Our products and services are for everyone

From mobile plans to broadband, we’ll make sure you get the support you need. Whether you’re neurodivergent, have restricted vision, difficulty hearing or speaking, or limited dexterity or mobility – we’re here to help.

If you have accessibility needs, our dedicated accessibility team can help you:    

  • Get bills and contracts in a format such as Braille, large print, audio, or with cream-coloured backgrounds   

  • Highlight your account so you won’t have to tell us your needs every time you talk to us  

  • Find a device that works for you    

  • Nominate a trusted friend or family member to manage your Vodafone account

  • Set up power of attorney

Useful services

Log in to My Vodafone online and tell us about the type of support you need, so you don't have to explain each time you call us.

You can also let us know if you'd like to receive your bills and contracts in different formats, like Braille or large print.

Prefer to chat? Call us on 0333 304 3222 to let us know about your needs.

Get in touch with us

Give us a call

Call our dedicated accessibility team on 0333 304 3222 for help with your accessibility needs. This number is only for customers with accessibility needs, otherwise call 191.

Talk to us with SignVideo

Connect to a British Sign Language (BSL) interpreter by video link Monday to Friday: 8am to 10pm, Saturday to Sunday: 8am to 8pm.

Email us

Email our dedicated accessibility team for help with your accessibility needs. This email is only for customers with accessibility needs, otherwise call 191.

Find a store

Visit our store experts who’ll talk you through our different devices, and make sure you have the accessibility features you need.

Find the right device for you

We also offer devices with accessibility features like big buttons, large screens, and SOS buttons.  

More about devices with big buttons

Find tablets for older people 

We support GARI which can help you find a device with the accessibility features you need:

Global Accessibility Reporting Initiative (GARI) 

Accessibility Statement

Our goal is for everyone to be able to use our website. We aim to meet AA standards of the World Wide Web Consortium's Web Content Accessibility Guidelines (WCAG) 2.1  

Read more about our vulnerable customer policy [PDF: 229KB]