Getting started

Welcome to Vodafone

You’ll find all the information you need – from how to use your phone to making your money go further.

Keep track of your account online

It's really easy to stay in control of your phone. Register for free with My Vodafone and do it online.

• Check, print and pay your itemised bills online
• See how much data, calls and texts you’ve used
• Get free calls to family and friends on Vodafone
• Update your phone settings
• Find out when you can upgrade

• Register for My Vodafone

Get to know your phone

Want to find out how to use your new phone? All you have to do is look for your make and model.

Your welcome pack

We've sent you full details of your plan. If you haven't got your welcome pack yet, give us a call free on 191 from a Vodafone mobile.

Your first bill usually takes up to 14 days to arrive. You might find it's a little higher than you're expecting – but that's because it includes:

• Your line rental from the day you joined us
• Next month's line rental in advance
• Any call or data charges that aren't included in your plan

After that, your bills will only cover one month's line rental and usage.

• Understand your bill

Online billing

If you've set up a new account, you can see your bills online. We'll text or email you every month to let you know your latest bill's ready.

If you've added another line to an existing account, you'll get your bill in the same way as you do at the moment.

Register for My Vodafone and it's easy to keep an eye on your costs, make payments, add extra services and much more.

• Register for My Vodafone

Paper bills

If you want to get your bills on paper or need a copy for your expenses, you can print out a copy by going to My Vodafone.

When you sign up for online billing you get your itemised bills free of charge. Please note that if you want itemised paper bills, they cost £1.54 a month. To receive these, text ITEMISED to 97888.

If you want, we can also provide your bill information in Braille, large print or on audio CD. Please call 03333 043 222 (standard call charges apply) to let us know which format you need.

Here are some brilliant ideas to help save money when you call, text or use the data on your phone.

Pay monthly extras save you money when you call, text or use the data on your phone.

Data packs

These packs are a great-value way for you to browse the web and check your email on the go. Sign up for a pack and you can visit your favourite websites on your phone without worrying about the cost. Remember, if you can’t get your phone to connect to the web, just look for your make and model in Support.

Text packs

If you text a lot, these packs will save you pounds. The bigger the pack, the less you pay for each text.

Call us on 08080 408 408 or see our other Pay monthly extras.

Take your home plan abroad with Vodafone Global Roaming

All our Pay monthly plans come with Vodafone Global Roaming, which lets you use your UK data, minutes and texts in our 40 Roam-free destinations at no extra cost. And it’s just £5 a day to use your UK allowances in our 60 Roam-further destinations.

• Vodafone Global Roaming

Vodafone International

Do you have friends or family overseas? Here’s a clever way to cut the cost of calling abroad from the UK. For just £5 a month extra you can make calls for as little as 5p a minute.

• Vodafone International

Great value extras

If you want to get even more from your Pay monthly phone, we have lots of extras to help you do so. Simply contact our Customer Services team to pick the ones you want. Choose from:

• 1GB a month of BT Openzone WiFi access - to help you get online easily on the go
• 100 UK picture messages
• 100 text messages to mobiles overseas
• A pack that gives you 300 minutes to call any number starting with 0800, 0845 and 0870 in the UK
• A pack that gives you unlimited calls to Vodafone UK mobiles, plus 1,000 minutes for calling UK landlines starting 01, 02 and 03

There are loads of exciting things you can do on your phone online and with apps.

My Vodafone App

Stay in control by checking the minutes, texts and data you've used. Get access to your Vodafone Extras when you’re out and about – and find Wi-Fi hotspots to view your favourite websites.

• Download the My Vodafone app

Content control

Some of our mobile content is just for over 18s – like gambling and dating services. If you can’t get something you want, log in to My Vodafone, confirm your age and change your content control settings.