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The Vodafone 30-day Service Guarantee

Don't get stuck with poor customer service.

Bad customer service can ruin your day – and we don't think that's right. That's why we're committed to giving you customer service you can rely on. And, unlike other networks*, we guarantee your satisfaction with our unique 30-day Service Guarantee.

We're confident you'll see the difference with Vodafone. But if you don't love the service you receive as a new or upgrading customer, you have 30 days to tell us and cancel your contract. No cancellation fees, no ifs, no buts.

How it works

It's simple – if you're a new or upgrading customer who's bought a new device or plan, then you have 30 days to try our customer service and see if we're the one for you. Didn't love our service? Then you can cancel your plan or return your purchase.

If you do decide to cancel within the 30-day period, just return your device and anything you got with it, or get in touch to cancel. As long as your device is undamaged, you'll only pay for what you've used – that's things like line rental, Extras, and out-of-plan charges – but there'll be no cancellation fees, and no fuss.

Please note: We cover anything you've bought directly from Vodafone – but if you've used one of our partners (like Carphone Warehouse) their returns policy will apply.

Test us for 30 days

Whether you've bought a new phone or upgraded your plan, take the chance to make sure you like the way we do things – after all, we hope we'll be together a while.

Try us for size

Ring us, message us, use the My Vodafone app – whatever suits you best. Our friendly customer service team will be happy to help in any way they can.

The power's in your hands

If there's anything which isn't exactly the way you want it, you have 30 days from the start of your contract to cancel – no strings attached.

Here for you 24/7

Not only have we created lots more UK-based call centre jobs, so you can easily get in touch when you need us – we also provide 24/7 digital support online and through the My Vodafone app – making life easier for you.

My Vodafone App

In-store support

Get hands-on help setting up a new device or fixing a technical problem when you book a 35-minute, one-to-one session with a friendly expert from the Vodafone Tech Team. From just £15, in a Vodafone store near you.

Vodafone Tech Team

Innovative interaction

We are constantly innovating to improve your customer service experience. From Voice activated support through Alexa and Google Assistant, to TOBi, the chatbot who helps you shop, we're all about creating solutions that work for you.

Contact us

Your network guaranteed

As a new or upgrading customer, you can also use your first 30 days to put our network to the test. Give us feedback about your network experience and, if you're not happy, we'll cancel your contract so you can walk away – no questions asked.

Best in Test for voice in London
Network Satisfaction Guarantee and Trusted reviews

See if we’re the one for you with our 30-day Service Guarantee

Why Vodafone?

Most networks give you 14 days to make your mind up – we give you 30 days to decide on any purchase made directly from Vodafone.

Our fast, reliable 4G network comes as standard on Pay monthly, so you can do more of what you love even faster, in even more places.

We know how important your device is to you, so if something goes wrong we'll get you back up and running as quickly as we can.

The 30-day Service Guarantee applies to all new and upgrading customers who have purchased a personal or small business contract (with 1-9 connections) and/or any accessories directly from Vodafone. Charges apply until cancellation. A full refund is dependent on a full and undamaged return of all items.

Full terms, exclusions and information can be found in our FAQs

Our competitor comparison has been sourced from competitors' websites, and is correct as of 21 June 2018.

Vodafone 30-day Service Guarantee: 30-day return policy on all personal and small business contracts (with 1-9 connections) and/or any accessories purchased through direct channels.

BT 30-day money back guarantee: 30-day money back guarantee limited to SIM only and Family SIM plans (excludes smartphone plans or moving plans). Offer limited to one SIM only or Family SIM plan per customer.

All other operators: 14-day returns/change of mind policy.