Upgrade your Vodafone Broadband

We’ll send you a notification when you’re near the end of your contract, but if you want to check the date before then, sign into your account dashboard, go to Plan Details and you’ll find the date here. 

You might be eligible to upgrade to our unbreakable Vodafone Pro or Full Fibre Broadband. To see if it’s available in your area yet, enter your postcode on the eligibility checker   

There are a few ways to upgrade:

• Online: First, you’ll need to check if you can upgrade yet by entering your email address on our upgrade eligibility checker. If you are, we'll email you a unique link – you can place your order here.
  

• Chat: Start a live chat with one of our team. To do this, go to the Broadband homepage and use the pop-out chat box.
  Alternatively, go to our Support site, type 'upgrade' in the bar that says 'Ask us a question', and then in the drop-down message use the 'Chat to us online' button.
  

• Call: Give us a call free on 191 from your Vodafone mobile or on 08080 057 406 from any other landline or mobile. Standard call charges apply.
  

• In store: Use our store locator to find your nearest Vodafone branch.

We’re rolling out Vodafone Full Fibre across the country. To see if it’s in your area yet, enter your postcode on the eligibility checker. If you want to go ahead with an upgrade you can either: 

• Log in as an existing customer and follow the steps you're shown

• Start a live chat with one of our team. To do this, go to the Broadband homepage and use the pop-out chat box 

Your broadband speeds depend on the technology available in your area. You can find out what speeds you can get by entering your postcode on the eligibility checker

Your new plan will have its own new agreement, which means a new start and end date, new monthly cost, any discounts you are eligible for, and any other details associated with the new plan.  

This depends on your current plan and the one you want to upgrade to. 

• If you’re upgrading to Pro II Broadband, our Ultra Hub comes included. It’s powered by WiFi 6E for the next generation of speeds and devices, and can connect more than 150 devices at once. 

• If you have an older router and you’re upgrading to any other new plan, we’ll send you our latest WiFi Hub. 

Need some help setting up your broadband equipment? We have helpful guides as well as a WiFi Hub set-up video for step-by-step instructions.  

When you place your upgrade order, we’ll give you an activation or installation date. This is typically 21 days later, but please note that activations and installations won’t take place on Sundays and Bank Holidays. 

If you’re upgrading from Full Fibre to another Full Fibre plan, we’ll activate your plan on the next available date. 

This will depend on your current plan, the one you want to upgrade to, any discounts you’re entitled to and any extras you have on the plan. 

We often have great broadband deals for existing customers, which you can only get when you come to us directly. Keep an eye on your inbox and our website! 

Broadband - General

*Monthly price will increase each April by the Consumer Price Index rate of inflation published in January that year, plus an additional 3.9%.

**910 Mbps speed is achieved by a wired connection.

24-month contract. Subject to credit check, acceptance and availability. Installation fee may apply.  Please note - your monthly price will increase after 24 months, when your in-contract discount expires, see vodafone.co.uk/priceguide for more details.

Line rental: Line rental is not required with our Broadband and Home Phone services.

Vodafone Essentials Broadband Offer: Vodafone Fibre 2 Essentials plan. 12-month contract. Subject to credit check, eligibility checks, acceptance and availability. Full terms apply, see Vodafone Essentials Broadband Offer terms

Payment: Payment is by Direct Debit. Please note that VAT is included in the advertised prices and charges where required and is applied at the UK standard rate in force unless otherwise stated.

Vodafone Together: customer can get i) a monthly discount on Home Broadband plan and ii) 30% off additional mobile airtime plans of 12 months or more, for the duration of their contracts. Additional mobile plans are Pay Monthly SIM only, Airtime or Mobile Broadband plans. Discounts can’t be used in conjunction with any other discounts. Terms, eligibility and details: vodafone.co.uk/broadband-sim-only-deals

Switcher offer: Switch broadband and get up to £100 credit when you pay an early termination fee. New customers on Full Fibre 900 plans which are direct purchases only. Credit, acceptance, and availability checks. Terms and conditions apply

Privacy policy: Please see our privacy policy for information on how we collect, use, share and protect your personal information.

Vodafone Wi-Fi Hub: We’ll provide a Vodafone Wi-Fi Hub to any new customers who take out a Vodafone Broadband and Home Phone bundle as part of your service (subject to successful Vodafone Broadband and Home Phone services availability and credit checks).

Vodafone Broadband app: Compatible Android/iOS device is required for full functionality.

Downloading third party content: A copyright owner's permission may be required for downloading protected content. Downloading protected content without the copyright owner's consent may constitute a criminal offence. Please see the Vodafone Broadband Acceptable Use Policy for more details.

Parental controls: Parental controls are currently available to all Vodafone Broadband and Home Phone customers. Parental Controls will be automatically set to off as default.

Switching: Unfortunately Virgin customers may need to contact their current provider directly in order to switch.

Vodafone Pro Broadband

Vodafone Broadband Backup: Your broadband back-up dongle is intended to give you a connection to our 4G network, when there is a total loss of service on your fixed line broadband. You will receive 100GB of data with your 4G dongle. If you run out of data, please contact our WiFi Xperts, who may add extra data as needed at no additional cost. In order to use the 4G dongle as intended, you should ensure it is plugged into your Vodafone Pro Broadband router. The 4G dongle is not a direct replacement for your fixed line broadband. As the 4G dongle connects to our mobile network, the service, speed and consistency of your connection may vary due to a number of factors, including location, coverage and demand. You must only use your dongle when you have a fault with your fixed line broadband and you must not roam with your dongle. Your use of the dongle is subject to our Vodafone Fibre Broadband/ Vodafone Fibre to the Home Broadband (as applicable) terms and conditions and the applicable terms and conditions relating to our mobile broadband products, each of which can be found at: vodafone.co.uk/terms-and-conditions

Vodafone Super WiFi: One WiFi Booster is supplied as standard with your Vodafone router. Up to three WiFi Boosters can be provided at no additional cost if you do not receive WiFi signal and throughput speeds of at least 10 Mbps in each room of your home. Right to leave with no early termination fee if you do not get WiFi signal and throughput speeds of at least 10 Mbps in each room of your home, after installing all three WiFi Boosters and contacting us to try to resolve. To exercise right to leave, you must notify us within 30 days of receipt of your third WiFi Booster. Full terms: vodafone.co.uk/terms-and-conditions

Vodafone WiFi Xperts: Our WiFi Xperts, Vodafone’s dedicated home broadband service team, are available over the phone 8am to 8pm Monday to Sunday (and public holidays) to assist with any technical problems you have with your broadband. The WiFi Xperts will try to resolve any technical issues you have with your broadband but they may not be able to do so in all cases. Our WiFi Xperts will not visit you at your home and will only try to resolve issues remotely, but they can arrange for an engineer to visit your home if needed. Please call 0333 304 0191 to request technical assistance from the WiFi Xperts. For any other queries, please contact us by phone 0808 040 8408 or online at vodafone.co.uk/contact-us

WiFi 6E: To benefit from WiFi 6E you must have WiFi 6E capable device.

McAfee Total Protection: Offer subject to availability and McAfee’s terms and conditions. McAfee’s protection for up to 10 devices. Offer of 12 months subscription which will be automatically renewed 30-days before its expiration date, at the renewal term subscription price in effect at the time of renewal billed to the payment card we have on file. Pricing is subject to change. See mcafee.com/en-us/consumer-support/policy/legal.html#webtos for more details.

Vodafone Xtra

Apple TV 4K on us: You will receive your Apple TV 4K device at the same time as receiving your Vodafone Wi-Fi Hub. One Apple TV 4K per customer. If you upgrade to a Vodafone Broadband Xtra plan after 25 August 2023 but you have previously received an Apple TV 4K device from us, you will not be eligible for an additional Apple TV 4K device if you recommit to a Vodafone Broadband Xtra plan in the future.  Not all content is available in 4K. 4K resolution requires 4K-capable TV. Accessing Dolby Atmos features requires Dolby Atmos-capable devices. You will own the Apple 4K TV device 14 days after activation of your Xtra Home Broadband service.

Apple TV+:  24 months subscription included with Vodafone Broadband Xtra plans. To benefit you must activate Apple TV+ by 31 August 2024.

This is a promotional code and is not for resale, has no cash value, and will not be replaced if lost or stolen. Valid only for Apple TV+ in the United Kingdom. Requires Apple ID with payment method on file. Apple TV+ renews for £8.99 a month after the promotion until cancelled. Payment will be billed to the payment method on file and can be cancelled anytime at least a day before each renewal date at Settings > Apple ID. Terms and Apple Privacy Policy apply; see the applicable terms for your country at apple.com/uk/legal/internet-services/itunes/uk/terms.html. Cannot be combined with other offers providing access to the same service. Must be 13+ and in the country that matches the store front on which you are redeeming the code. Compatible products and services required.

Apple TV+ is a registered trademark of Apple Inc. Apple is not a sponsor of this promotion.

Anytime Landline and Mobile calls: Applies to the first 60 minutes of UK landlines (numbers beginning 01, 02, 03) and UK mobile numbers (numbers beginning with 07) which you dial directly. Inclusive calls are to UK mobiles only (this does not include other numbers that begin with 07 such as WiFi services etc.). If you wish to avoid additional call charges you should re-dial before 60 minutes have passed. Standard call charges apply if you exceed the 60-minute call cap. See vodafone.co.uk/priceguide for more details.

Home Phone

Call costs and subscription features: Details of our call costs (including a complete list of all our premium rate and international call costs and charges) are set out in our Vodafone Broadband and Home Phone Price Plan. The costs of any features or feature bundles which include a monthly subscription charge are also included in this Price Plan. Please note that any features or feature bundles must be retained for a minimum of 30 days.

Evening and weekend calls: You may purchase extra call bundles allowing calls to certain numbers at particular times of the day. This is how we define these times:

'Daytime' is 7am to 7pm, Monday to Friday

'Evening' is 7pm to 7am, Monday to Friday

'Weekend' is all day Saturday and Sunday (midnight Friday to midnight Sunday). Please note that bank holidays are treated as normal weekends.

Anytime calls: Can be made during daytime, evening and weekend periods. Max call duration is 60 minutes - standard call charges will apply after 60 minutes.

Number Transfer: Our ability to transfer your number is subject to availability.

Promotions and Offers

Offers, promotions and discounts: Our offers and promotions are available to new Vodafone Broadband and Home Phone customers only.

Awards

Uswitch award: As awarded by Uswitch in February 2019. Uswitch Broadband and Mobile Award winners are decided by customer satisfaction research and Uswitch’s team of judges, composed of industry experts and technology journalists. For more information about the awards, please visit Uswitch

Broadband Genie award: As awarded by Broadband Genie in March 2019. Broadband Genie’s Home Broadband Survey gathers the opinions of thousands of UK broadband users. For more information about the award, please visit Broadband Genie

Highly Commended Uswitch awards: Highly commended in ‘Fastest Broadband Provider’ category and ‘Best Value Broadband Provider’ category at the Uswitch Broadband & Mobile Awards 2021. Awards bestowed based on consumer surveys, an expert panel of judges, as well as independent speed test data.

Vodafone Super WiFi and leave for free, guaranteed:

Up to 3 Boosters provided at no additional cost. Right to leave with no early termination fee if you do not get WiFi signal & throughput speeds of at least 10 Mbps in each room when using 3 Boosters – must notify us within 30 days of receiving third Booster.

Terms: vodafone.co.uk/broadband

• Time to Download a HD Film based on a 4GB show (roughly 1 hour 45 minutes in length), requiring 5Mbps to stream

• Time to Download a Video Game is based on the recommended hard disk space for FIFA 22, downloaded from Origin on a PC (50GB)

• Download timings are calculated by converting Mbps (Megabits per second) to MBps
  (Megabytes per second). 1 Megabyte = 8 Megabits

• Upload speeds are based on our Openreach products. These offer the following upload speeds, by product:
  
  - Full Fibre 100 - upload speeds of 18Mbps
  - Full Fibre 500 - upload speeds of 68Mbps
  - Full Fibre 900 - upload speeds of 100Mbps
  
  Please note, customers on our CityFibre footprint will receive faster upload speeds, that are equivalent the given download speed. Availability of these products and the download speed for your address, can be found using our availability checker: vodafone.co.uk/broadband
  
  

• Number of devices streaming Ultra HD Netflix at once calculated by dividing the headline average speed, by the bandwidth requirement. Please note, these numbers are indicative and will vary.

Sources:

• Netflix requires bandwidth of at least 25Mbps for UHD streaming - help.netflix.com/en/node/13444

• iPlayer requires bandwidth of at least 5Mbps for HD streaming - bbc.co.uk/iplayer/help/questions/features/hd-information

Standard Small Print:

This comparison is based on the headline average download speed of each package offered by Vodafone Broadband. 73% of customers on Full Fibre 1 receive download speeds above 35 Mbps and 61% of customers on Full Fibre 2 receive download speeds above 63 Mbps. For all other plans, Vodafone estimate a majority of customers will receive the relevant download speeds specified above. Most customers receive the average download speeds through a wired connection. Speeds depend on your location, phone line, home wiring, wi-fi connection & time of day. The comparison above is not intended to give you any advice in relation to any aspect of our services other than the speeds offered.

Claims & Comparisons

Full Fibre available in more homes than anyone else: As independently verified by thinkbroadband.com. Results based on availability of CityFibre, Openreach, OFNL, Virgin Media as of 20 March 2024:

Vodafone is the largest Full Fibre provider in the UK with Full Fibre available to 15.1 million out of 31.9 million premises - approximately 47% UK coverage (31.9 million premises from: Ofcom, Connected Nations 2023: UK report (PDF, 3.0 MB) and Methodology annex (PDF, 483.9 KB) (PDFs directly from ofcom.org.uk)).

Full Fibre is the UK’s most reliable broadband technology: Ofcom's Broadband Terminology Research, published March 2023

The UK’s fastest WiFi technology: UK’s fastest WiFi technology: vs. major providers offering comparable plans (WiFi router and boosters). Speeds depend on time, location, phone line, home wiring, equipment meeting min. specs and WiFi connection. Other factors impacts speeds, including; home layout, devices connected and other environmental influences. Verify at: vodafone.co.uk/broadband

WiFi Speeds may vary significantly by location and are dependent on equipment meeting minimum specifications, being fully functional and working at full speed. Wireless equipment range can vary according to the layout of your home. Other factors can also impact internet speeds, including; the number of people using the internet, level of use of the internet and other environmental and technological influences.

Up to 25x faster: than the average download speed of our standard broadband: Fibre 1 (35Mbps) vs. Pro Full Fibre 900 (910Mbps).

Average speed claim: 73% of customers on Fibre 1 receive download speeds above 35 Mbps and 61% of customer on Fibre 2 receive download speeds above 63 Mbps. For all other plans, we estimate a majority of customers will receive the relevant download speeds specified above. We base our average speeds on sync speed (the speed of your line from the street cabinet or telephone exchange to your router). Speeds may vary significantly by location and are dependent on all equipment meeting minimum specifications, being fully functional and working at full speed. The range of wireless equipment can vary according to the layout of your home. Other factors can also impact internet speeds, such as distance of your home from the network exchange, the number of people using the internet, the level of use of the internet and other environmental and technological influences.

**900Mbps average download speeds when using a wired connection.

Average time to change broadband provider: According to Ofcom’s Communications Report 2019 (PDF, 2.9MB), it took on average 11 days for a consumer to switch broadband provider.

Save vs. BT: Comparisons below excludes new line installation costs and reward cards. Correct as of: 16 February 2024.

Save over £300: Vodafone Fibre 2 Pro II (average download speed 67Mbps): 24-month minimum term, £40 a month for 24 months (total = £960). vs. BT's Fibre 2 (average download speed 72Mbps): 24-month minimum term, £35.99 a month for 24 months, plus £7 a month for the Hybrid Connect, and £10 a month for Complete WiFi (total = £1272). Total saving over 24 months = £312.

Save over £200: Vodafone Fibre 2 (average download speed 67Mbps): 24-month minimum term, £27 a month for 24 months (total = £648). vs. BT's Fibre 2 Home Broadband and Phone package (average download speed 72Mbps): 24-month minimum term, £35.99 a month for 24 months (total = £864). Total saving over 24 months = £216.

Save over £600: Vodafone Fibre 900 (average download speed 67Mbps): 24-month minimum term, £31 a month for 24 months (total = £744). vs. BT's Fibre 900 (average download speed 72Mbps): 24-month minimum term, £57.99 a month for 24 months, plus £31.99 set up cost, minus a £50 reward card (total = £1374). Total saving over 24 months = £630.

Vodafone Pro II Broadband Substantiation