Warranty

What is a warranty?

A warranty is a written promise made by a company to a customer. It means if a device they’ve sold you breaks down or has a manufacturer’s fault within a certain time, they will repair it or replace it free of charge.

How long do warranties last?

Most retailers offer a warranty for one or two years from the date you purchase your device.

If there’s an issue within that timeframe that isn’t your fault, you have the right to demand a repair, replacement, or a refund.

What do warranties cover?

Every warranty is different, but there do tend to be some common issues that most warranties cover. These include:

• Manufacturing mistakes or poor workmanship

• Defective parts

Your warranty should cover any issues which weren’t caused by you. If the device was sold with the fault present, your warranty should cover any repairs.

What do warranties not cover?

If your phone or device is broken because of an accident or misuse, such as dropping it from a window or into some water, you would most likely be held accountable and your warranty wouldn’t cover the damage.

Your warranty may also be invalidated if you’ve tampered with the phone or attempted to repair it yourself. You also may not be covered for loss or theft.

If you’re looking for extra peace of mind, we’d recommend you get mobile phone insurance as well. This can cover you if you accidentally damage or break your phone, if it’s stolen, or if you lose it.