Terms and conditions

30 day mobile broadband money back guarantee

How do I cancel?

If you’re a new mobile broadband pay monthly customer you can return the product to where you bought it from. Just pop into the store or call 191 from your Vodafone mobile within 30 days of connecting your broadband.

What do I get back?

We’ll refund any payment you've made for your internet dongle. You'll only have to pay for your line rental and usage (including roaming charges) up to the day your broadband is cancelled.

How do I return the internet dongle?

If you cancel, just follow the instructions provided and return your dongle - complete and in good condition - in the pre-pay envelope we'll send you.

Please note: you'll need to wait six months from the date you cancel your contract to benefit from another 30-day guarantee offer.

We may suspend or cancel this promotion at any time without notice. This promotion doesn't affect the rights you're granted by law.