Press Release | 22 Jul 2019

Vodafone and Mencap partnership delivers technology that improves the lives of people with a learning disability

  • Vodafone teams up with Mencap on ground-breaking Connected Living project, co-designed by people with learning disabilities and their support workers
  • Connected Living aims to provide people with learning disabilities greater independence, choice and access to technology through Internet of Things (IoT) enabled devices and personalised digital services
  • The technology has been designed to help improve quality of life for over 1.4 million people living with learning disabilities in the UK, their families and carers

July 2019: A pioneering initiative connecting supported living homes using IoT technology has been launched by Vodafone, through Vodafone Business Ventures* and Mencap, the UK’s leading learning disability charity.

The innovative Connected Living project uses technology to enhance the quality of life for people with learning disabilities, as well as providing support workers with complimentary tools to use in providing personalised care.

Co-designed by Vodafone, support workers and people with learning disabilities living in Mencap’s supported living services, Connected Living was piloted successfully over 12 months in locations across Hampshire, Sussex, Somerset, Cornwall, Leicestershire, Nottinghamshire and Suffolk. The collaborative partnership has involved people with a learning disability and support workers and service managers. It combines Vodafone’s expertise in IoT and connectivity with Mencap’s experience of improving the quality of life for people with a learning disability.

The pilot focused on how to make everyday activities – such as household tasks, time planning and socialising – easier. Technologies, including a range of user friendly, intuitive IoT enabled devices were installed in Mencap Supported Living homes controlled by a bespoke app, called Vodafone MyLife. Unlike standalone devices including GPS trackers or fall detectors, the MyLife app offers a simple user interface that is integrated and accessible via a single tablet. It gives Mencap’s clients control of their smart devices, while also enabling their support workers to have remote access. In addition, the Vodafone MyLife app allows users to create visual guides for everyday tasks and a host of other features such as:

My Room – enables residents to manage smart plugs, smart locks and smart lights via the app.

How To – allows residents and support workers to create visual guides for everyday tasks.

My Day – is a personalised diary management tool that enables users to create daily reminders for everyday tasks.

My Talk – provides those with speech problems another way to communicate, via personalised images, text and a speech function.

Call Support – allows prompt remote support via a digital ‘panic button’ that allows two-way video calling between residents and support worker with one touch.

To Do List – enables tenants to create easy to manage to do lists to encourage them to carry out and tick off tasks throughout the day.

My Front Door – enables residents to answer their front door and check who is calling from anywhere in the house.

Other IoT technologies trialled include:

Activity Sensors – which detect unexpected movement and alert support workers.

Smart Locks – which can be used to provide residents privacy and a sense of security in their own rooms.

Helen Lamprell, General Counsel and External Affairs Director, Vodafone UK said: “I am incredibly proud of this project and excited by what it means for the way people with learning disabilities will be able to live their lives in the future. It has been developed in partnership between Vodafone, Mencap and, most importantly of all, those with learning disabilities themselves. The project aims to give those living with a learning disability greater independence and a better quality of life. It really demonstrates the power of technology to change people’s lives for the better”.

Steve Baker, Operations Director from Mencap said: “There are more than 1.4 million people with a learning disability in the UK and they face inequalities in every area of their life. They are more likely to live in poverty, be isolated, less likely to be in employment and often don’t have access to technology, which is a barrier in itself. Day-to-day tasks, which many of us take for granted, can be a real struggle. Technology can provide simple solutions to enable them to take control and have greater independence and that really makes a difference. We are committed to improving the lives of people with a learning disability – we don’t want them to be left out and we know that in an increasingly digital world, we need to be innovative about our approach. It was important to us to make this a truly collaborative project – that the people we support ended up with something truly bespoke that gave them exactly what they needed. This wasn’t about off-the shelf tech – so as world leaders in IoT, Vodafone were the perfect partner. The most rewarding thing has been to see it working and the life changing impact it can have for the people we support and their support workers, who do such an amazing and challenging job.”

Amit Chakrabarti, Head of Vodafone Business Ventures said: “Vodafone Business Ventures was created to enable us to work with a range of partners to incubate and commercialise innovative propositions that have a strong social impact and bring them to market. Connected Living is a great example of what can be achieved when working with partners like Mencap, co-designing and adapting existing products and services to fit the specific needs of a user group, delivering a visible difference in quality of life including greater independence and accessibility”.


Notes to editors:


Adam, who has Down’s syndrome and lives in Mencap’s Loughborough supported living service said: “The technology is really helpful, the How To makes me feel clever. I can now cook using my tablet – for the first time I made dinner by myself. My Day says wake up at 9.15am and there’s a photo to remind me to shower at 10.30am. I now shower on Tuesdays, Thursdays and Saturdays. I use the Shopping List to help do my shopping to make sure I get everything. It is really easy. In my bedroom I can also play with the lights and with the colours and the brightness. You can put it blue, red, purple. I like the blue one best because it is my football team Chelsea FC’s colours. My housemate Matt, he likes to disco and he changes the colours so we can have a boogie!”

Sophie Baldry is a support worker for Martyn and Ashley at Mencap’s home in Basingstoke. She says she’s “really proud” of both of them and how they’ve adapted to the new technology. “The Connected Living project has been brilliant for both Martyn and Ashley, it’s been great to see them grow throughout the project. The MyLife tool has helped them both establish a good daily routine and has helped them develop a level of independence they simply didn’t think they would ever have. The small tasks we usually take for granted mean everything to them. I’ve been involved the whole way through and the Vodafone team have been amazing – every bit of feedback got taken on board. The app is really useful and practical and the people I support find it very easy to use.”


About Vodafone Business Ventures

Vodafone Business Ventures, the social enterprise division of Vodafone Business, combines a focus on social purpose with our expertise in Connectivity, Cloud, Internet of Things and Mobile Payment Infrastructure. Our aim is to empower those with less access to technological resources and use technology to change lives for the better. Vodafone Business Ventures commercialises social purpose innovations to take them to scale sustainably. All profits are reinvested in Vodafone Business Ventures and Vodafone Foundation charitable programmes.

For more information about Vodafone Business Ventures, please visit:



There are more than 1.4 million people with a learning disability in the UK. Mencap works to support people with a learning disability, their families and carers by fighting to change laws, improve services and access to education, employment and leisure facilities. Mencap supports thousands of people with a learning disability to live their lives the way they want. For advice and information about learning disability and Mencap services in your area, contact 0808 808 1111 (9am-3pm, Monday-Friday) or email or visit


What is a learning disability?

A learning disability is a reduced intellectual ability which can cause problems with everyday tasks – for example shopping and cooking, or travelling to new places – which affects someone for their whole life.

A learning disability is NOT a mental illness or a learning difficulty, such as dyslexia. Very often the term ‘learning difficulty’ is wrongly used interchangeably with ‘learning disability’.

People with a learning disability can take longer to learn new things and may need support to develop new skills, understand difficult information and engage with other people. The level of support someone needs is different with every individual. For example, someone with a severe learning disability might need much more support with daily tasks than someone with a mild learning disability.


Adam, 32, from Loughborough

Adam, who has Down Syndrome and Dyslexia, has been part of the Vodafone ‘Connected Living’ pilot since July 2018. He currently lives in Loughborough with housemate Matt. Adam has lived in Supportive Living facilities for over 15 years but has always been very independent.

The Vodafone ‘MyLife’ app’ lets him use reminders to help him get ready for college in the morning, remind him to shower regularly, get to places on time and manage his weekly tasks. Adam said ‘The app helps you get up and ready, feed yourself and think yourself, ready to relax’. Its shopping list feature also helps him to buy the ingredients he needs to cook for himself and shared functionality means he can sit down with housemate Matt, talk about food planning and create a shared list. Adam loves Italian food and his favourite things to cook are spaghetti bolognese and salads. He says the technology makes things more simple and like he’s achieved something which makes him feel ‘great’.

Adam’s mum Nicky, has enjoyed seeing him really flourish and make the most of his independence with support of the MyLife app. She said: “Adam is a very visual learner. He can read to a certain extent but he can’t read very well so the fact that you can take pictures and read a short text, and follow step-by-step instructions on the tablet really adds to his independence. Adam absolutely loves cooking so the Shopping List and the How To have been really helpful. The more he uses it the more he will become more independent over time.”


Support Worker, Sophie Baldry, 27 from Basingstoke

Sophie has been working as a support worker for Martyn and Ashley for the past year and has seen both tenants thrive with the new technology, watching them grow both in independence and confidence. The technology provided via the Connected Living pilot, specifically the interactive ‘MyLife’ app, has given the tenants the opportunity to take control of their day to day tasks – tasks that people would usually take for granted such as cooking their own meals and going out on their own.

The Connected Living project has also given Sophie opportunities to work with Martyn and Ashley on developing more independence and skills. She’s even been able to take Martyn and Ashley on a trip to Marwell, which wouldn’t have been possible without the reassurance of the Vodafone technology to help them feel safe and confident when out and about. “The app isn’t replacing the care of a support worker, it’s helping us to do our jobs in a more effective and compassionate way. It’s been wonderful watching them grow in confidence since using the technology.’

About Vodafone UK

Vodafone UK is a technology communications company that connects people, businesses and devices to help our customers benefit from digital innovation. Our services span mobile, fixed-line connections, home and office broadband, and the Internet of Things (IoT).

We have a strong track record as a tech pioneer, making the UK’s first mobile phone call, sending the first text message, and making the UK’s first live holographic call using 5G in 2018. We were the first to start carrying live 5G traffic from a site in Salford, Greater Manchester and now have 5G in locations across Germany, Ireland, Italy, Spain as well as the UK. Meanwhile, our 4G network coverage currently reaches over 99% of the UK population.

Today, Vodafone serves more than 18 million mobile and fixed-line customers in the UK. Vodafone is the largest provider of full fibre in the UK – our superfast broadband services are now available to nearly 12 million homes across the UK.

Sustainability is also at the heart of what we do: as of 1 July 2021, 100% of the grid electricity we use in the UK is certified to be from renewable sources.

For more information about Vodafone UK, please visit:

Vodafone UK Media Relations

Telephone: +44 (0) 1635 693 693


Twitter: @VodafoneUKNews


Vodafone Limited

Registered Office: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN

Registered in England No: 1471587