Looking for trade-in support?

If you’ve recently traded in your phone, we’re here to help.

Frequently asked questions

Make sure you've passed the checks in our Trade-in Tool using the phone you'd like to trade in (your old phone). Once you've successfully​ completed the Trade-in Tool and your new phone is on its way, we'll send you a returns pack.

Deliveries are taking a little longer than usual right now, due to the pandemic. Your returns pack should be with you in around seven days.​

In order to get a monthly trade-in saving, your phone needs to be in good condition.

At the beginning of your purchase journey, you'll see a list of criteria that your phone needs to meet in order for it to pass our trade-in checks. So you'll be made aware in advance if it can be traded in or not.

You can then use our Trade-in Tool on the My Vodafone app to review the condition of your phone - if it passes our checks, we'll give you instant confirmation of your guaranteed saving. This can be done before or after you check out.

You'll need to use our Trade-in Tool to check that your phone is in good working condition and can be traded in.

Once you've passed the checks, we'll send you a returns pack. Put your phone in this pack and return it to us within 14 days - using the free, pre-paid postage enclosed in the returns pack. Make sure you get proof of postage.

You'll need to complete the Trade-in Tool using the phone that you'd like to trade in - your eligible/old phone.

If you accidentally complete the tool on your new phone, we'll send you a text to remind you that you need to complete it again on your eligible phone. Please do this within 24 hours to keep your trade-in saving.

Your phone needs to be in good working condition in order to trade it in for a guaranteed saving.

Our Trade-in Tool will check that your phone meets all these criteria:

  • It powers on to the home screen

  • It has no more than three scratches or cracks - if there are any scratches or cracks, these can be no longer than 10mm

  • The touchscreen is fully functional, e.g. responds correctly to directional swipes and selecting keyboard letters and apps

Note: Before you send your phone to us, you'll need to turn off Find My iPhone if you have an Apple iPhone or remove your Google account if you have an Android. See our device guides to find out how to do this.

To access our Trade-in Tool, open the My Vodafone app and scroll down to the Assistance menu. Then select Trade in your device.

If you'd like to return your phone to us in store, you’ll be pleased to know we've re-opened our retail stores. Find your nearest store.

Our stores are following Government advice and we've taken all the appropriate measures you'd expect to make our stores as safe as possible for customers and staff.

If you'd prefer not to return your phone to us in-store, you can post it to us using the returns pack we send you.

Yes, you can. You'll have 14 days to return your phone to us. So if you're returning your phone to us by post, you'll receive your new phone before you trade in your old one.

We recommend that you're 100% happy with your new phone and plan before returning your old phone to us.

If you're returning your old phone in store, we'll do a swap immediately. If your new phone is currently out of stock and you're waiting for it to be available, you can keep your current phone until your new one arrives.

Once you're ready to trade in, you can do so either in store or by pre-paid postage using the returns pack we sent you.

You'll have 14 days to return your phone to us, so we recommend that you're 100% happy with your new phone before you trade in your old one.

We can't return your old phone to you if you've already traded it in.

What happens to my old phone once I've traded it in?

We give your old phone a second life. We resell 97% of phones and the rest is recycled.

We'll send you a link to the Trade-in Tool by email and text, or you can access it on the My Vodafone app through the Assistance menu.

If you're still struggling to access it, make sure you're using an eligible Samsung or Apple device with the latest version of software and My Vodafone app

You'll need to re-visit our Trade-in Tool.

Once you reach the 'Enter your mobile number' stage of the Trade-in Tool, you'll need to enter your Vodafone mobile number. This should be the phone number you're using with your new phone.

We’re currently making upgrades to our Trade-In Tool – this will be live and available for customers to use again in the near future.

Your saving is applied immediately at the point of purchase.

You'll need to pass the checks in our Trade-in Tool within two days of your purchase. Once you've passed our checks and your new phone is on its way, we'll send you a return pack. Deliveries are taking a little longer than usual right now, due to the pandemic. Your return pack should be with you in around seven days. You'll need to send your phone to us in the return pack within 14 days.

If you don't pass our trade-in checks or return your phone to us within 14 days, your saving will be removed.

Your saving will be applied to your monthly bill for the duration of your 24-month Airtime Plan.

Great reasons to choose Vodafone EVO

Ultimate flexibility

Flexible upfront costs, contracts and upgrades

Phone and airtime plans with inclusive benefits

A great choice of data, plus a range of new inclusive benefits

The UK’s reliable, award-winning network

You can rely on our award-winning network to keep you connected to the things and people that matter

Award-winning loyalty with VeryMe

Weekly discounts and giveaways, plus gift selected rewards to a friend

What if my phone doesn't pass the trade-in checks?

Even if your phone doesn't pass our trade-in checks, you might be able to trade it in for cash. Visit Vodafone Trade-in to find out how much it could be worth.

Friendlier for the planet and the pocket.

Trade in and give your phone a second life. We resell 97% of phones and the rest is recycled.

Legal terms