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Report a lost device

Use the following form to report a lost device as soon as possible. Don’t worry, we’ll block your plan to stop anyone from using your data, calls and texts. Meanwhile, keep your personal details secure using our security tips.

Once you’ve submitted the form, head back to our Lost & Stolen hub to find out what to do next.

What happens with unauthorised charges?

It’s important to report your phone lost/stolen ASAP. If someone’s stolen your phone, or found it, they could rack up unauthorised charges (outside of your allowance). But as soon as you report it, we block your SIM, preventing any further use.
Unfortunately, you may have to pay for any unauthorised charges incurred before you reported it.
Report it within 24 hours: you may need to pay for unauthorised charges up to £100.
Report it after 24 hours but within 5 calendar days: you may need to pay for unauthorised charges up to £500.
Report it after 5 calendar days: you may have to pay all charges made outside of your allowance.


Has your device been stolen?

Head back to our Lost & Stolen hub to find out what to do instead

Don't worry, we'll block your SIM to stop anyone from using your data, calls and texts.

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07123456789

We’ll email you when we’ve blocked your SIM

Head back to our Lost & Stolen hub to find out what else you can do straight away.

Don't worry, we'll block your SIM and redlist your device so nobody can use it on any UK network.

Simply get in touch to report it stolen - our advisers are available 24 hours a day, 7 days a week.

Call:

191 free from your Vodafone mobile
03333 040 191 from other UK landlines or mobiles (standard call charges apply)
+44 7836 191 191 from abroad (free from a Vodafone mobile)

Head back to our Lost & Stolen hub to find out what else you can do straight away.