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Clarkson Safety Services

Raring to respond

The fire safety expert cuts response times in half with One Net Business – creating a truly mobile workforce.

Clarkson Safety designs, installs and maintains fire alarm systems for some of the UK’s biggest retailers, including Tesco and Sainsbury’s.

A move to new premises gave Clarkson the opportunity to upgrade its communications systems to Vodafone One Net Business. Now emergency calls to landline numbers can ring on employees’ mobiles, with no extra cost for redirecting them.

This has improved how customers report activated fire alarms out-of-hours, with calls going straight through to on-call engineers. This has significantly reduced response times and given Clarkson a more mobile workforce.

“Customers go straight through to an on-call engineer. We reckon we’ve reduced response times from 1 hour to 30 minutes.”
Neil Shrubsole, Managing Director, Clarkson Safety Services

Vodafone One Net Business – Clarkson Safety Services

Clarkson responds faster to emergencies with Vodafone One Net Business.

Let’s talk

Give us a call, or speak to your account manager, to find out what we can do to help your business reach its full potential.

New customers

0808 004 4504

Calls to this number are free.

Benefits

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Improved customer experience

New call routing system on the main office number makes it easier for customers to self-select, improving efficiency.

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Faster response

Out-of-hours calls now go straight to an on-call engineer, reducing response times from 1 hour to 30 minutes.

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Never miss a call

Calls can be redirected to ensure business continuity regardless of time or location – ideal for a fleet of on-call engineers.

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Mobile workforce

Entire communications estate upgraded at no extra cost to previous system, creating a truly mobile workforce.

Related solutions

Why Vodafone

Innovating to stay ahead

Delivering superior customer service and support

Offering greater value

Let’s talk

Give us a call, or speak to your account manager, to find out what we can do to help your business reach its full potential.

New customers

0808 004 4504

Calls to this number are free.

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