Trade in and save up to £504
We're the only place to give an instant guaranteed trade-in saving on selected Airtime Plans, when you use our Trade-in Tool to trade in an eligible phone.
Get a trade-in saving of:
- £21 a month on a 24-month Airtime Plan - that's a huge £504 - when you trade in a Samsung Galaxy S10 5G or Note 10/Note 10+ and buy the Samsung Galaxy Z Fold/Flip3 or S21 series
- £15 a month on a 24-month Airtime Plan - that's a huge £360 - when you trade in iPhone 11 Pro/Pro Max
- £12 a month on a 24-month Airtime Plan - that's a huge £288 - when you trade in a Samsung Galaxy S10/S10+/S10e/S10 Lite or iPhone 11
- £8 a month on a 24-month Airtime Plan - that's a huge £192 - when you trade in iPhone X/XR or iPhone XS/XS Max
Looking to use your trade-in saving on an Airtime Plan only? Visit us in store or give us a call.
Why trade in with Vodafone
Guaranteed quote
The only network to guarantee your trade-in saving, when using our Trade-in Tool
Instant confirmation
Instant confirmation of your trade-in saving while your phone's still in your hand
Quick and easy
Trading in only takes three simple steps and less than three minutes
Planet and pocket friendly
Save money while helping the planet with trade-in
How it works
Trade in your phone in three simple steps
Order your phone
Choose your new phone on selected 24-month Vodafone EVO plans with the trade-in saving applied.
Pass our trade-in checks
Once you receive an email or text instructing you to use our Trade-in Tool, open the My Vodafone app on your eligible phone and complete the checks in the tool for an instantly guaranteed trade-in saving.
Send us your phone
Return your old phone to us using the returns pack we send you, either in store or by pre-paid postage.
Great reasons to choose Vodafone EVO
Ultimate flexibility
Flexible trade-in, contracts and upgrades
Phone and airtime plans with inclusive benefits
A great choice of data, plus a range of new inclusive benefits
UK's Unbeatable Network
UK's unbeatable network for reliability, as awarded by RootMetrics
Award-winning loyalty with VeryMe
Weekly discounts and giveaways, plus gift selected rewards to a friend
Pay monthly phones
Apple
iPhone 13 Pro 128GB
On a 36m Phone Plan (£25pm)
with a 24m Unlimited Airtime Plan (£32pm)
From £42 when you trade in an eligible phone*
Pixel 6 Pro
On a 36m Phone Plan (£24pm)
with a 24m 2GB Airtime Plan (£14pm)
From £26 when you trade in an eligible phone*
*Speed: Unlimited Lite: 2Mbps.
Trade-in Tool
Use our Trade-in Tool on the My Vodafone app to review the condition of the phone you're trading in while it's still in your hand. It only takes three minutes to get instant confirmation that your phone has passed our checks.
Download the My Vodafone app from the App Store to access our Trade-in Tool.
Got a phone you'd like to trade in?
Your phone must be in good working condition. This means:
- It powers on to the home screen
- There are no more than three cracks or scratches - if there are any, they can be no longer than 10mm
- The touchscreen is fully functional, e.g. responds correctly to directional swipes and selecting keyboard letters and apps
Please note: Before you send us your phone, you'll need to turn off Find My iPhone if you have an Apple iPhone or remove any Google accounts if you have an Android. See our device guides to find out how to do this.
What if my phone doesn't pass the trade-in checks?
Even if your phone doesn't pass our trade-in checks, you might be able to trade it in for cash. Visit Vodafone Trade-in to find out how much it could be worth.
Can I use other discounts alongside the trade-in saving?
Your trade-in saving will be applied to your Airtime Plan first. If any additional discounts reduce your airtime bill to less than £0 a month, your balance will remain at £0 a month and additional credits will not be applied.
Frequently asked questions
To get a saving of £504 (£21 a month) on your airtime bill when you buy the Samsung Galaxy Z Fold/Flip3 or S21 series, you'll need to trade in:
- Samsung Galaxy S10 5G
- Samsung Galaxy Note10
- Samsung Galaxy Note10+
Looking to buy an Airtime Plan or to save £504 on any other Phone Plan? Visit us in-store or give us a call.
To get a saving of £360 (£15 a month) on your airtime bill, you'll need to trade in:
- iPhone 11 Pro
- iPhone 11 Pro Max
To get a saving of £288 (£12 a month) on your airtime bill, you'll need to trade in:
- Samsung Galaxy S10
- Samsung Galaxy S10+
- Samsung Galaxy S10e
- Samsung Galaxy 10 Lite
- iPhone 11
To get a saving of £192 (£8 a month) on your airtime bill, you'll need to trade in:
- iPhone X
- iPhone XR
- iPhone XS
- iPhone XS Max
Yes, you can. You'll have 14 days to return your phone to us. So if you're returning your phone to us by post, you'll receive your new phone before you trade in your old one.
We recommend that you're 100% happy with your new phone and plan before returning your old phone to us.
If you're returning your old phone in store, we'll do a swap immediately. If your new phone is currently out of stock and you're waiting for it to be available, you can keep your current phone until your new one arrives.
Once you're ready to trade in, you can do so either in store or by pre-paid postage using the returns pack we sent you.
Your monthly trade-in saving will be applied to your Airtime Plan first. If you have any additional discounts, these will be added afterwards. Just to note, no additional credits will be given if the total value of your discounts reduces your Airtime Plan to less than £0 a month (you'll just be charged £0 a month until your trade-in saving or discount ends).
In order to get a monthly trade-in saving, your phone needs to be in good condition.
At the beginning of your purchase journey, you'll see a list of criteria that your phone needs to meet in order for it to pass our trade-in checks. So you'll be made aware in advance if it can be traded in or not.
You can then use our Trade-in Tool on the My Vodafone app to review the condition of your phone - if it passes our checks, we'll give you instant confirmation of your guaranteed saving. This can be done before or after you check out.
Your phone needs to be in good working condition in order to trade it in for a guaranteed saving.
Our Trade-in Tool will check that your phone meets all these criteria:
- It powers on to the home screen
- It has no more than three scratches or cracks - if there are any scratches or cracks, these can be no longer than 10mm
- The touchscreen is fully functional, e.g. responds correctly to directional swipes and selecting keyboard letters and apps
Note: Before you send your phone to us, you'll need to turn off Find My iPhone if you have an Apple iPhone or remove your Google account if you have an Android. See our device guides to find out how to do this.
To access our Trade-in Tool, open the My Vodafone app and scroll down to the Assistance menu. Then select Trade in your device.
You'll need to complete the Trade-in Tool using the phone that you'd like to trade in - your eligible/old phone.
If you accidentally complete the tool on your new phone, we'll send you a text to remind you that you need to complete it again on your eligible phone. Please do this within 24 hours to keep your trade-in saving.
You'll need to use our Trade-in Tool to check that your phone is in good working condition and can be traded in.
Once you've passed the checks, we'll send you a returns pack. Put your phone in this pack and return it to us within 14 days - using the free, pre-paid postage enclosed in the returns pack. Make sure you get proof of postage.
We'll send you a link to the Trade-in Tool by email and text, or you can access it on the My Vodafone app through the Assistance menu.
If you're still struggling to access it, make sure you're using an eligible Samsung or Apple device with the latest version of software and My Vodafone app.
You'll need to re-visit our Trade-in Tool.
Once you reach the 'Enter your mobile number' stage of the Trade-in Tool, you'll need to enter your Vodafone mobile number. This should be the phone number you're using with your new phone.
When you select a new phone with the trade-in saving applied, you'll see a list of criteria that your old phone needs to meet in order for it to pass our trade-in checks. So you'll be made aware in advance if your phone is likely to be accepted. You'll also be asked to confirm that your phone meets this list of criteria before proceeding.
To be traded in, your phone will need to:
- Turn on to the home screen
- Have no more than three scratches or cracks - if there are any scratches or cracks, these can be no longer than 10mm
- Have a fully-functional touchscreen, e.g. responds correctly to directional swipes and selecting keyboard letters and apps
If your phone didn't pass the checks carried out with our Trade-in Tool, or isn't one of the models in the promotion, you may still be able to trade it in for a cash payment. Visit Vodafone Trade-In to trade it in.
We'll send you a text message to confirm that the monthly saving has been removed from your bill, if you've already made your purchase with the trade-in saving applied.
How and when will the saving be applied?
Your saving is applied immediately at the point of purchase.
You'll need to pass the checks in our Trade-in Tool within two days of your purchase. Once you've passed our checks and your new phone is on its way, we'll send you a return pack. Deliveries are taking a little longer than usual right now, due to the pandemic. Your return pack should be with you in around seven days. You'll need to send your phone to us in the return pack within 14 days.
If you don't pass our trade-in checks or return your phone to us within 14 days, your saving will be removed.
How long will my saving last?
Your saving will be applied to your monthly bill for the duration of your 24-month Airtime Plan.
What will happen to my saving if I use the Annual Upgrade Promise next year?
Don't worry, you won't lose out. Should you choose to upgrade early with the Annual Upgrade Promise, we'll credit you with the remaining saving amount.
Make sure you've passed the checks in our Trade-in Tool using the phone you'd like to trade in (your old phone). Once you've successfully completed the Trade-in Tool and your new phone is on its way, we'll send you a returns pack.
Deliveries are taking a little longer than usual right now, due to the pandemic. Your returns pack should be with you in around seven days.
If you'd like to return your phone to us in store, you’ll be pleased to know we've re-opened our retail stores. Find your nearest store.
Our stores are following Government advice and we've taken all the appropriate measures you'd expect to make our stores as safe as possible for customers and staff.
If you'd prefer not to return your phone to us in-store, you can post it to us using the returns pack we send you.
You can choose not to return your phone to us within the 14-day returns period and we'll simply remove the saving that was applied to your bill.
You'll have 14 days to return your phone to us, so we recommend that you're 100% happy with your new phone before you trade in your old one.
We can't return your old phone to you if you've already traded it in.
What happens to my old phone once I've traded it in?
We give your old phone a second life. This helps to lower carbon emissions by avoiding it being turned into electronic waste. So you can feel good knowing you're getting a great deal while doing your bit for the environment.
Legal terms
Saving claims verification: see details on the relevant product page.
VAT: All pricing inclusive unless stated otherwise. For prices stated exclusive of VAT, the VAT rate payable is 20%.
5G: You must have a 5G enabled device on the Vodafone 5G network, a Vodafone 5G plan and 5G coverage in the area that you are in. Coverage may be affected by a number of factors. See for details - www.vodafone.co.uk/network/5G
Roaming in more destinations than any other UK network: for verification, please see vodafone.co.uk/mobile/global-roaming
Gift with Purchase: see details on product page including any additional terms.
Ultimate Flexibility: For verification, see the Ultimate Flexibility details
Pay Monthly
*Monthly price shown plus all out of bundle charges will increase by the Consumer Price Index rate published in January of that year + an additional 3.9%. If you have a Device Plan, this will not affect your monthly Device Plan payments: vodafone.co.uk/pricechanges.
Minimum term agreement, credit check and terms apply
Device plan: means a credit agreement for the duration of the plan. A Monthly Airtime Plan (i.e. Xtra Plan) is required with your Device Plan. Device Plans up to 12 months require either a 12 or 24 month Monthly Airtime Plan. Device Plans over 12 months require a 24 month Monthly Airtime Plan. You can pay off your Device Plan early, and if you do, you can then keep your Airtime Plan on a 30-day contract or leave. If your Airtime Plan ends for any reason, you will need to keep on paying your monthly Device Plan (either in full or monthly).
Minutes & text: to standard mobiles & landlines (UK: 01, 02, 03) & standard SMS in the UK & our inclusive roaming destination. A 1-minute minimum call charge applies.
Data: a 25GB fair roam policy on all Pay monthly plans, per 30-day period applies in our inclusive roaming destinations.
Unlimited data: available on Unlimited Lite Plan (max download/upload speed of 2Mbps), Unlimited Plan (max download/upload speeds of 10Mbps) & Unlimited Max Plan. Speed may vary by a number of factors.
Roaming: using your home plan to roam in the Republic of Ireland and Isle of Man (Zone A) are included in all of our Pay Monthly plans. For roaming in other destinations, charges will apply depending on which plan you are on. A 25GB roam fair use policy applies per billing month.
- For info on the latest roaming change, please visit vodafone.co.uk/roamingupdate22
- For information on roaming with Vodafone, please visit vodafone.co.uk/mobile/global-roaming
- For a list of our roaming destinations, please visit vodafone.co.uk/mobile/global-roaming/destinations
Trade-in: to trade in your device, please visit: https://tradein.vodafone.co.uk
Trade-in Guarantee saving claim: Available only on 24 month Xtra Airtime Plans using the Vodafone Trade-in Tool.
Save £504: £21pm when you trade in a Samsung Galaxy S10 5G or Note 10/Note 10+ and buy the Samsung Galaxy Z Fold/Flip3 or S21 series
Save £360: £15pm when you trade-in an iPhone 11 Pro/Pro Max
Save £288: £12pm when you trade in a Samsung Galaxy S10/S10+/S10e/S10 Lite or iPhone 11
Save £192: £8pm when you trade in iPhone X/XR or iPhone XS/XS Max.
Trade-in saving is applied to Airtime Plan first. If additional discounts reduce your Airtime bill to less than £0pm, your balance will remain at £0pm and additional credit won't be applied to your account. Returned device must be in good working condition. Subject to checks and terms: vodafone.co.uk/terms.
Upgrade from month 12: means a) buying new Device Plan (which is a credit agreement) and Xtra Plan (which is an Airtime Plan) and b) paying off the remaining amount on your current Device Plan prior to upgrading. Subject to credit check, eligibility & terms.
Benefits for selected Xtra Plans:
- Unlimited Picture Messaging (MMS): within the UK & our inclusive roaming destinations.
- Device Care: for the duration of the plan only. Applicable for IOS & Android phone devices. Includes a) health check giving you an indicator of the battery health & b) a valuation service giving you an estimated resell value of the phone.
- 50% off Smartwatch Connectivity : for compatible cellular (not WiFi only) smartwatches. Smartwatch Connectivity Plan (via Vodafone OneNumber) lasts for 30 days & will automatically renew every 30 days unless cancelled. The plan is £7pm reduced to £3.50pm. Discount not applicable to customers on a £5 OneNumber Connectivity or to customers on an existing 24 month watch plan.
- Unlimited Data Booster + Inclusive Roaming in 51 European Destinations: 24/12 month Xtra Plans come with 6/3 boosts. Each boost provides unlimited data for 30 days. Inclusive Roaming in 51 European destinations allows you to use your monthly allowance of minutes, text and data to roam at no extra cost in our Zone A and B destinations. A 25GB roam fair use policy applies each billing month. Information and destinations: vodafone.co.uk/mobile/global-roaming
- Inclusive Roaming in 83 Worldwide Destinations: Roam at no extra cost in 83 destinations worldwide (Zone A, B and C destinations) on selected Xtra Plans. A 25GB roam fair use policy applies each billing month. Information and destinations: vodafone.co.uk/mobile/global-roaming
Total Care Warranty: 24 month warranty starts from the date of purchase of a handset from Vodafone either on a Device Plan or outright. Warranty only applies to manufacturer faults. Not applicable with Refurbished Phones. Terms: Vodafone Total Care Warranty
Battery Refresh: applicable for phone devices purchased either on a Device Plan or purchased outright from Vodafone, with a Vodafone Pay Monthly Plan. Is available for the length of the plan (minimum of 2 years and maximum of 3 years). Battery Refresh is not available for phones that have been cracked, smashed or have water damage (i.e. damage that would not be covered under a manufacturer warranty) and chargeable repairs can be offered. An appointment is required for a health check and battery replacements. Book online at participating locations. Not applicable for Watch Plans or Refurbished Phones.
Vodafone Together discount: If you have signed up to an eligible Airtime and an eligible Pro Broadband plan, you are eligible for a discount on your Broadband plan. Both services must remain connected to continue to receive the discount. The discount amount will vary depending on what Airtime plan you have. Only selected Airtime plans include unlimited data, texts & minutes. Please see your Home Broadband Charges Guide for more information on discounts.
Home Broadband: For details and terms see vodafone.co.uk/broadband
Insurance terms are available here
- If you’re a consumer go to Consumer/Insurance/Insurance – Current
- If you’re a Sole Trader go to Business/Insurance/ Insurance – Current
Smartwatch : requires a) Vodafone pay monthly airtime plan and b) Connectivity Plan (via Vodafone OneNumber). Lasts for 30 days & will automatically renew every 30 days unless cancelled. Terms apply
For full Pay Monthly terms and conditions, visit our terms and conditions page and select Consumer, then Mobile, followed by Pay Monthly.
Pay As You Go
Unlimited Bundle: An Unlimited Pay as you go Bundle lasts for 30 days. Your bundle will automatically renew every 30 days if you have enough credit. To opt out call 2345. Unlimited minutes and texts: minutes to standard mobiles and landlines (UK: 01, 02, 03) and standard texts (excluding MMS) in the UK and our inclusive roaming destinations. Roaming data is capped at 25GB per 30-day period in our inclusive roaming destinations.
Pay as you go Bundles (Big Value Bundle): Minutes to standard mobiles and landlines (UK: 01, 02, 03), standard texts and data (excluding entertainment packs and Extras) to use in the UK and our Europe Zone. Last 30 days. Automatically renews every 30 days if you have enough credit. Opt out by calling 2345. For more information on Pay as you go Bundles (also known as Big Value Bundles).
Total Rollover: Any unused allowance from your current Pay as you go Bundle will only rollover from one bundle to the next, for use in the next 30-day period, if your Pay as you go Bundle renews automatically.
For full Pay as you go terms and conditions, visit our terms and conditions page and select Consumer, then Mobile, followed by Pay as you go.
Awards
Very Me Awards – (1) VeryMe won A Silver in the Brand Partnership Activation of the Year category and a Gold in the Loyalty Activation of the Year category at the 2020 IPM Awards. For verification: click here. (2) VeryMe helped Vodafone win Best Network for Loyalty and Retention at the Mobile Industry Awards 2020. For verification: click here. (3) Vodafone VeryMe, TMW Unlimited and Mando-Connect won Best Use of CRM at the Loyalty Magazine Awards 2020. For verification: click here.
Unbeatable Reliability: rankings based on the RootMetrics® UK RootScore® Report: H1 2021. Tested with best commercially available smartphones on 4 national mobile networks across all available network types. Your experiences may vary. The RootMetrics award is not an endorsement of Vodafone. Visit vodafone.co.uk/network for the full report and www.rootmetrics.co.uk for more details.
For full terms and conditions, please visit vodafone.co.uk/terms-and-conditions
Finance subject to status and credit checks. 18 +. Direct debit required. Credit provided by Vodafone Limited, FCA reference Number: 712210, Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN
See full EVO Trade-In Guarantee Terms and Conditions (August 2021)
