Press Release | 19 Dec 2018

Vodafone launches new customer hub on Oxford Street

  • New Oxford Street store gives customers unique interactive experiences
  • ‘Workhub’ area for business customers to use as a flexible work space
  • New store offers instant software and hardware repairs, plus on the ground tech support

Vodafone UK has opened a new three storey store on Oxford Street in London. The store goes beyond the traditional retail environment and offers everything from experiential zones and hospitality to work spaces for business customers and ‘click and collect’ zones – ensuring customers a quick service even during busy periods. The new revamped store includes:

Repairhub – a space in-store to meet our ‘Tech Experts’ who are able to fix your phone. They’re able to assist with everything from screen repairs and battery replacements to software updates. The new store offers same day repairs, which can be fixed within the hour. Customers will even receive a free phone loan whilst they wait. This service is available to both Vodafone customers and people on other networks. All Repairhub fixes come with a 12-month warranty.

Workhub – the new store offers business and enterprise customers an area to use for meetings or a flexible working space. Business customers can benefit from free Wi-Fi, as well as coffee and a quiet space to work in London.

Techteam – a team of specialists will be on hand to provide support to customers who need help and advice. You can also book a tutorial with one of the in-store team to learn things you never knew about your device. Prices start from £20 for 35 minutes.

VOXI – VOXI by Vodafone, the UK’s first mobile offering dedicated to customers aged 29 and under has its own youth area where customers can enjoy ‘Endless Social Media’, and put their thumbs to the test with interactive games.

IoT – our connected living space helps demonstrate how customers can bring the ‘Internet of Things’ into their everyday lives. Including live demos of our V-Home smart security system and other smart home products such as the Google Home and Philips Hue lightbulbs. The new store also showcases V by Vodafone products – including the V-Pet, V-Bag and V-Camera.

Product Experience Zones – with all of the latest flagship devices on display, this area gives manufacturers the opportunity to showcase new launches in a truly unique way. Bringing to life everything from top-of-the-range cameras and HD displays to the latest accessories.

Howtohub – a space specifically for group booking or events, including seminars/talks on mobile safety and security.


About Vodafone UK

Vodafone UK is a technology communications company that connects people, businesses and devices to help our customers benefit from digital innovation. Our services span mobile, fixed-line connections, home and office broadband, and the Internet of Things (IoT).

We have a strong track record as a tech pioneer, making the UK’s first mobile phone call, sending the first text message, and making the UK’s first live holographic call using 5G in 2018. We were the first to start carrying live 5G traffic from a site in Salford, Greater Manchester and now have 5G in locations across Germany, Ireland, Italy, Spain as well as the UK. Meanwhile, our 4G network coverage currently reaches over 99% of the UK population.

Today, Vodafone serves more than 18 million mobile and fixed-line customers in the UK. Vodafone is the largest provider of full fibre in the UK – our superfast broadband services are now available to nearly 12 million homes across the UK.

Sustainability is also at the heart of what we do: as of 1 July 2021, 100% of the grid electricity we use in the UK is certified to be from renewable sources.

For more information about Vodafone UK, please visit:

Vodafone UK Media Relations

Telephone: +44 (0) 1635 693 693


Twitter: @VodafoneUKNews


Vodafone Limited

Registered Office: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN

Registered in England No: 1471587