New call routing system on the main office number makes it easier for customers to self-select, improving efficiency.
Out-of-hours calls now go straight to an on-call engineer, reducing response times from 1 hour to 30 minutes.
Calls can be redirected to ensure business continuity regardless of time or location – ideal for a fleet of on-call engineers.
Entire communications estate upgraded at no extra cost to previous system, creating a truly mobile workforce.
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