Pay as you go 1

Vodafone Pay as you Go 1 Terms and Conditions

 How it works

  1. You can choose Vodafone Pay as you go 1 either by activating a Vodafone Pay as you go 1 SIM or you can opt-in by calling 41146 free from your Vodafone mobile.
  2. You will need to top up a minimum of £5 in order to be able to use Pay as you go 1. Minimum top up required when a Pay as you go 1 SIM is purchased with a handset may be higher.
  3. Once you have activated your Vodafone Pay as you go 1 SIM or opted in you will be charged at the Pay as you go 1 Flat Rate for the following: 20p per minute for calls to standard landline numbers (for the UK starting 01, 02, 03), mobiles and voicemail, 20p per text (includes SMS and MMS) and 20p for 5MB of data, within the UK and our Europe Zone (“Flat Rate Usage”).
  4. As soon as you’ve spent £1 in a single day on Flat Rate Usage you will qualify for unlimited minutes for calls to standard landline numbers (for the UK starting 01, 02, 03), mobiles and voicemail, unlimited texts (including SMS and MMS) and 500MB of data to use free of charge for the rest of the day within the UK and our Europe Zone.  For a list of countries included in our Europe Zone
  5. A “day” will be a calendar day from midnight to midnight (UK time or, if you are roaming in our Europe Zone, the time in the capital city of the country you are in). If you reach the qualifying spend of £1 in a single day you will be able to use your unlimited minutes, unlimited texts and 500MB of data for that day.
  6. On Vodafone Pay as you go 1 your data allowance will be capped at 500MB a day, so you will avoid any unexpected additional data charges. We will let you know if you are about to run out of data, so if you need more you can purchase an additional 500MB Data Extra to use for the rest of the day for £1. There are no out of bundle data charges for Vodafone Pay as you go 1.
  7. If you purchase a £1 500MB Data Extra it will only be valid until midnight on the day you purchase it. Any unused data will not rollover to the following day. Only one Data Extra may be purchased per day.
  8. You can only opt into Pay as you go 1 once per day. If you opt out you will not be able to opt back in until the following day.
  9. Please note that Pay as you go 1 may not be activated on your Pay as you go account immediately after you opt in. You will receive a text notification once Pay and you go 1 has been activated and is ready for you to use.

Exclusions

  1. Please note that the following are not included in your Vodafone Pay as you go 1 Flat Rate or your Pay as you go 1 call, text and data allowances and you will incur additional charges if you use these services. Please see our Charges Guide below for further information:

Excluded Calls: Video calls, calls to premium rate non-geographic numbers, non-standard 07 number, directory enquiries, roaming calls outside our Europe Zone destinations, international calls and Freephone 05 numbers.
If you make any Excluded Calls before you are connected you will hear an automated message reminding you that the call is not included in the Flat Rate Usage and that you will be charged extra. By continuing with the call you are accepting the additional charges. Please note that this functionality is only available when you are making calls from the UK and is not available when you make an Excluded Call whilst roaming in our Europe Zone or further afield.
Excluded Texts: international texts and MMS (i.e. texts and MMS sent in countries or to countries outside the UK and our Europe Zone and texts to premium rate numbers.)
Excluded Data: any data usage outside the UK and Europe Zone.

Please note that Excluded Usage will not count towards your qualifying £1 spend for unlimited minutes, texts and 500MB of data.

Who is eligible?

  1. Vodafone Pay as you go 1 is available to Pay as you go customers on Vodafone Simply, Smartstep and Smartplus price plans.
  2. Vodafone Pay as you go 1 cannot be used in conjunction with any Big Value Bundles, Extras (excluding the £1 500MB Data Extra, Vodafone IOU, Vodafone International, Free Texts for Vodafone Call Back and loyalty bundles) or Freebies. If you opt in to Pay as you go 1 you will automatically be opted out of your Big Value Bundle, Smartstep or Smartplus plan, Freebie, Extra or international bundle immediately and will lose any remaining allowances.
  3. To opt out of Vodafone Pay as you go 1 simply call 41146 free from your Vodafone Pay as you go mobile. If you opt out you will be charged at our Simply Pay as you go rates. If you have previously had a Big Value Bundle, Freebie or Extra or been on a Smartstep or Smartplus or other international or loyalty plan you will have to opt back in to the relevant plan (subject to availability) to receive new allowances or be charged at the relevant rates for that plan.

Roaming

  1. Your Vodafone Pay as you go 1 unlimited calls, unlimited texts and 500MB of data can be used anywhere in our Europe Zone. You will not be able to use your Vodafone Pay as you go 1 minutes, texts and data allowance outside the Europe Zone and any usage will be charged at standard Pay as you go roaming rates which can be found here

Please be aware

  1. Vodafone  Pay as you go 1  is only for your personal, non-commercial use and subject to the Pay as you go airtime conditions and our Acceptable Use Policy.
  2. You will not be charged on days when you do not use your phone, however, your phone may occasionally “chatter” which will incur data costs. This is automatic and the only way to avoid it is to keep data turned off on your phone. Please see your phone manufacturer’s guide for details on how to do this.
  3. We may vary or amend these terms at any time, but if it’s to your disadvantage, we’ll notify you.

Who are we? Vodafone Limited, Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN.

Version: October 2017

Vodafone Pay as you go 1 Charges Guide

You can find more about our call, text, video and mobile phone data charges at vodafone.co.uk/paygcosts or by calling Customer Services on 191 free from your Vodafone mobile or 03333 048 069 from any other phone (you’ll be charged at your telephone provider’s published rate). Alternatively, you can pop-in to one of our stores and one of our retail advisors will be happy to help.

Our charges for calls, data and messaging when you’re in the UK

A minimum one-minute call charge applies and calls are charged per minute thereafter

Cost per minute

National, local (01, 02, 03) and other Vodafone mobile numbers

20p

Other mobile networks

20p

Calls to voicemail

20p

Charity numbers starting 0800 or 0808

Free

Freephone (0500)

45p

Non-Geographic Calling Services (08, 09, 118)

45p Access Charge, plus a service charge

Vodafone preferred DQ number (118 881).
Calls cost 80p per minute service charge (one minute minimum call charge applies), plus your phone company’s Access Charge.

45p Access Charge, plus a service charge

Personal numbers/calling cards (starting 07, but not UK mobile networks)
(Fixed fee in some cases)

45p

Call forwarding services (e.g. 07744, 07755)

45p

Video Calling

45p

Radio Paging services (e.g. 076)

45p per call


UK Messaging

Cost per message

Standard text message (per 160 characters)

20p

Picture messaging (UK up to 300KB)

20p

Video Messaging

20p


UK Data

 

Data Usage

20p per 5 MB


Extra Data (per day)

 

Data Usage

£1 for 500MB

International calls and texts from the UK

International Calls

Cost per minute

International Europe Zone (including EEA Countries)

£1.00

Channel Islands & Isle of Man

45p

Rest of World

£1.50

For the current list of countries go to Vodafone.co.uk/international

Text Messages

Cost per message

Channel Islands And Isle of Man (per 160 characters)

14p

Rest of World

24p

Voice calls, mobile phone data and messaging while abroad

We’ve divided the world into zones which carry different charges. As zones, countries, and charges change from time to time, for a list of countries included in each zone please check our website before travelling at vodafone.co.uk/travelling.

Calls, texts and data usage to the UK or the country you are roaming in

Zone

Make a call (per minute)

Send a text (per message)

Data (per MB)

Receiving a call (per minute)

Picture or video message (per message)

Europe Zone

UK rates, as above

Free

UK rates

ROW Zone 1

50p

7p

10p

30p

55p

ROW Zone 2

100p

25p

50p

60p

55p

ROW Zone 3

200p

50p

150p

130p

55p

ROW Zone 4

200p

50p

600p

150p

55p

Maritime & Aerospace

200p

50p

600p

150p

55p

Voice calls whilst roaming to a country other than the UK or the country you are in

 

Roaming Zone of country you are calling

Roaming Zone you are calling from

 

Europe Zone

ROW Zone 1

ROW Zone 2

ROW Zone 3

ROW Zone 4

Europe Zone

UK rates, as above

Standard international rates as if calling from the UK

ROW Zone 1

83p

50p

125p

125p

125p

ROW Zone 2

100p

125p

100p

125p

125p

ROW Zone 3

200p

200p

200p

200p

200p

ROW Zone 4

200p

200p

200p

200p

200p