SIM swap and activation

You’ll need to swap your SIM if your phone has been lost, stolen or damaged, or if you’ve changed phones and need a different-sized SIM.

Here you can order or activate a replacement SIM. Just answer the following questions and your new SIM will be ready to use in no time.

Please note:

  • It’s not possible to swap to a Pay as you go SIM bought either from us, or a third party such as Tesco or Argos. SIM swap can only be done onto a replacement blank SIM ordered from us directly, specifically for a SIM swap. Order one here
  • If you’re joining us from another network or switching from Vodafone Pay as you go to Vodafone Pay monthly, you can keep your existing number by transferring it
  • If you’re upgrading your phone and not sure if your current SIM fits your device, check here

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