The 30-day Service Guarantee applies to all new and upgrading customers who have purchased a personal or small business contract (with 1-9 connections) and/or any accessories directly from Vodafone. Charges apply until cancellation. A full refund is dependent on a full and undamaged return of all items.
Full terms, exclusions and information can be found in our FAQs
Our competitor comparison has been sourced from competitors' websites, and is correct as of 21 June 2018.
Vodafone 30-day Service Guarantee: 30-day return policy on all personal and small business contracts (with 1-9 connections) and/or any accessories purchased through direct channels.
BT 30-day money back guarantee: 30-day money back guarantee limited to SIM only and Family SIM plans (excludes smartphone plans or moving plans). Offer limited to one SIM only or Family SIM plan per customer.
All other operators: 14-day returns/change of mind policy.