ID verification form - consumer customers
Fill in our easy-to-use form and one of our dedicated staff members will get back to you as soon as possible.
Please note
, this form is only for use by consumer customers and can't help with resetting your PIN
ID verification Form - Business customers
I need a new PIN
Fields marked with an asterisk
*
are required
Your details
Please provide your personal information as it appears on your account.
First name:
*
Last name:
*
Date of birth:
*
Your address
Postcode:
Find address
Please choose an address:
Enter manually
Address line 1:
*
Address line 2:
Town/city:
*
County:
*
Postcode:
*
Your Vodafone reference
Your Vodafone Reference:
*
Select an option
Mobile number
Home phone number
Account number
Order number
Your Vodafone mobile number:
*
Your home phone number:
*
Vodafone Account Number:
*
Vodafone Order Number:
*
Alternative contact number:
Reason for supplying ID:
*
To get my PAC
Requested by Vodafone
Other
To get a PAC for your number, text
PAC + your Vodafone account PIN
– for example,
PAC 1234
– to
65075
.
You can also request a PAC by logging into
My Vodafone
and heading to
Account settings > Mobile switching
.
Please give further details to support the verification of ID:
Your email address
Enter email address:
*
Confirm email address:
*
Upload proof of identity
Please upload a clear scan or photograph of:
A valid form of photo ID, such as:
Government-issued ID – photocard driving licence, passport, military ID card, biometric residence permit, national identity card. Government ID must be in date with a visible expiry date, and all personal information must match what’s on your Vodafone account. It doesn’t need to be UK-issued
UK local authority issued ID – Blue Badge, NEC, council ID card
PASS accredited ID – YoungScot, Citizencard, MyID, Post Office PASS Card, IDGO, Totum, OneID4U
Independent body ID – student ID (from an accredited college or university), UK police warrant card
Attachment:
*
Front Side
Attachment:
Rear Side
A
recent statement
from the bank, building society or credit card that’s linked to your Vodafone account. The statement:
Must be from the last 90 days
Must clearly show the account number/sort code, name and address of bank account owner, and issue date
Can be a paper statement, a PDF downloaded from your online banking website, or an uncropped screenshot of an online banking website. We can’t accept app screenshots
Doesn’t need to be in your name, but must be the bank account used to pay your Vodafone bill
Attachment:
*
Add a file
Submit
