The roles, delivered by partner Concentrix, will focus on Vodafone and Three specialist care and sales, with 200 based in Belfast and 200 in Sheffield.1 Recruitment has already started and training of new agents is underway in Belfast.
Set to be trained in a variety of skills including assisting vulnerable customers, these new recruits will add to the 830+ Vodafone and Three customer specialists based in the existing Stoke and Glasgow locations, as the business serves UK customers from UK towns.
Across the UK, around 9,000 engineering, construction and maintenance jobs will be created through the business’s £11 billion investment, rising to 13,000 during the peak of the build.1
Building a 5G Standalone network is estimated to add more than £2.9 billion in mean economic output in Northern Ireland and £6.4 billion in Yorkshire and The Humber over the next ten years.2
Jon Shaw, Consumer Operations, VodafoneThree, said: “We firmly believe in having care teams where our customers are, and that means having teams based across the UK. It’s an exciting time to join VodafoneThree as we build the UK’s best network and set new standards for customer care in the industry.”
Lord Stockwood, Minister for Investment, said: “This is a major boost for our digital and tech sector, which will not only create over 400 jobs in Sheffield and Belfast but open up new opportunities for local communities and put more money in people’s pockets.
“Our modern Industrial Strategy is all about unleashing the potential of our cities and regions, so it’s great to see VodafoneThree investing and creating opportunity in every part of the country.”
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Additional information:
* Applications available via https://jobs.concentrix.com/uk/
Sheffield is an existing location for Concentrix, not previously VodafoneThree or brands. Vodafone has an existing enterprise office in Belfast.
1 ‘Job Creation’ modelling, WPI Strategy (March 2025). Over the eight-year period, the capital investment required for the full rollout of the 5G SA network will create and sustain demand for on average 9,000 UK jobs.
2 ‘Job Creation’ modelling, WPI Strategy (March 2025). All figures given are averages and representative of roles across construction, manufacturing and business operations/ “other”. Customer contact roles are in additional to roles created as part of network build.
PR Contacts:
VodafoneThree
media@vodafonethree.com
Notes to Editors:
About VodafoneThree
VodafoneThree is the UK’s largest mobile provider serving fixed and mobile customers, formed following the merger of Vodafone UK and Three UK in June 2025.
Through an unprecedented £11 billion investment, VodafoneThree will build the UK’s best network. The network will deliver reliable, quality connectivity to all nations and regions, creating as many as 13,000 jobs and laying a digital foundation for the country’s growth ambitions. VodafoneThree is the only mobile network operator with a fully funded, regulated and guaranteed network build plan, reaching 99.95% population coverage by 2034. From big cities to small towns, and everywhere in between, the company’s mission is to build the UK’s best network.
VodafoneThree is a private company, 51% owned by Vodafone and 49% owned by CK Hutchison Holdings. It encompasses all businesses and assets, including Vodafone UK, Three UK, VOXI Mobile, SMARTY and Talkmobile.
For more information, visit:
www.vodafonethree.com
www.vodafone.com
www.ckh.com.hk
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About Concentrix
Concentrix Corporation (NASDAQ: CNXC), a Fortune 500® company, is the global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. Delivering outcomes unimagined across every major vertical in 70+ markets. Virtually everywhere. Visit concentrix.com to learn more.
