Terms and conditions

Terms and conditions

Vodafone Rewards on Pay as you go

  1. This is where you’ll find the terms and conditions for Vodafone Rewards on Pay as you go. For any questions you might have about how it works and how you can get your hands on some rewards, check out our FAQs.
  2. This is a loyalty offer for Pay as you go customers only. If that's you, you'll be opted in from day one, unless you choose otherwise. You can still take advantage of other Pay as you go promotions as well as Vodafone Rewards on Pay as you go but, if you want to opt out, simply text 'STOP' to 27822.
  3. If you top up while roaming abroad, we’ll work out the pounds Sterling equivalent of the currency you’ve spent (using the current exchange rate). If this is £5 or more, we'll give you the amount of points you would have got if you’d topped up in the UK.


    4. How to take part

  4. Simply reply ‘Collect’ to 27822 (free from your Vodafone mobile) once you receive a Rewards text. After you reply once, we will start auto-collecting the points for you.

    Alternatively, each time you top up, you'll receive a code by text. You can then enter this on our site along with the phone number you've just topped up.

    Once you’ve entered your code, you’ll be able to collect points.

    You’ll then be able to use your collected points to redeem your reward on our Vodafone Rewards on Pay as you go website.

    5. Timings

  5. There are a few deadlines you should be aware of:
    1. You have 30 days from the day you top up to enter your code on the Vodafone Rewards on Pay as you go website. After this time, the code expires
    2. There may be an expiry on the reward you choose, so check the individual terms on our website before you claim the reward
    3. Please note that your collected points will expire after twelve months . If you don’t redeem them on our website within that time, you'll lose them

    6. Vodafone Rewards on Pay as you go codes

  6. Vodafone Rewards on Pay as you go codes are for use on our Vodafone Rewards on Pay as you go site only. Please take care of your code. If your code is lost, please text 'LOST' to 27822 (free from your Vodafone mobile) and we'll send it to you again. You can only use each code once.


    7. General information

  7. Points and rewards are for your personal, non-commercial use and can't be transferred to anyone else. Your points may only be collected and redeemed in accordance with these terms.
  8. Unless we tell you otherwise, you won’t be given a Vodafone Rewards on Pay as you go code if you’re given a free TopUp for any reason. If you spend your points on texts or minutes and are overdrawn using Vodafone IOU, we’ll collect the IOU charges first.
  9. You can't swap your points or code for cash or any other kind of credit other than the rewards found on the site.
  10. From time to time we may offer rewards from other suppliers, and those products or services may come with their own separate terms. We'll make sure we let you know if this happens.
  11. We’ll try our best to give you the rewards you’ve chosen but, in some cases, they may be subject to availability. If we can’t get your chosen rewards to you, we’ll either credit your points back or see if you fancy another reward of equal value.
  12. Once you've chosen your reward you won't be able to change your mind. However, if you picked a Vodafone product (such as a phone) you’ll be able to return it in accordance with our returns policy. Ask in store for details. If you chose a reward from any other supplier, you'll have to check their terms for information on returning it.


    13. Changing or stopping Vodafone Rewards on Pay as you go

  13. We may vary, amend or withdraw Vodafone Rewards on Pay as you go at our sole discretion and, from time to time, may change the value of the points or the rewards available. If we do decide to make any significant changes, we’ll make sure we give you plenty of notice.
  14. If we stop offering Vodafone Rewards on Pay as you go, you'll have one month, from the day it ends, to spend any points you may have saved. Any unused points beyond this date will automatically expire.
  15. If you move from Pay as you go to Pay monthly, it’s a good idea to redeem all of your points before you move. You’ll have 30 days to redeem your points from the date you move to Pay monthly, otherwise you'll lose the points you've collected.
  16. To make sure your rewards are delivered safely, we might need to pass your details on to the supplier. But if you’re worried about privacy, rest assured that we take it very seriously. Check out our privacy policy.