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Lost or Stolen

Report a lost or stolen device

If you’ve lost your device or it’s been stolen, it’s very important you let us know as soon as soon as you realise. You should also wipe your device of your personal info.

The sooner you let us know, the sooner we can block your account and stop anyone racking up ‘unauthorised charges’. If you don’t report your phone missing within 5 calendar days, you may have to pay all charges made outside of your allowance.

If you report your phone missing within 24 hours, the maximum you’ll need to pay for any unauthorised charges outside of your allowance is £100.

If you miss the 24-hour window but report your phone missing within 5 calendar days, the maximum you’ll need to pay for any unauthorised charges outside of your allowance is £500.

Don't worry, we'll block your SIM to stop anyone from using your data, calls and texts.

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used to notify you when a bar is in place

As well as using this form, there are a few other steps you can take to stop anyone using your account and racking up unauthorised charges. Here's what to do.

Don't worry, we'll block your SIM and redlist your device so nobody can use it on any UK network.

Simply get in touch to report it stolen - our advisers are available 24 hours a day, 7 days a week.

Call:

191 free from your Vodafone mobile
03333 040 191 from other UK landlines or mobiles (standard call charges apply)
+44 7836 191 191 from abroad (free from a Vodafone mobile)

As well as using this form, there are a few other steps you can take to stop anyone using your account and racking up unauthorised charges. Here's what to do.