The fire safety expert cuts response times in half with One Net Business – creating a truly mobile workforce.
Clarkson Safety designs, installs and maintains fire alarm systems for some of the UK’s biggest retailers, including Tesco and Sainsbury’s.
A move to new premises gave Clarkson the opportunity to upgrade its communications systems to Vodafone One Net Business. Now emergency calls to landline numbers can ring on employees’ mobiles, with no extra cost for redirecting them.
This has improved how customers report activated fire alarms out-of-hours, with calls going straight through to on-call engineers. This has significantly reduced response times and given Clarkson a more mobile workforce.
“Customers go straight through to an on-call engineer. We reckon we’ve reduced response times from 1 hour to 30 minutes.”
Neil Shrubsole, Managing Director, Clarkson Safety Services
Innovating to stay ahead
Delivering superior customer service and support
Offering greater value