Press Release | 03 Apr 2023

Vodafone WiFi now available at London Tube stations

The reintroduced service has been improved and complements an ever-expanding number of stations and tunnels that have Vodafone 4G and 5G service.

Vodafone has reintroduced WiFi on the London Underground in response to customer demand. The new service – connected to the BAI Communications service platform – is easier to use and will enable Vodafone customers to connect seamlessly to the internet at more than 260 stations across the Tube network.

As well as WiFi at Tube stations, Vodafone customers can also benefit from Vodafone 4G and 5G signal at an ever-growing number of stations and tunnels as part of ongoing improvements to bring mobile coverage to the wider Tube network.

During March 2023, the Northern Line became the latest Tube line to see the arrival of Vodafone 5G at Archway and Tufnell Park stations, with more stations on course to be connected later this year across central London.

Mind the closing doors: Vodafone 5G arrives on the Northern Line

Mobile internet access continues to grow across the London Underground.

Andrea Dona, Vodafone’s UK Chief Network Officer, said: “Our customers who regularly use the Tube have told us that having access to WiFi is extremely important to them, so we’ve listened and reactivated the service on a new, more reliable system, that is easy-to-use and provides a seamless experience.

“Alongside our newly-arrived 4G and 5G signal, we hope the new service will ensure our customers have the connection they want and expect while travelling across the capital.”

Billy D’Arcy, CEO UK and Ireland at BAI Communications, which is operating the service on behalf of TfL, said: “We are delighted to now be supporting WiFi on the Underground for the customers of all mobile operators.

“Having WiFi at key stations on the Tube, alongside the 4G and 5G we are rolling out, is another really important way for passengers to stay connected to their digital lives, boosting efficiency and productivity across the capital.”

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Mark Evers, Chief Customer Officer for TfL said: “It is great that Vodafone customers are now able to benefit again from free WiFi at London Underground stations, which has been a massive benefit for those using the Tube for more than 10 years.

“These latest improvements to our WiFi system, as well as the introduction of 4G and 5G coverage at stations and within tunnels across the network, will make it easier for customers to plan their journeys as well as stay in contact with friends and family while on the move.”

Vodafone was named the most reliable network in London, as well as best network for voice in London, based on measurements from the umlaut connect Mobile Network Benchmark in December 2022.🥚

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About Vodafone UK

Vodafone UK is a technology communications company that connects people, businesses and devices to help our customers benefit from digital innovation. Our services span mobile, fixed-line connections, home and office broadband, and the Internet of Things (IoT).

We have a strong track record as a tech pioneer, making the UK’s first mobile phone call, sending the first text message, and making the UK’s first live holographic call using 5G in 2018. We were the first to start carrying live 5G traffic from a site in Salford, Greater Manchester and now have 5G in locations across Germany, Ireland, Italy, Spain as well as the UK. Meanwhile, our 4G network coverage currently reaches over 99% of the UK population.

Today, Vodafone serves more than 18 million mobile and fixed-line customers in the UK. Vodafone is the largest provider of full fibre in the UK – our superfast broadband services are now available to nearly 12 million homes across the UK.

Sustainability is also at the heart of what we do: as of 1 July 2021, 100% of the grid electricity we use in the UK is certified to be from renewable sources.

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