Accessibility
Our products and services are for everyone
From mobile plans to broadband, we’ll make sure you get the support you need. Whether you’re neurodivergent, have restricted vision, difficulty hearing or speaking, or limited dexterity or mobility – we’re here to help.
If you have accessibility needs, our dedicated accessibility team can help you:
Get bills and contracts in a format such as Braille, large print, audio, or with cream-coloured backgrounds
Highlight your account so you won’t have to tell us your needs every time you talk to us
Find a device that works for you
Nominate a trusted friend or family member to manage your Vodafone account
Set up power of attorney
Useful services
Log in to My Vodafone online and tell us about the type of support you need, so you don’t have to explain each time you call us.
You can also let us know if you’d like to receive your bills and contracts in different formats, like Braille or large print.
Prefer to chat? Call us on 0333 304 3222 to let us know about your needs.
When you use Relay UK, a BT assistant will read out your message to the person you’re calling and type their reply to you.
You can use the service through the Relay UK app or through a textphone. If you’re using the app, you can connect to calls by selecting one of three options:
Type and read
Speak and read
Type and hear
How much does it cost?
Pay monthly mobile plans
18001 and 18002 calls are free to landline and mobile numbers. Standard charges apply for other calls.
Pay as you go mobile plans
18001 calls are free to landline and mobile numbers. Standard charges apply for other calls.
18002 calls are included in all our Pay as you go bundles, or 20p a minute to landline and mobile numbers. Standard charges apply for other calls.
If you have broadband with us and use your landline, you get a discount for calls to:
UK landline numbers – 60%
UK mobile numbers – 20%
Find out more in the call charge guide for broadband and phone
Register with the 195 service by calling 0800 587 0195. You can find peoples phone numbers without using a phone book.
They’ll give you a PIN, which you’ll need every time you call 195. To register for the service on our network, call our dedicated accessibility team on 0333 304 3222
You can use 999 BSL to contact emergency services – when using the service, you’ll be connected to an online interpreter. They’ll call the emergency services for you and relay the conversation back.
If you’re deaf, hard of hearing or speech impaired you can use EmergencySMS to text for help and receive replies from the emergency services.
Get in touch with us
Give us a call
Call our dedicated accessibility team on 0333 304 3222 for help with your accessibility needs. This number is only for customers with accessibility needs, otherwise call 191.
Talk to us with SignVideo
Connect to a British Sign Language (BSL) interpreter by video link Mon to Fri: 8am to 10pm, Sat to Sun: 8am to 8pm.
Email us
Email our dedicated accessibility team for help with your accessibility needs. This email is only for customers with accessibility needs, otherwise call 191.
Find a store
Visit our store experts who’ll talk you through our different devices, and make sure you have the accessibility features you need.
Find the right device for you
We also offer devices with accessibility features like big buttons, large screens, and SOS buttons.
More about devices with big buttons
We support GARI which can help you find a device with the accessibility features you need:
Accessibility Statement
Our goal is for everyone to be able to use our website. We aim to meet AA standards of the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG) 2.1
Read more about our vulnerable customer policy [PDF: 229KB]