Below we set out details on how you can exercise your rights. If you have a question or cannot find the answer, please contact our Customer Services team or use our privacy query form and a member of our dedicated team will respond to you.
Please note: the privacy query form is not for Subject Access Requests (SARs). To raise a Subject Access Request, please fill in the Subject Access Request form
Right to access personal data
You have the right to make a request for a copy of the personal data that Vodafone holds about you. To make this request as an individual or an authorised third party, visit our Subject Access Request page which gives details on how to do this. Alternatively, you can contact our Customer Services team.
Right to correct personal data
You have the right to correct information held about you if it’s not accurate. If the information we hold about you is inaccurate or needs to be updated, you can log in to My Vodafone to update it or you can contact our Customer Service team
Right to data portability
You have the right to be able to take with you the personal data you provided to us in certain circumstances. Vodafone ensures that you can take your data with you by allowing you to download your monthly bills, at the click of a button. In order to do this, log in to My Vodafone and go to your billing area.
Right to object to use of personal data
You have the right, in certain circumstances, to object to Vodafone processing your personal information. For more information or to exercise this right, please contact our Customer Services team. If this relates to an automated decision performed on you (this means with no human involvement), please let us know and we will review your request.
To opt out of marketing messages:
If you no longer want to receive marketing messages from Vodafone, you can choose to opt out at any time. If you’ve previously opted in to receive personalised content based on how and where you use our network, you can also opt out at any time.
The easiest way to opt out is by using our marketing preferences page, found under your My Vodafone account settings.
There are also various other ways to opt out:
- Contact our customer services team - see the contact us page
- Click the link at the end of a marketing email, text or picture message to unsubscribe from that channel
- Change your communication preferences by texting the relevant code in this table [PDF: 342KB]
- Tell the adviser if you receive a marketing call
- Disable push notification messages, including marketing messages, at any time in our apps by changing the notification settings on your device or by uninstalling the app
- Contact our customer data team for guidance
If you’re opted out of marketing, you may still receive service-related messages.
Please note: You may still receive marketing messages for a short period after opting out while we update our records.
You may have received marketing from Vodafone even if you’re not a customer or have never had contact with us. This is a result of third-party marketing lists which Vodafone may acquire from time to time, stating that you have given permission to be contacted by other organisations. If you’ve registered with us to opt out of marketing from Vodafone, you shouldn’t receive such communications. If you still do, we ask that you let us know immediately by contacting our customer data team. This will only stop marketing from us and not stop the third parties from sharing your data unless you contact them directly.
To manage cookies and understand more about what they are
Want to disable a cookie, or understand more about what these are? Check the 'Cookies' section of this Privacy Portal for full details on how to do this.
To opt out of Vodafone Analytics, or to understand what it means for you
While it can’t identify or contact you, it’s your choice whether you’re included. Please see the Vodafone Analytics page.
How to lodge a complaint
If you want to contact us about any of your rights or complain about how we use your information, please use our privacy query form and a member of our dedicated team will respond to you. Alternatively, you can contact our Customer Services team – we’ll do our best to help but if you’re still unhappy, you can contact the Information Commissioner’s Office (ICO). Their website www.ico.org.uk has details on how to contact the ICO.
Right to restrict use of your data
If you feel data we hold on you is inaccurate, or you believe we shouldn’t be processing your data, please contact our Customer Services team to discuss your rights. In certain circumstances, you have the right to ask us to restrict processing.
Right to erasure