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Network Satisfaction Guarantee

The Vodafone Network Satisfaction Guarantee

Your satisfaction, guaranteed – if not, tell us.

We know how important it is to be connected to the things that matter. That’s why we’ve been making our mobile network even bigger and better – reaching more people and places than ever. And now, if you’re not totally happy, you can tell us as part of our unique Network Satisfaction Guarantee.

As a new or upgrading customer, you have 30 days to put our network to the test, no strings attached.  Plus, you can give us feedback about your network experience after your first 30 days, straight from the My Vodafone app

So however long you’ve been with us, our Network Satisfaction Guarantee means we’ve always got you covered.

See our FAQs for more information

Network issues? Let us know

If you’re an existing customer, share any feedback or frustrations about your signal or our network performance with our Network Satisfaction feature in the My Vodafone app In return, we’ll give you a 250MB UK data bonus to use for seven days – it’s our way of saying thanks for helping us improve.

Please share as much feedback as you want, but bear in mind that you can only collect one data bonus every 30 days.

Benefits

Feedback made easy

Tell us about any network issues, no matter where you are, with just three clicks in the My Vodafone app And if you don’t have a data connection, don’t worry – your message will be sent as soon as you’re back online.

Help us to help you

If you tell us about your network experience, we can understand what’s not working and figure out how to improve our service. Ultimately, that adds up to a bigger and better network for everyone.

Thank you for sharing

To say ‘thank you’ for your feedback, we’ll give you a 250MB data bonus on top of your monthly allowance. This will last for 7 days, and we’ll make sure you use the bonus data before the rest of your monthly data allowance.

My Vodafone App

Give us instant feedback with the My Vodafone app

Instantly share your network feedback in the My Vodafone app, wherever you are. See the data, minutes and texts you're using, and track your spending, bills and rewards when you’re on the go.

Check your coverage

Check your coverage

Simply enter your location into our coverage checker to see the signal strength you can expect in your area, both indoors and out.

You can also check on planned network maintenance and get live updates in your area.

Contact us

More than just a one-off?

If you’re having a persistent network issue, contact customer services to get it cleared up. We’re here 7 days a week on Live Chat, or you can call us on 191 free from your Vodafone mobile.

Best in Test for voice in London
Network Satisfaction Guarantee and Trusted reviews

‘Best in test’ for voice in London

It’s official. Following recent tests from industry experts P3, Vodafone has come out on top as the as the best network for voice calls in London, Belfast, Birmingham and Bristol. So you can count on us for crystal-clear voice calls, super-fast connection times and outstanding 4G coverage.

The same tests also highlight Vodafone as the best network in Glasgow and Liverpool. So you can count on us for faster downloads and super-smooth streaming, too – all on our most reliable network ever

Vodafone UK Network Satisfaction Guarantee

Why Vodafone?

Take your home plan to 152 destinations worldwide – that’s more than any other UK network.

If you’re not totally happy with our bigger and better network, tell us – and we’ll do something about it.