1. You’ll see a list of criteria that your phone needs to meet in order for it to pass our trade-in checks
2. Order your new phone from us with the trade-in saving applied
3. Use our Trade-in Tool to review the condition of the phone you’d like to trade in, and to confirm your guaranteed saving. Once your phone has passed our checks, we’ll send you a return pack
4. Return your phone to us by pre-paid postage, using the return pack we send you – we can’t accept your phone without the returns pack

You can use your trade-in saving for the Samsung Galaxy S21 series on any 24-month plan.

To get a saving of £360 (£15 a month), you’ll need to trade in:

• Samsung Galaxy S9, S9+
• Samsung Galaxy S10e, S10 Lite, S10, S10 5G, S10+

If your phone isn’t one of these models and you’d like to trade it in, you can, for a cash payment. Head to Vodafone Trade-In to find out more.

Make sure you’ve passed the checks in our Trade-in Tool using the phone you’d like to trade in (your old/current phone). Once you’ve successfully​ completed the Trade-in Tool and your new phone is on its way, we’ll send you a return pack.

Deliveries are taking a little longer than usual right now, due to the pandemic. Your return pack should be with you in around 7 days.​

In order to get a monthly trade-in saving, your phone needs to be in good condition.

When you select a phone plan with the trade-in saving applied, you’ll see a list of criteria that your old phone needs to meet in order for it to pass our trade-in checks.

You can then use our Trade-in Tool on the My Vodafone app to review the condition of your phone – if it passes our checks, we’ll give you instant confirmation of your guaranteed saving and a return pack will be sent to you once your new phone is on its way.

You complete the Trade-in Tool before you order your new phone, to confirm your old phone can be traded in for a trade-in saving. But we may ask you to repeat this once your phone is on its way.

You’ll need to use our Trade-in Tool to check that your phone is in good working condition and can be traded in.

Once you’ve passed the checks, we’ll send you a return pack. Put your phone in this pack and return it to us within 14 days – using the free, pre-paid postage enclosed in the return pack. Make sure you get proof of postage.

You’ll need to complete the Trade-in Tool using the phone that you’d like to trade in – your old/current phone, which should be in the Galaxy S9 or S10 series.

If you accidentally complete the tool on your new phone, we’ll send you a text to remind you that you need to complete it again on your old/current phone. Please do this within 24 hours to keep your trade-in saving.

Your saving is applied immediately at the point of purchase.

You’ll need to pass the checks in our Trade-in Tool within two days of your purchase. Once you’ve passed our checks and your new phone is on its way, we’ll send you a return pack. Deliveries are taking a little longer than usual right now, due to the pandemic. Your return pack should be with you in around 7 days. You’ll need to send your phone to us in the return pack within 14 days.

If you don’t pass our trade-in checks or return your phone to us within 14 days, your saving will be removed.

Your saving will be applied to your monthly bill for the duration of your 24-month plan.

Don’t worry, you won’t lose out – should you choose to upgrade early with the Annual Upgrade Promise, we’ll credit you with the remaining saving amount.

We can only accept one phone for our promotional trade-in monthly saving. But you can go to Vodafone Trade-in to trade in other devices for a cash payment.

Your phone needs to be in good working condition in order to trade it in for a guaranteed saving.

Our Trade-in Tool will check that your phone meets all these criteria:

 

•        It powers on to the home screen

•        It has no more than three scratches or cracks – if there are any scratches or cracks, these can be no longer than 10mm

•        The touchscreen is fully functional, e.g. responds correctly to directional swipes and selecting keyboard letters and apps

 

Note: You’ll need to remove any Google accounts from your phone before sending it to us. Head to www.support.google.com/android to find out more.

To access our Trade-in Tool, open the My Vodafone app and scroll down to the Assistance menu. Then select Trade in your device.

Yes, you can. Once your new phone has arrived, you’ll have 14 days to return your current phone to us. So if you’re returning your phone to us by post, you’ll receive your new phone before you trade-in your current one.

We recommend that you’re 100% happy with your new phone and plan before returning your old phone to us.

Once you’re ready to trade in, you can do so by pre-paid postage, using the return pack we sent you.

If you’d like to return your phone to us in store, you’ll be pleased to know we’ve re-opened some of our retail stores. Find out if your nearest store is open

Our stores are following Government advice and we’ve taken all the appropriate measures you’d expect to make our stores as safe as possible for customers and staff.

If you’d prefer not to return your phone to us in-store, you can post it to us using the returns pack we send you.

Yes, you can. Once your new phone has arrived, you’ll have 14 days to return your current phone to us. So if you’re returning your phone to us by post, you’ll receive your new phone before you trade-in your current one. 

We recommend that you’re 100% happy with your new phone and plan before returning your old phone to us.

If you’re trading in in-store, we’ll do a swap immediately – so make sure your data is backed up.

If your new phone is currently out of stock and you’re waiting for it to be available, you can keep your current phone until your new one arrives.

Once you’re ready to trade in, you can do so by pre-paid postage, using the return pack we sent you.
 

You can choose not to return your phone to us within the 14-day returns period and we’ll simply remove the saving that was applied to your bill.

When you select a phone plan with the trade-in saving applied, you’ll see a list of criteria that your phone needs to meet in order for it to pass our trade-in checks. So you’ll be made aware in advance if your phone is likely to be accepted. You’ll also be asked to confirm that your phone meets this list of criteria before proceeding.

If your phone didn’t pass the checks carried out with our Trade-in Tool, or isn’t one of the models in the promotion, you can still trade it in for a cash payment.

We’ll send you a text message to confirm that the monthly saving has been removed from your bill, if you’ve already made your purchase with the trade-in saving applied.

Visit Vodafone Trade-In to trade it in.

You’ll need to re-visit our Trade-in Tool.

Once you reach the ‘Enter your mobile number’ stage of the Trade-in Tool, you’ll need to enter your Vodafone mobile number. This should be the phone number you're using with your new phone.

We’ll send you a link to the Trade-in Tool by email and text, or you can access it on the My Vodafone app through the Assistance menu.

If you’re still struggling to access it, make sure you’re using a Samsung device and the latest version of Android software and My Vodafone app.

If you can’t complete the steps in the Trade-in Tool, come and see us in store where one of our advisers will be able to help you. 

You’ll have 14 days to return your phone to us, so we recommend that you’re 100% happy with your new phone before you trade in your old one.

We can’t return your old phone to you if you’ve already traded it in.

We give your old phone a second life. This helps to lower carbon emissions by avoiding it being turned into electronic waste. So you can feel good knowing you’re getting a great deal while doing your bit for the environment.

Samsung Galaxy S21 (January 2021): Terms and conditions

iPhone 12 (October 2020): Terms and conditions

 

We give you an instant guarantee of your saving on the Samsung Galaxy 21 Series once you’ve completed the Trade-In Tool checks, provided that: (i) your device matches the one you specify in the Trade-In Tool checks and you return that device to us; (ii) your device hasn’t been intentionally damaged; and (iii) you remove any security settings (such as Find My iPhone) from your device.

We expect to reuse at least 5000 devices in other propositions, which will mean we’ll not be destroying/scrapping these devices.

Our previous trade-in process (iPhone 2019 trade-in offer) could take up to four weeks. After receiving their handset, which could take up to one to two weeks, the customer then had 14 days to return their old phone to us, and wait for confirmation of a pass or fail up to three days later.

CPI: Monthly price will increase each April by the Consumer Price Index rate of inflation published in January that year, plus an additional 3.9%. See vodafone.co.uk/pricechanges for details.

Saving claims verification: see details on product page

For any Gift with Purchase: see details on product page including any additional terms.

All pricing includes VAT unless stated otherwise. For prices stated exclusive of VAT, the VAT rate payable is 20%.

 

Pay Monthly

Minimum term agreement, credit check and terms apply - see terms

Unlimited data: available on Unlimited Lite Plan (max download/upload speed of 2Mbps), Unlimited Plan (max download/upload speeds of 10Mbps) & Unlimited Max Plan. Speed and coverage may vary by a number of factors. Terms at vodafone.co.uk/terms-and-conditions

Unlimited minutes & text: minutes to standard mobiles & landlines (UK: 01, 02, 03) & standard texts (excluding MMS) in the UK & our inclusive roaming destination. A 1-minute minimum call charge applies. Terms at vodafone.co.uk/terms-and-conditions

Roaming: Unlimited Lite & Unlimited: 51 destinations at no extra cost, 105 destinations for £6 per day. Unlimited Max: 81 destinations at no extra cost, 75 destinations for £6 per day. More inclusive destinations than any other network: As of 23.03.2020, Vodafone Unlimited Max (81), O2 Travel inclusive Bolt On (75), Three Go Roam (71) and EE Max Plan (53). Roaming data on all plans: Data usage when roaming has a 25GB roaming fair use policy per billing month in Roam-free, Global Roaming Plus and Roam further destinations. A daily charge is applicable to roam in Roam-further destinations, and Global Roaming Plus is applicable for Unlimited Max and eligible Red Entertainment plans (bought between 4 September 2018 and 9 July 2019). 

To experience 5G: You must have a 5G enabled device on the Vodafone 5G network, a Vodafone 5G plan and 5G coverage in the area that you are in. Coverage may be affected by a number of factors. See vodafone.co.uk/network/5g

iPhone - iPhone 12 doesn’t currently support 5G roaming.

Trade-In Guarantee - To qualify for the monthly saving, your Trade-In device must be in good working condition and pass the Trade-In checks. Your Trade-In device must be returned, or your monthly saving will be removed. You can trade-in eligible devices only, a list of eligible devices can be found at vodafone.co.uk/mobile/vodafone-trade-in

Entertainment: Available on plans with Entertainment for the duration of your contract. Compatible device with internet connection required. Sky Sports Premier League, Arena, Action, News & Sky News only. Content may vary. Entertainment will automatically renew for a charge unless cancelled. See Entertainment products

Full terms and conditions and Charges Guide: See vodafone.co.uk/terms-and-conditions

 

Pay As You Go

Unlimited Bundle: An Unlimited Pay as you go Bundle lasts for 30 days. Your bundle will automatically renew every 30 days if you have enough credit. To opt out call 2345. Unlimited minutes and texts: minutes to standard mobiles and landlines (UK: 01, 02, 03) and standard texts (excluding MMS) in the UK and our inclusive roaming destinations. Roaming data is capped at 25GB per 30-day period in our inclusive roaming destinations. Unlimited Bundle terms, exclusions and destinations.

Pay as you go Bundles (Big Value Bundle): Minutes to standard mobiles and landlines (UK: 01, 02, 03), standard texts and data (excluding entertainment packs and Extras) to use in the UK and our Europe Zone. Last 30 days. Automatically renews every 30 days if you have enough credit. Opt out by calling 2345. For more information on Pay as you go Bundles (also known as Big Value Bundles), please visit our terms and conditions page.

Total Rollover: Any unused allowance from your current Pay as you go Bundle will only rollover from one bundle to the next, for use in the next 30-day period, if your Pay as you go Bundle renews automatically.

For full Pay as you go terms and conditions, visit our terms and conditions page and select Consumer, then Mobile, followed by Pay as you go.