Terms and conditions


What you need to know when you use HelpLogin.

1. HelpLogin service

HelpLogin is a service using LogMeIn Rescue software provided by LogMeIn UK Ltd enabling our advisers to remotely assist you with technical issues on your computer and/or device (the “Services”). By using the Services you agree you've read and accepted these terms and the LogMeIn Rescue License Agreement. Please note, your use and availability of HelpLogin doesn't cover your SIM card, minutes, texts, internet or other services that we provide to you and which are governed by separate agreements.

For more information on how to use HelpLogin, please see our FAQs.

2. Responsibilities

We maintain reasonable technical safeguards to protect the security of your data in the course of providing the Services. However, as a condition of your use of the Services, you agree you're responsible for and have appropriate anti-virus software on your computer and device to avoid any loss, corruption or deletion of your data. It's your responsibility to back up the data, software, information and other files stored on your computer and device prior to permitting us access to your computer and/or device.

Our ability to access your computer and device remotely is subject to the use and availability of appropriate network connections. We're not responsible if such service is affected by circumstances outside of our reasonable control. You agree to remain with your computer and device at all times whilst our advisers provide the Services. If you intend to leave your computer and device during this time, please notify us and we'll end the Services.

To the extent permitted by applicable law, we exclude all representations, warranties, conditions and other terms not expressly stated in these terms, including any implied warranties or conditions as to non-infringement of third party rights and fitness for a particular purpose in relation to your use or our performance of the Services and related software. We don't warrant that your use of the Services will be uninterrupted, available at all times or risk-free. You agree that your use of the Services is at your sole risk.

We'll be liable to you if our negligence causes death or personal injury or we act fraudulently.

3. Your information

We may be required to reproduce and/or otherwise use data received from your computer and/or device and by using the Services you agree that you grant us permission to do this. We and our group companies will use your information to comply with our legal requirements and to manage the Services. We may monitor or record screen sessions and calls for our business purposes such as to protect us and our brand from activities that may cause loss or damage, customer services, quality control and training. For more details on how we use your information, please read our privacy policy

4. Amending and ending your use of the Services

We may vary, amend or withdraw the Services at any time. If we amend these terms, any revision will become effective two weeks after being posted on our website. By continuing to use the Services you'll be deemed to have accepted these terms and you should check the terms before use of HelpLogin to ensure you've read the most current version. You may end your use of the Services at any time.

5. General

The intellectual property rights in the Services belong to us or our suppliers. We grant you a limited, revocable license to use the Services in accordance with these terms and the LogMeIn Rescue License Agreement.

The Services are for your personal non-commercial use only. If you're a consumer, these terms will not affect any rights which you may have under any law and which we can't exclude.

These terms are governed by English law and you and we agree to submit to the non-exclusive jurisdiction of the courts in England and Wales.

6. Our details

Vodafone Limited, registered in England number 1471587 at Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN.

Updated December 2011.