An important update about roaming

In line with European Union roaming regulations, your plan comes with inclusive roaming. However this is only meant for temporary, occasional periods abroad such as holidays and short trips.

Unlike other networks, up until now we’ve only monitored usage abroad and not applied extra charges to customers who use their phone abroad for long periods of time (or even permanently).

However, with more people using their phone abroad for long periods of time, we now need to apply extra charges if we see that you’re using your phone abroad for a longer period of time than we would consider as fair.

How the policy will work

From 18 January 2021, if you use your phone abroad in any of your plan’s inclusive roaming destinations for 62 or more days in a four month period, and your usage in those destinations is more than your usage in the UK we’ll send you a warning email or text to let you know when this happens.​ 

If after 14 days of us sending you a warning message your roaming usage continues, you may be charged the following extra charges to use your phone in your inclusive roaming destinations:​ 

  • Calls: 3.3p a minute
  • Texts: 1p each
  • Data: £3.13 for each 1GB

Just to note, these rates are set under European Union Roaming regulations. Rest assured, you’ll still be able to receive calls and texts while abroad in your inclusive roaming destinations at no extra cost.

Your right to leave

If you’ve received a message from us with a link to this page then based on your previous roaming, you can end your current agreement without penalty.

But don’t forget about all the great things you get with Vodafone:​ 

  • More inclusive roaming destinations than any other UK network. Roam at no extra cost in 81 destinations worldwide on Unlimited Max. ​ 
  • VeryMe Rewards with weekly treats and offers tailored just for you ​ 
  • The UK’s Best Network Provider as awarded by Trusted Reviews and the UK’s best mobile data network according to nPerf.   

Get in touch with us

Give us a call

Chat to us online

Call us free on 0808 005 7376

The quickest and easiest way to contact us is by speaking to an adviser through our Webchat.

 

 

Looking to switch network?

Log in to switch

Text to switch

You can switch online. Just log in to your account,
go to Account Settings, then Mobile Switching.

For a PAC code to retain your number, text PAC to 65075.

For a STAC code to cancel your number, text STAC to 75075

To find out if you need to pay an early termination fee, text INFO TO 85075

See more about our Acceptable Use Policy here.

Roaming claim: more than the O2 Travel Inclusive Bolt On (75), Three Go Roam (71) and EE Max Plan (53), as of [30/11/2020], sourced from competitors' website.​ 

UK’s Best Mobile data network: Based on nPerf testing during 2019, Vodafone was awarded: Best 2019 Mobile Internet Performance vs EE, O2 & Three. Results based on 35, 664 tests carried out on the nPerf app in the UK. As of January 2020, for full verification see here​ 

Vodafone received 59.88% of the votes for the ‘’Best Network Provider’’ category vs competitors, by readers of Trusted Reviews who voted in the Mobile poll.  As of October 2020.