ll aim to respond within five working days.

*Calls to us will come out of your plan allowance. If call charges do apply, they'll be charged at the standard rate.

Need this info in a different format?

We can provide information in a format that works for you, such as large print or braille. Just let us know what you need.

 

The code we follow

Our Code of Practice guides how we handle your complaint. If you’re unhappy with the outcome, find out more here.