Vodafone believes everyone has the right to be connected, and that connectivity is particularly important for vulnerable customers.
As COVID-19 has shown, connectivity underpins the day-to-day lives of most people across the UK. So Vodafone offers special help for customers in this category.
People with disabilities or long-term chronic health issues, for example, might be eligible for the company’s priority fault repair scheme. Customers who rely on their phone or broadband for medical reasons may qualify for the priority repairs of any faults they report.
If you think this could be you, or know someone this may apply to, give Vodafone’s Accessibility Team a call on 0333 304 3222 free from a Vodafone mobile (standard call charges apply from other mobiles or landlines), or ask about priority fault repair when contacting Vodafone’s customer care team.
With the customer’s consent, agents will place a vulnerable customer “flag” on the account to make sure that person’s specific needs are taken care of throughout their time with Vodafone.
Once signed up, eligible vulnerable customers can contact Vodafone on any channel whenever they need to ask for priority on repairs.