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This offer has now ended. For returning customers looking to trade in and upgrade, please continue to read the full terms and conditions below. For new customers looking to purchase a phone on our new Annual Upgrade Promise 2020, see the relevant terms here
Our 12 Month Upgrade Promise is available to Consumers and Small Businesses who buy an iPhone 11 on one of our Pay monthly plans, between 13 September 2019 and 31 March 2020, or a Samsung Galaxy S20, S20 5G, S20+ 5G, S20 Ultra 5G between 11 February 2020 and 30 April 2020.
You can only benefit from the 12 Month Upgrade Promise if you buy directly through Vodafone, either online, in store or over the phone. If you’ve taken your agreement out with one of our distribution or VPS partners (for examples, Carphone Warehouse, OneCom) you’ll not qualify for the 12-Month Upgrade Promise.
How it works
You can upgrade from your Pay monthly iPhone 11 or Samsung Galaxy S20 device to a new Pay monthly plan and handset of your choice (“new plan”) after 12 months (starting from the date you buy your handset), subject to the following:
Your current plan will then end. You’ll need to return the iPhone or Samsung handset and you’ll start a new plan which will have a new minimum term period.
Minimum standards
Your device must satisfy four criteria:
Brightstar 20:20 UK Limited working to our guidelines will decide if the device has met minimum standards.
What do I have to pay?
You will not pay an early upgrade fee, but you will still need to pay the upfront costs of the new phone you choose to upgrade to (if any) in addition to the applicable monthly fee for your new plan.
What plans can I upgrade on?
You can upgrade to any pay monthly price plan that has an equal or higher total monthly price plan fee.
How to upgrade?
You can upgrade after 12 months from the date you purchase your new phone by simply visiting a Vodafone retail store or by calling us on 03333 040 191.
We are
Vodafone Limited, Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN
Version August 2020