Let us know about a critical illness
We understand this is a difficult time and will try to make these next steps as quick and simple as possible. There are two ways to let us know about a critical illness, either for yourself or another Vodafone customer:
  • Use the form below
  • Talk to a member of our dedicated team by calling 03333 042 823
Fields marked with an asterisk * are required
Are you filling out this form for you or on behalf of another person?

What type of Vodafone account do you have?
What type of Vodafone account do they have?
Your details
Their details



What do you want to do with your mobile account?
What do they want to do with the mobile account?


What do you want to do with your broadband account?
What do they want to do with the broadband account?


Proof of critical illness
To process your request as quickly as possible, we will need proof of your critical condition.
This needs to be on headed paper, signed by a medical professional and dated within the last 6-12 months.
If you are living in a care home, we also need a letter from the care home on headed paper confirming your residency and dated within the last 6-12 months. To process your request as quickly as possible, we will need proof of the individual's critical condition. This needs to be on headed paper, signed by a medical professional and dated within the last 6-12 months.
If the individual is living in a care home, we also need a letter from the care home on headed paper confirming their residency and dated within the last 6-12 months.
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