Some parents may find it challenging or intimidating to talk to their kids about any kind of technology and how they use it, nevermind cutting-edge AI chatbots. But with the following tips and advice from the NSPCC under their belts, parents can approach such conversations with confidence and openness.
The latest research from Vodafone UK has found that children are increasingly turning to AI chatbots for advice on difficult situations. While doing so, they’re even sharing information that they wouldn’t tell their friends, parents or teachers and then act upon the AI-dispensed advice.
Start with curiosity, not concern
Begin conversations by asking your child which AI tools they’re using and what they find helpful or interesting about them, while sharing how you may use the tech too. This creates an open dialogue rather than making them feel like they’re in trouble, and helps you both understand each other’s experiences.
Talk about where AI is being used
Have open conversations with your child about where you are both encountering AI tools and content online. This is an opportunity to discuss and learn about the risks and benefits you’re both experiencing, from homework help to creative projects and social interactions.
Explain that AI chatbots don’t “know” them
Talk together about how it isn’t possible to have a real connection with an AI chatbot, even if conversations feel personal or friendly. These tools don’t have genuine emotions and shouldn’t replace human connection with friends, family or trusted adults.
Remind them to check sources and verify information
AI chatbots can be helpful for quick answers, but it’s important to understand that AI can also make mistakes. Share how it’s important to verify important information from trusted sources, especially for schoolwork or health-related questions. Check that sources are listed and clickable and, if not, suggest verifying elsewhere.
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Discuss privacy and what not to share
Personal information like full names, addresses, school names, phone numbers or photos should never be shared with AI chatbots. Explain that information they share might be stored or used to train AI systems, and treat any conversations like talking in a public space.
Remind young people that not everything they see online is real
It’s important to remind children that AI can generate realistic-looking images, videos and text that aren’t real. Discuss common indicators like overly “perfect” appearances, unusual body parts or movements, or things that don’t look quite “true to life” – though emphasise these aren’t always obvious. Also, try to stress the importance of not using AI to create or share images, videos or messages that could hurt, embarrass or upset someone else.”
Signpost to safe, age-appropriate sources
Make sure your child knows about reliable, child-friendly resources for information and support, such as childline.org.uk. When they need advice on sensitive topics like health, relationships or wellbeing, these trusted sources are better than AI chatbots.
Set boundaries around usage
Work together to establish healthy boundaries about when and how AI chatbots should be used. This might include time limits, off-limits topics or rules about using AI for homework, like using it to help understand concepts rather than to complete assignments.
Model critical thinking
When you encounter AI-generated content together, practice analysing it critically. Ask questions like: “Does this seem accurate?”, “Where might this information come from?” and “How could we verify this?”. This builds essential digital literacy skills.
Make sure they know where to go for help
Ensure your child knows they can talk to you or another trusted adult, like a teacher, if anything worries them online or offline. They can also contact Childline 24/7 on 0800 11 11 or by visiting childline.org.uk for confidential support about anything troubling them.
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