Trade in your phone
We make it easy to get an instant, guaranteed value for your eligible phone when you trade in using our Trade-in Tool.
Why trade in your old phone with Vodafone?
Instant guaranteed quote
We guarantee your trade-in quote and give you instant confirmation when using our Trade-in Tool.
Flexible ways to get paid
Choose how you get paid – bank transfer, a monthly saving on your Airtime Plan, or Vodafone account credit which you can use to help pay towards your current Phone Plan.
Hassle-free
Get a quote in minutes and easily trade in while buying a new phone.
Trade in and give your phone a second life
We resell 97% of phones and the rest is recycled.
How trading in your phone works
Step 1) Get your trade-in code
Use the Trade-in Tool on the My Vodafone app to check the condition of your current phone and instantly find out if it's eligible for a guaranteed quote.
Step 2) Choose your new phone
When you buy a new phone on Vodafone EVO, you'll have the option to trade in and enter your trade-in code.
Step 3) Flexible ways to get paid
Get money off your airtime bill or credit in your Vodafone account once you return your phone to us using a prepaid returns pack or label, or by in-store drop off.
Vodafone Trade-in Tool
Use our Trade-in Tool in the My Vodafone app to find out if your phone is eligible for our Trade-in Guarantee, and how much it could be worth.
You'll be asked to do a few simple checks to make sure your phone is in good working order, and then we'll give you a unique trade-in code that confirms your guaranteed quote.
Remember - you don't have to be an existing Vodafone customer to use the Trade-in Tool on the My Vodafone app and get your guaranteed trade-in value.
Download the My Vodafone app from the App Store at any time.
Already got the My Vodafone app on your phone?
Trade-in Bonus
During promotional periods, you could get an additional Trade-in Bonus on top of your existing guaranteed trade-in value. This will depend on the phone you trade in and, depending on the specific promotion, the new phone you buy.
You can get this value as:
A monthly saving on your Airtime Plan
Credit on your Vodafone account, which you can use to help towards paying off your current Phone Plan, or other Vodafone services.
You'll need to redeem your Trade-in Bonus and guaranteed trade-in value using the same payment method.
Trade in your old phone any time
If you've already bought a new phone or you can't complete our trade-in checks you can still trade in your old phone for a payment, but the trade-in value won't be guaranteed.
Popular phones to trade in
You can trade in almost any model with us. Just use our Trade-in Tool to make sure it's eligible and meets our basic criteria.
Once you complete our trade-in checks, you'll get an instant guarantee of your trade-in value.
iPhone trade-in | Samsung trade-in | Google trade-in |
|---|---|---|
Samsung Galaxy S20 5G Samsung Galaxy S20+ 5G Samsung Galaxy S10 Samsung Galaxy S10 Lite Samsung Galaxy S21 5G | Google Pixel 4 Google Pixel 3a Google Pixel 4XL Google Pixel 6 Pro Google Pixel 3a XL |
Maximise your savings with a refurbished phone
When you choose your new phone as part of your trade-in journey, why not select a refurbished phone to save even more? All our refurbished phones come with a two-year warranty and are fully tested with a 32-point health check covering battery, camera, and more. We even offer refurbished iPhones and refurbished Samsung phones
Any phone can be traded in with us if it passes our Trade-in Tool checks, so when the time comes to say goodbye to your refurbished phone, you may be able to trade it in.
Your old phone could change a life
Changed your mind about trading in? Donate your old phone to The Great British Tech Appeal and we'll gift it to a young person who doesn't have the right tech or access to the internet. Plus, we'll give them free data, calls and texts too.
It's fast, simple and free to donate.
Frequently asked questions
To get this trade-in saving, trade in an eligible iPhone in-store, or using the Trade-in Tool in the My Vodafone app, and order an iPhone 15 or 15 Plus in the same transaction by 20 December 2023.
The trade-in saving of up to £430 is a combination of the trade-in value of your phone, plus a Trade-in Bonus of £100.
Please note - you can only get the Trade-in Bonus if you choose to take your Trade-in value as a monthly airtime saving or Trade-in credit. If choosing Bank transfer, you'll receive your trade-in value without the Trade-in Bonus.
Devices eligible for £100 Trade-in Bonus:
Apple iPhone SE 2020 or 2022
Apple iPhone X
Apple iPhone XR
Apple iPhone XS or XS Max
Apple iPhone 11 series (iPhone 11, 11 Pro, 11 Pro Max)
Apple iPhone 12 series (iPhone 12, 12 Mini, 12 Pro, 12 Pro Max)
Apple iPhone 13 series (iPhone 13, 13 Mini, 13 Pro, 13 Pro Max)
Apple iPhone 14 series (iPhone 14, 14 Plus, 14 Pro, 14 Pro Max)
To get this trade-in saving, trade in an eligible iPhone in-store, or using the Trade-in Tool in the My Vodafone app, and order an iPhone 14 or 14 Plus in the same transaction by 20 December 2023.
The trade-in saving of up to £380 is a combination of the trade-in value of your phone, plus a Trade-in Bonus of £50.
Please note - you can only get the Trade-in Bonus if you choose to take your Trade-in value as a monthly airtime saving or Trade-in credit. If choosing Bank transfer, you'll receive your trade-in value without the Trade-in Bonus.
Devices eligible for £50 Trade-in Bonus:
Apple iPhone SE 2020 or 2022
Apple iPhone X
Apple iPhone XR
Apple iPhone XS or XS Max
Apple iPhone 11 series (iPhone 11, 11 Pro, 11 Pro Max)
Apple iPhone 12 series (iPhone 12, 12 Mini, 12 Pro, 12 Pro Max)
Apple iPhone 13 series (iPhone 13, 13 Mini, 13 Pro, 13 Pro Max)
Apple iPhone 14 series (iPhone 14, 14 Plus, 14 Pro, 14 Pro Max)
To get this trade-in saving, trade in an eligible Samsung phone in-store, or using the Trade-in Tool in the My Vodafone app, and order a Samsung S23, S23+, S23 Ultra, Z Flip5, Z Fold5 or Z Fold4 in the same transaction by 20 December 2023.
The trade-in saving of up to £260 is a combination of the trade-in value of your phone, plus a Trade-in Bonus of £120.
Please note - you can only get the Trade-in Bonus if you choose to take your Trade-in value as a monthly airtime saving or Trade-in credit. If choosing Bank transfer, you'll receive your trade-in value without the Trade-in Bonus.
Devices eligible for £120 Trade-in Bonus:
Samsung Galaxy Note20 or Note20 Ultra
Samsung S20 series (S20, S20+, S20 Ultra, S20 FE)
Samsung S21 series (S21, S21+, S21 Ultra, S21 FE)
Samsung S22 series (S21, S21+, S21 Ultra)
Samsung Z Flip/Fold series (Flip2, Fold2, Flip3, Fold3, Flip4, Fold4)
Trade-in is a great way to get value for a phone that you no longer want.
Trade in your old phone when you buy a new product from us and we'll give you cash in your bank account, credit on your Vodafone account or a monthly saving on your airtime bill.
Not only are you saving money by trading in, but you're also giving your phone a second life by returning it to us, which takes the hassle out of disposing of it.
We resell 97% of phones and the rest is recycled.
STEP 1: Choose to trade in
You can trade in while upgrading to your new phone. Select to upgrade in the My Vodafone app or in your My Vodafone account online, and choose to trade in before you upgrade.
STEP 2: Use our Trade-in Tool
Pass some simple checks using our Trade-in Tool on the My Vodafone app, and we'll instantly give you a guaranteed value for your old phone.
STEP 3: Choose how to receive your value
Bank transfer, money off your monthly plan, or Vodafone account credit. The choice is yours.
STEP 4: Send us your old phone
Complete your upgrade with your trade-in value applied, then return your phone to us either in-store or in the post.
We accept almost any phone that meets the basic criteria for our Trade-in Guarantee. To find out if your phone is an eligible model and meets our criteria, use our Trade-in Tool to check.
Our Trade-in Tool will also give you a guaranteed quote while your phone is still in your hand. If your phone has any damage, such as screen or water damage, your price will be less than the value shown at the start of the trade-in process.
The eligible phone you're sending back must be in a reasonable working order. This means:
Find My iPhone security features are disabled if it's an iPhone
Any Google accounts have been removed if it's a Samsung Galaxy
It turns on to home screen
The screen and back of the phone are intact
Touchscreen should be functional
For more information on our criteria, see our terms and conditions
At checkout we ask how you'd like to send your phone to us. You can either drop it off in store or to a DPD location using a prepaid returns pack.
Before you send your phone to us, you'll need to turn off Find My iPhone if you have an iPhone or remove your Google account if you have a Samsung phone. See our device guides to find out how to do this.
Drop it off in store:
Bring your eligible phone with you to your local store within 14 days of your new airtime starting
Provided your phone passes our checks, we’ll transfer your trade-in credit
Send using a prepaid returns pack:
We'll send are turns pack with a prepaid DPD label to your address
Slip your phone inside, seal it, and take it to a DPD drop off location within 14 days of your new airtime starting
Once we receive your eligible phone (which can take up to five working days), we’ll check it, then transfer your trade-in credit
You've got three options:
Bank transfer
We'll transfer your trade-in value to your bank account in a single payment. We'll use the bank account attached to your new plan for this transfer. Once we receive your eligible phone, the money will be with you in 5 to 10 working days.
Trade-in credit
Use your trade-in value as credit on your Vodafone account, which can be used to pay for anything that's billed to your Vodafone account, including your existing Phone Plan.
To make a payment towards your Phone Plan, return your device to us and you'll receive a notification within five working days of receipt that your trade-in credit has been applied.
Give us a call on 191 (free from a Vodafone mobile) to use your Vodafone account credit to make a payment.
Monthly saving
Save on your monthly airtime payments. We'll apply this straight away. Just make sure you send us your eligible phone within 14 days of your new airtime starting.
Your trade-in account credit can go towards anything that’s billed to your Vodafone account, including your existing Phone Plan. This can help you pay towards your current phone and upgrade earlier.
If you’d like to put your trade-in credit towards your current Phone Plan, simply return your old phone to us, and once you receive your credit in your Vodafone account, give us a call on 191 (free from your Vodafone mobile).
If you’re struggling to use the Trade-in Tool and would like some help, you can visit us in store and one of our staff members will run the checks for you.
If you can't use the Trade-in Tool on your phone because it can't use the My Vodafone app or isn't one of our eligible phones, you won't be able to benefit from our Trade-in Guarantee.
However, you may still be able to trade in for a cash payment
Your phone will need to be in good working condition, including powering up to the home screen, having no more than three scratches or cracks, and having a fully functional touchscreen.
Your phone must also not have been reported as lost or stolen - if it has been then its IMEI number will be blocked, and it will not be able to make or receive calls or use data.
For a full list of our criteria, see our terms and conditions
Our Trade-in Tool will confirm how much your phone is worth with a quote. This quote is guaranteed, as long as you buy a Pay monthly Airtime Plan (this can be with a Phone Plan or as a SIM only plan) within seven days from the date of the quote.
After the quote has expired, you'll need to use our Trade-in Tool to complete the checks again to generate a new quote.
To guarantee your trade-in quote, you'll need to return your phone to us within 14 days of your new airtime starting.
You'll receive a 'Welcome' message from us when your new Airtime Plan starts.
We accept phones in good working condition - this means it'll need to run on to the home screen, have no more than three scratches or cracks, and have a fully functional touchscreen.
When we're running a Trade-in Bonus promotion, you may be able to get an additional bonus on top of the trade-in value for the phone you're trading in, when you buy a new phone.
Eligibility for the bonus may depend on which phone you're trading in and which new phone you're buying.
You can redeem your Trade-in Bonus as a monthly saving on your Pay monthly airtime bill or as credit on your Vodafone account. You can't get your Trade-in Bonus as a bank transfer.
Can I redeem my Trade-in Bonus and Trade-in Guarantee using different payment methods?
Your Trade-in Bonus and guaranteed trade-in value must be redeemed using the same payment method. This can be either a monthly airtime saving or credit on your Vodafone account. In this circumstance, a bank transfer payment isn't possible.
Please note: if you're eligible for our Trade-in Bonus but you choose a bank transfer as your payment option, you'll only receive your guaranteed trade-in value and you'll no longer be able to claim your Trade-in Bonus.
Legal terms
Saving claims verification: see details on the relevant product page.
VAT: All pricing inclusive unless stated otherwise. For prices stated exclusive of VAT, the VAT rate payable is 20%.
Gift with Purchase: See details on product page including any additional terms.
*Annual Price Rise
Pay Monthly Plans (excluding Home Broadband): Monthly price shown and all out of bundle charges will increase each April by the Consumer Price Index rate published in January of that year + plus an additional 3.9%. If you have a Device Plan, this will not affect your monthly Device Plan payments: vodafone.co.uk/pricechanges
Home Broadband: Monthly price will increase each April by the Consumer Price Index rate of inflation published in January that year, plus an additional 3.9%. See vodafone.co.uk/pricechanges for details.
Pay Monthly
Minimum term agreement, eligibility, credit check and terms apply.
Vodafone EVO
Representative example for Device Plans:
Example Device Plan breakdown | |
|---|---|
Total cost of device | £1,000 |
Upfront cost | £100 |
APR | 0% |
Total credit amount | £900 |
Length of contract | 36 months |
Monthly Device Plan cost | £25 |
Figures used in the above (other than the representative APR) are for illustrative purposes only.
Device Plan: means devices purchased from Vodafone under a Consumer Credit Agreement such as phones (Phone Plan), smartwatches (Watch Plan), tablets (Tablet Plan) and laptops (Laptop Plan).
Vodafone EVO:
For Mobile: lets you select a monthly Device Plan Credit Agreement (3-36 months) with a monthly Airtime Plan. Phone Plans over 12 months require a 24-month Monthly Airtime Plan. You can pay off your Device Plan early, and if you do, you can then keep your Airtime Plan on a 30-day contract or leave. If your Airtime Plan ends for any reason, you will need to keep on paying your monthly Device Plan (either in full or monthly)
For Smartwatches: lets you select a monthly Device Plan Credit Agreement (over 3-36 months) with a monthly Connectivity Plan. Watch Plans over 12 months require a 24 month Connectivity Plan. You can pay off your Device Plan early, and if you do, you can keep your Connectivity Plan on a 30-day contract or leave. If your Connectivity Plan ends, the Device Plan is still payable (either in full or monthly). Watch Plans require a Vodafone pay monthly airtime plan and a Connectivity Plan (via Vodafone OneNumber)
For Laptops / Tablets: lets you select a monthly Device Plan Credit Agreement (3-48 months) with a 24 month Data Plan. You can pay off your Device Plan early, and if you do, you can then keep your Data Plan on a 30-day contract or leave. If your Data Plan ends for any reason, you will need to keep on paying your monthly Device Plan (either in full or monthly)
Upgrade from month 3: means a) buying a new Device Plan (which is a credit agreement) and an Airtime/Data/Connectivity Plan (as applicable) and b) either (i) paying off the remaining amount on your current Device Plan prior to upgrading, or (ii) paying for your current Device Plan along with your new Device Plan. Subject to credit check, eligibility and terms.
Trade-in Guarantee: Available when you trade-in an eligible device using our Trade-in Tool, and purchase a new Vodafone Pay Monthly Airtime Plan. Your Trade-in value is guaranteed for 7 days from the date of your Trade-in Quote. Device must be returned within 14 days of the start of your new Airtime Plan and meet our requirements. You can select to receive your Trade-in value via a monthly airtime saving, a credit to your Vodafone account, or a bank transfer. Please see our Trade-in Guarantee terms and conditions, which also details the eligibility criteria.
Trade-in Bonus: Available when we're running a Trade-in Bonus promotion, where you could get an additional bonus on top of the trade-in value for the phone you're trading in, when you buy a new phone. Eligibility for the bonus and the bonus value may vary depending on which phone you're trading in and which new phone you're buying. Please see our Trade-in Bonus terms and conditions, for more information.
Unlimited data: available on Unlimited Lite Plan (max download and upload speed of 2Mbps), Unlimited Plan (max download and upload speeds of 10Mbps) and Unlimited Max Plan. Speed may vary by a number of factors.
5G: You must have a 5G enabled device on the Vodafone 5G network, a Vodafone 5G plan and 5G coverage in the area that you are in. Coverage may be affected by a number of factors. Find out more about our 5G network
Buy-Back Price Guarantee: Customers who bought an eligible phone from Vodafone and trade that phone in via our Trade-in Tool (in a good working condition), whilst upgrading to a new phone and Airtime Plan within the required timeframe, will be entitled to receive a guaranteed buy-back price. Buy-back price varies depending on model variant. Terms apply
iPhone 14 - trade in between 1 September 2023 and 31 October 2023
Samsung Galaxy S23 - trade in between 1 February 2024 and 1 April 2024
iPhone 15 - trade in between 1 September 2024 and 31 October 2024
The UK's Best Phone Buy-Back Price Guarantee: 'UK's Best' because we:
i) guarantee future buy-back price
ii) offer flexible payment options
iii) don't charge extra
iv) offer flexibility to trade in and upgrade from month 3; and
v) boost the trade-in value by £50 vs major competitors.
Details and verification: vodafone.co.uk/buy-back
Roaming
Roaming: using your home data plan to roam in Zone A is included in all of our Pay Monthly plans. For roaming in other destinations, charges will apply depending on which plan you are on.
Roaming Passes: For Pay Monthly customers without European roaming included in their plan, you can purchase an 8 or 15 day European roaming pass to use your monthly UK allowance of calls, texts and data in our Zone B destinations. The 8 day pass is £10 and the 15 day pass is £15. Out of bundle charges such as picture messages, premium calls or premium texts are not covered by this charge. These passes are subject to a 25GB roam fair use policy. Passes become active when you start roaming and only one pass can be used at a time. For more information and terms, visit our roaming page
Mobile Specific Small Print
Lifetime Service Promise: means a) Lifetime warranty covering manufacturer's defects, provided you have an active pay monthly Airtime plan + b) Battery refresh replacing your phone's battery (for 2-3 years) if it fails one of the Battery refresh tool tests. On phones purchased directly from Vodafone.
Lifetime Warranty: is an extended warranty covering manufacturer's defects (on phones purchased via Vodafone directly), provided you have an active pay monthly Airtime plan. Excludes damaged and tampered phones. Terms apply
Battery Refresh: replaces your phone's battery if it fails one of the Battery Refresh Tool tests. Available for up to three years depending on your plan. On phones purchased via Vodafone directly. Excludes damaged and tampered phones. Terms apply
UK's Only Lifetime Service Promise: Vodafone is the only network that offers both i) Lifetime Warranty which covers your phone for manufacturer defects provided you have an active pay monthly Airtime plan, and ii) Battery Refresh which offers phone battery health checks and required replacements for up to 3 years. Terms apply
Smartwatch Specific Small Print
Smartwatch: requires a) Vodafone pay monthly Airtime plan, and b) 12 or 24 month Connectivity Plan (via Vodafone OneNumber). Watch Plans over 12 months require a 24 month Connectivity Plan. Terms apply
Vodafone OneNumber Connectivity Plan ('Connectivity Plan'): uses your minutes, texts and data allowance from your Airtime Plan using Vodafone OneNumber. You must have an Airtime Plan with us in order to purchase a Connectivity Plan. Smartwatch Connectivity plans can be bought for a smartwatch you already own, or for a new smartwatch you purchase through us. Tablet Connectivity plans can only be bought for a tablet you already own.
Two-Year Warranty (formerly called Total Care Warranty) is a 24-month warranty that starts from the date your device (purchased from Vodafone), is dispatched. This covers manufacturer's defects in the materials and workmanship of the device through normal use. Excludes damaged and tampered devices. Not applicable with Laptops. Terms apply
Tablet Specific Small Print
Two-Year Warranty (formerly called Total Care Warranty) is a 24-month warranty that starts from the date your device (purchased from Vodafone), is dispatched. This covers manufacturer's defects in the materials and workmanship of the device through normal use. Excludes damaged and tampered devices. Not applicable with Laptops. Terms apply
Pay As You Go
Unlimited Bundle: An Unlimited Pay as you go Bundle lasts for 30 days. Your bundle will automatically renew every 30 days if you have enough credit. To opt out call 2345. Includes unlimited data and unlimited minutes and texts: minutes to standard mobiles and landlines (UK: 01, 02, 03) and standard texts (excluding MMS) to use in the UK and Zone A. Unlimited Bundle terms, exclusions and destinations
Pay as you go Bundles (Big Value Bundle) excluding Unlimited Bundle: Unlimited minutes to standard mobiles and landlines (UK: 01, 02, 03), standard texts and a set allowance of data (excluding Extras) to use in the UK and Zone A. Last 30 days. Automatically renews every 30 days if you have enough credit. Opt out by calling 2345. Pay as you go Bundles are also known as Big Value Bundles. For more information, please visit our Pay as you go Bundles terms and conditions page
Total Rollover: Any unused allowance from your current Pay as you go Bundle will only rollover from one bundle to the next, for use in the next 30-day period, if your Pay as you go Bundle renews automatically.
Pay as you go 1: You'll pay just £1 each day you use your phone, which gives you: Unlimited minutes, Unlimited texts, 50MB of data to use until midnight. For more information, please visit our Pay as you go 1 terms and conditions page
Roaming: Your data usage is for use in the UK and Zone A destinations only, unless you purchase one of our roaming extras. For more info and destinations beyond Zone A, visit our extras page. For terms visit our terms and conditions pages
Home Broadband
Home Broadband: For details and terms see our Home Broadband page
Insurance
These terms are available in our terms and conditions pages
If you're a consumer go to Consumer then Insurance then Insurance terms and conditions
If you're a sole trader go to Business then Insurance then Insurance - Current
Very Me
VeryMe Rewards: See My Vodafone app for end dates and full terms and conditions. Pay as you go customers must have topped up at least £10 credit on their account in the last 6 weeks to participate.
VeryMe won A Silver in the Brand Partnership Activation of the Year category and a Gold in the Loyalty Activation of the Year category at the 2020 IPM Awards. See verification on the IPM website
VeryMe helped Vodafone win Best Network for Loyalty and Retention at the Mobile Industry Awards 2020. See verification on the Techrader website
Vodafone VeryMe, TMW Unlimited and Mando-Connect won Best Use of CRM at the Loyalty Magazine Awards 2020. See verification on the IPM website
Network
Reliable, award-winning network: The UK relies on Vodafone as a network provider as it:
i) powers critical national infrastructure and 77% of emergency services,
ii) has coverage in 99% of UK homes,
iii) covers 96% of the UK; and
iv) has won numerous awards.
See full details and awards on our Network page
For full terms and conditions, visit our terms and conditions page
Finance subject to status and credit checks. 18 +. Direct debit required. Credit provided by Vodafone Limited, FCA reference Number: 712210, Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN