Security details reset form
Reset your PIN with this form if you can't pass security.
We'll review your information and send you a reset PIN within 24 hours.
Please note
, this form is only for use by registered customers, named on the account, who are unable to pass security.
I want to transfer my number to another person
I need to register
I want to change my name
Fields marked with an asterisk
*
are required
Your details
Please provide your personal information as it appears on your account.
First name:
*
Last name:
*
Date of birth:
*
Your address
Postcode:
Find address
Please choose an address:
Enter manually
Address line 1:
*
Address line 2:
Town/city:
*
County:
*
Postcode:
*
Your Vodafone reference
Your Vodafone Reference:
*
Select an option
Mobile number
Home phone number
Account number
Order number
Your Vodafone mobile number:
*
Your home phone number:
*
Vodafone Account Number:
*
Vodafone Order Number:
*
Your email address
Enter email address:
*
Confirm email address:
*
Upload proof of identity
Please upload a clear scan or photograph of:
A valid form of photo ID, such as:
Government-issued ID – photocard driving licence, passport, military ID card, biometric residence permit, national identity card. Government ID must be in date with a visible expiry date, and all personal information must match what’s on your Vodafone account. It doesn’t need to be UK-issued
UK local authority issued ID – Blue Badge, NEC, council ID card
PASS accredited ID – YoungScot, Citizencard, MyID, Post Office PASS Card, IDGO, Totum, OneID4U
Independent body ID – student ID (from an accredited college or university), UK police warrant card
Attachment:
*
Front Side
Attachment:
Rear Side
A
recent statement
from the bank, building society or credit card that’s linked to your Vodafone account. The statement:
Must be from the last 90 days
Must clearly show the account number/sort code, name and address of bank account owner, and issue date
Can be a paper statement, a PDF downloaded from your online banking website, or an uncropped screenshot of an online banking website. We can’t accept app screenshots
Doesn’t need to be in your name, but must be the bank account used to pay your Vodafone bill
Attachment:
*
Add a file
Contact details for temporary PIN
Once we've verified your ID we'll then reset your Vodafone security PIN.
We can send you the new PIN by SMS (to your Vodafone mobile number) or email.
My Vodafone number
Another number on my account
My email
Alternative number:
*
Confirm alternative number:
*
Submit
