Samsung phones and devices

If you're eligible for Lifetime Service Promise, this means you have Lifetime Warranty and Battery Refresh included at no extra cost as part of your Phone Plan.

What's Lifetime Warranty?

We'll cover your device for repairs against manufacturer faults for as long as you have a Pay monthly Airtime Plan with us. See terms and conditions

What's Battery Refresh?

If our Battery Refresh Tool shows your phone battery is struggling to keep up, we'll replace it. Simply visit us in store and we'll send it off to be replaced, free of charge. Our Battery Refresh covers you for two to three years, dependent on the length of your plan. See terms and conditions

Who's eligible for Lifetime Service Promise?

Any customer who bought a phone on Vodafone EVO from 26 July 2023 onwards is eligible for Lifetime Service Promise. This includes all refurbished phones.

The Samsung Galaxy Z Fold5 has an expandable 7.6-inch display. If you’re not looking for a foldable smartphone, then the Samsung Galaxy S23 Ultra and Samsung Galaxy S22 Ultra both have a large, high-resolution 6.8-inch screen perfect for high-definition entertainment. 

The latest generation of Samsung Galaxy S22 and S23 devices, especially the S22 Ultra and S23 Ultra, have incredible, high-definition cameras which capture a rich range of colours, detail and depth. Their features include Nightography (for picture-perfect nighttime photos and video), a wide camera automatically adjusts exposure while wider OIS keeps your shot steady and Adaptive Pixel technology uses the Wide lens in both modes to combine two results to capture details.

If you’re looking for the best camera on a folding phone, the Galaxy Z Fold4 has a new angle on video and mobile photography, with five exceptional lenses, slow motion video options and the unique hands-free freedom of Flex mode.

There are three different wattage wall chargers – 15W, 25W and 45W. A 15W charger is for standard charging – this can be used for all Samsung devices. The Super-Fast 25W charger for fast charging is for devices which are Fast Charge enabled. Check your device to see if it is Fast Charge enabled.

The 45W Samsung-approved charger can only be used for specific devices - S22 Ultra, S23+, and S23 Ultra

IP rating (Ingress Protection) is a measurement of how well your phone copes with dust and water.

Samsung Galaxy S Series and Galaxy Note Series phones are designed to be water resistant with an IP (Ingress Protection) rating of IP68 - they are water-resistant up to a maximum depth of 1.5 metres in freshwater for up to 30 minutes. 

The Samsung Galaxy Z Series phones have an IPX8 rating – this means you can unfold the phones freely, even when caught in the rain*. However, it doesn't mean that they are dust-resistant. 

Some Samsung Galaxy A Series phones such as the Samsung Galaxy A54 5G and the Samsung Galaxy A34 5G are IP67 rated for water resistance, meaning they can withstand up to 1.5 metres in freshwater for up to 30 minutes. 

Always check the manufacturer description for the IP rating for your specific device.  

IP67 - This rating is based on test conditions of submersion in up to 1 metre of freshwater for up to 30 minutes - which differs to the 1.5 metre freshwater depth testing of IP68-rated devices. Samsung advises to rinse off any water residue or dry your device if it gets wet. Samsung devices are not advised for beach or pool use and may not be water resistant if submerged in soapy water. 

IP68 and IPX8 – These devices can be submerged to a depth of 1.5 metres for up to 30 minutes. This is based on test conditions for submersion in up to 1.5 metres of freshwater for up to 30 minutes. Samsung advise IP68 and IPX8 devices are not for beach or pool use.

Samsung Galaxy’s S series phones are designed to revolutionise video and photography. They’re the ultimate combination of smart technology and stylish looks.

• Speed, power and creativity at your fingertips, paired with 5G speed and fast, responsive refresh rate

• Capture life’s moments perfectly and share them instantly with the S series’ next-generation cameras

• Stay immersed on high-definition displays that keeps everything looking brilliant and smooth, no matter what

Unleash your potential with the Z series’ folding glass displays and free-stop hinges - a revolutionary design that unlocks the freedom of hands-free.

• Redefine your productivity and open two apps at once on the same screen

• Take your photography to a new dimension with two screens for unrivalled control over the content you create

• Now with IPX8 Water Resistance¹, tough aluminium frames, and hinge tested thousands of times to ensure strength and durability

Samsung’s awesome Galaxy A series have a streamlined design and refined curves. These are smartphones designed for everyone.

• Keep doing what you love and stay connected all day with the long lasting battery

• A stylish, minimal look with quality design and expansive Infinity-O and Infinity-V displays

• Zoom in extra close with the Macro Camera and discover those tiny details you may have missed before

¹Submersion in up to 1.5m of freshwater for up to 30min (not advised for beach or pool use).

The Galaxy SmartTag is a handy little Bluetooth tracking device which can be clipped onto things you want to keep tabs on - such as a suitcase, your keys, or even your pet's collar. If your tagged item goes walkabout, you can just launch the Samsung SmartThings app and see where it is in real time. Plus, if you think your item's nearby and you can't find it, tap the 'ring' button on the SmartThings app and the SmartTag will play your ringtone. You can even track your item if the SmartTag is out of the 120m range. The Galaxy Find Network can use scanned data to find it for you privately, and it’s easy to scroll through a history of where the tag’s been to retrace it.

Plus, if you've got Samsung devices at home, the SmartTag can work as a one-touch IoT control - switch on or off connected Samsung appliances like TVs, robot vacuums and lights when you're away from home¹.

The Galaxy SmartTag is compatible with the new Galaxy S21 series, and all other Galaxy smartphones, tablets and smartwatches.

¹SmartTags have a Bluetooth range of 120m. Actual performance may vary depending on the environment where they are used.

You can transfer data from your old Samsung Galaxy device to your new Galaxy phone by using Smart Switch.

Before you begin the process, you will just need to download the Smart Switch app on both your old and new devices (where applicable), and check that your app has been updated to the latest version.

The most common way to take a screenshot on a Samsung Galaxy device is by pressing the power and volume down buttons at the same time.

However, the way to take a screenshot can be different on some Samsung devices and can also depend on which settings you have enabled.

Visit our Samsung device guides, search for "take screenshot" and select your Samsung phone model to learn how to take a specific screenshot on specific phones.

Samsung Free is a content service that gives you access to live TV, podcasts, news articles, and interactive games all in one place.

To use Samsung Free, simply swipe left on the home screen of your Samsung device, and you will see three tabs in which the content is stored - Watch, Read, and Play. You can then select the content you would like to view.

The most powerful, and highest specification Samsung tablets that are currently available, are the Samsung Galaxy Tab S8 Ultra, Samsung Galaxy Tab S8+, and Samsung Galaxy Tab S8.

Saving claims verification: see details on the relevant product page.

VAT: All pricing inclusive unless stated otherwise. For prices stated exclusive of VAT, the VAT rate payable is 20%.

Gift with Purchase: See details on product page including any additional terms.

*Annual Price Rise

Pay Monthly Plans (excluding Home Broadband): Monthly price shown and all out of bundle charges will increase each April by the Consumer Price Index rate published in January of that year + plus an additional 3.9%. If you have a Device Plan, this will not affect your monthly Device Plan payments: vodafone.co.uk/pricechanges

Home Broadband: Monthly price will increase each April by the Consumer Price Index rate of inflation published in January that year, plus an additional 3.9%. See vodafone.co.uk/pricechanges for details.

Pay Monthly

Minimum term agreement, eligibility, credit check and terms apply.

Vodafone EVO

Representative example for Device Plans:

Figures used in the above (other than the representative APR) are for illustrative purposes only.

Device Plan: means devices purchased from Vodafone under a Consumer Credit Agreement such as phones (Phone Plan), smartwatches (Watch Plan), tablets (Tablet Plan) and laptops (Laptop Plan).

Vodafone EVO:

• For Mobile: lets you select a monthly Device Plan Credit Agreement (3-36 months) with a monthly Airtime Plan. Phone Plans over 12 months require a 24-month Monthly Airtime Plan. You can pay off your Device Plan early, and if you do, you can then keep your Airtime Plan on a 30-day contract or leave. If your Airtime Plan ends for any reason, you will need to keep on paying your monthly Device Plan (either in full or monthly)

• For Smartwatches: lets you select a monthly Device Plan Credit Agreement (over 3-36 months) with a monthly Connectivity Plan. Watch Plans over 12 months require a 24 month Connectivity Plan. You can pay off your Device Plan early, and if you do, you can keep your Connectivity Plan on a 30-day contract or leave. If your Connectivity Plan ends, the Device Plan is still payable (either in full or monthly). Watch Plans require a Vodafone pay monthly airtime plan and a Connectivity Plan (via Vodafone OneNumber)

• For Laptops / Tablets: lets you select a monthly Device Plan Credit Agreement (3-48 months) with a 24 month Data Plan. You can pay off your Device Plan early, and if you do, you can then keep your Data Plan on a 30-day contract or leave. If your Data Plan ends for any reason, you will need to keep on paying your monthly Device Plan (either in full or monthly)

Upgrade from month 3: means a) buying a new Device Plan (which is a credit agreement) and an Airtime/Data/Connectivity Plan (as applicable) and b) either (i) paying off the remaining amount on your current Device Plan prior to upgrading, or (ii) paying for your current Device Plan along with your new Device Plan. Subject to credit check, eligibility and terms.

Trade-in Guarantee: Available when you trade-in an eligible device using our Trade-in Tool, and purchase a new Vodafone Pay Monthly Airtime Plan. Your Trade-in value is guaranteed for 7 days from the date of your Trade-in Quote. Device must be returned within 14 days of the start of your new Airtime Plan and meet our requirements. You can select to receive your Trade-in value via a monthly airtime saving, a credit to your Vodafone account, or a bank transfer. Please see our Trade-in Guarantee terms and conditions, which also details the eligibility criteria.

Trade-in Bonus: Available when we're running a Trade-in Bonus promotion, where you could get an additional bonus on top of the trade-in value for the phone you're trading in, when you buy a new phone. Eligibility for the bonus and the bonus value may vary depending on which phone you're trading in and which new phone you're buying. Please see our Trade-in Bonus terms and conditions, for more information.

Unlimited data: available on Unlimited Lite Plan (max download and upload speed of 2Mbps), Unlimited Plan (max download and upload speeds of 10Mbps) and Unlimited Max Plan. Speed may vary by a number of factors.

5G: You must have a 5G enabled device on the Vodafone 5G network, a Vodafone 5G plan and 5G coverage in the area that you are in. Coverage may be affected by a number of factors. Find out more about our 5G network

Buy-Back Price Guarantee: Customers who bought an eligible phone from Vodafone and trade that phone in via our Trade-in Tool (in a good working condition), whilst upgrading to a new phone and Airtime Plan within the required timeframe, will be entitled to receive a guaranteed buy-back price. Buy-back price varies depending on model variant. Terms apply

• iPhone 14 - trade in between 1 September 2023 and 31 October 2023

• Samsung Galaxy S23 - trade in between 1 February 2024 and 1 April 2024

• iPhone 15 - trade in between 1 September 2024 and 31 October 2024

The UK's Best Phone Buy-Back Price Guarantee: 'UK's Best' because we:

• i) guarantee future buy-back price

• ii) offer flexible payment options

• iii) don't charge extra

• iv) offer flexibility to trade in and upgrade from month 3; and

• v) boost the trade-in value by £50 vs major competitors.

Details and verification: vodafone.co.uk/buy-back

Roaming

Roaming: using your home data plan to roam in Zone A is included in all of our Pay Monthly plans. For roaming in other destinations, charges will apply depending on which plan you are on.

Roaming Passes: For Pay Monthly customers without European roaming included in their plan, you can purchase an 8 or 15 day European roaming pass to use your monthly UK allowance of calls, texts and data in our Zone B destinations. The 8 day pass is £10 and the 15 day pass is £15. Out of bundle charges such as picture messages, premium calls or premium texts are not covered by this charge. These passes are subject to a 25GB roam fair use policy. Passes become active when you start roaming and only one pass can be used at a time. For more information and terms, visit our roaming page

• Information on roaming with Vodafone

• List of our inclusive roaming destinations

Mobile Specific Small Print

• Lifetime Service Promise: means a) Lifetime warranty covering manufacturer's defects, provided you have an active pay monthly Airtime plan + b) Battery refresh replacing your phone's battery (for 2-3 years) if it fails one of the Battery refresh tool tests. On phones purchased directly from Vodafone.

• Lifetime Warranty: is an extended warranty covering manufacturer's defects (on phones purchased via Vodafone directly), provided you have an active pay monthly Airtime plan. Excludes damaged and tampered phones. Terms apply

• Battery Refresh: replaces your phone's battery if it fails one of the Battery Refresh Tool tests. Available for up to three years depending on your plan. On phones purchased via Vodafone directly. Excludes damaged and tampered phones. Terms apply

• UK's Only Lifetime Service Promise: Vodafone is the only network that offers both i) Lifetime Warranty which covers your phone for manufacturer defects provided you have an active pay monthly Airtime plan, and ii) Battery Refresh which offers phone battery health checks and required replacements for up to 3 years. Terms apply

Smartwatch Specific Small Print

Smartwatch: requires a) Vodafone pay monthly Airtime plan, and b) 12 or 24 month Connectivity Plan (via Vodafone OneNumber). Watch Plans over 12 months require a 24 month Connectivity Plan. Terms apply

Vodafone OneNumber Connectivity Plan ('Connectivity Plan'): uses your minutes, texts and data allowance from your Airtime Plan using Vodafone OneNumber. You must have an Airtime Plan with us in order to purchase a Connectivity Plan. Smartwatch Connectivity plans can be bought for a smartwatch you already own, or for a new smartwatch you purchase through us. Tablet Connectivity plans can only be bought for a tablet you already own.

Two-Year Warranty (formerly called Total Care Warranty) is a 24-month warranty that starts from the date your device (purchased from Vodafone), is dispatched. This covers manufacturer's defects in the materials and workmanship of the device through normal use. Excludes damaged and tampered devices. Not applicable with Laptops. Terms apply

Tablet Specific Small Print

Two-Year Warranty (formerly called Total Care Warranty) is a 24-month warranty that starts from the date your device (purchased from Vodafone), is dispatched. This covers manufacturer's defects in the materials and workmanship of the device through normal use. Excludes damaged and tampered devices. Not applicable with Laptops. Terms apply

Pay As You Go

Unlimited Bundle: An Unlimited Pay as you go Bundle lasts for 30 days. Your bundle will automatically renew every 30 days if you have enough credit. To opt out call 2345. Includes unlimited data and unlimited minutes and texts: minutes to standard mobiles and landlines (UK: 01, 02, 03) and standard texts (excluding MMS) to use in the UK and Zone A. Unlimited Bundle terms, exclusions and destinations

Pay as you go Bundles (Big Value Bundle) excluding Unlimited Bundle: Unlimited minutes to standard mobiles and landlines (UK: 01, 02, 03), standard texts and a set allowance of data (excluding Extras) to use in the UK and Zone A. Last 30 days. Automatically renews every 30 days if you have enough credit. Opt out by calling 2345. Pay as you go Bundles are also known as Big Value Bundles. For more information, please visit our Pay as you go Bundles terms and conditions page

Total Rollover: Any unused allowance from your current Pay as you go Bundle will only rollover from one bundle to the next, for use in the next 30-day period, if your Pay as you go Bundle renews automatically.

Pay as you go 1: You'll pay just £1 each day you use your phone, which gives you: Unlimited minutes, Unlimited texts, 50MB of data to use until midnight. For more information, please visit our Pay as you go 1 terms and conditions page

Roaming: Your data usage is for use in the UK and Zone A destinations only, unless you purchase one of our roaming extras. For more info and destinations beyond Zone A, visit our extras page. For terms visit our terms and conditions pages

Home Broadband

Home Broadband: For details and terms see our Home Broadband page

Insurance

These terms are available in our terms and conditions pages

• If you're a consumer go to Consumer then Insurance then Insurance terms and conditions

• If you're a sole trader go to Business then Insurance then Insurance - Current

Very Me

VeryMe Rewards: See My Vodafone app for end dates and full terms and conditions. Pay as you go customers must have topped up at least £10 credit on their account in the last 6 weeks to participate.

1. VeryMe won A Silver in the Brand Partnership Activation of the Year category and a Gold in the Loyalty Activation of the Year category at the 2020 IPM Awards. See verification on the IPM website

2. VeryMe helped Vodafone win Best Network for Loyalty and Retention at the Mobile Industry Awards 2020. See verification on the Techrader website

3. Vodafone VeryMe, TMW Unlimited and Mando-Connect won Best Use of CRM at the Loyalty Magazine Awards 2020. See verification on the IPM website

Network

Reliable, award-winning network: The UK relies on Vodafone as a network provider as it:

• i) powers critical national infrastructure and 82% of Emergency Services (see our Public Sector Portal for further information),

• ii) has coverage in 99% of UK homes,

• iii) covers 96% of the UK's landmass; and

• iv) has won numerous awards.

See full details and awards on our Network page

For full terms and conditions, visit our terms and conditions page

Finance subject to status and credit checks. 18 +. Direct debit required. Credit provided by Vodafone Limited, FCA reference Number: 712210, Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN

Buying a refurbished phone has a lower carbon footprint than buying a new one

Substantiation:

A life cycle assessment study (Pamminger, R., Glaser, S. and Wimmer, W., Modelling of different circular end-of-use scenarios for smartphones. International Journal of Life Cycle Assessment (2021) 26:470-482) found that a refurbished phone (used for an average 1.93 years) can have a 55% lower contribution to climate change (or 'GWP') compared to a new phone (used for 2.5 years) (according to the study results shown on page 479).

Based on this study, buying and using a refurbished phone can be considered to be kinder to the planet in comparison to buying and using a new phone, because it has a lower negative impact on climate change.

See a consumer-friendly report of the study [PDF: 177KB]

For the full study, see the Springer Link website

Samsung Galaxy Z Flip5 and Z Fold5

¹Typical value tested under third-party laboratory conditions. Typical value is the estimated average value considering the deviation in battery capacity among the battery samples tested under IEC 61960 standard. Actual battery life may vary depending on network environment, usage patterns and other factors. 
²Compared against Galaxy Z Flip4.
³Compared against Galaxy Z Fold4.
⁴S Pen Fold Edition sold separately
⁵Submersion in up to 1.5m of freshwater for up to 30 min (not advised for beach or pool use)

¹Typical value tested under third-party laboratory condition. Rated minimum capacity is 4,855mAh

²45W Travel Adapter sold separately

³Compared against Galaxy S22 Series

⁴Typical value tested under third-party laboratory condition. Rated minimum capacity is 3,785mAh

⁵Typical value tested under third-party laboratory condition. Rated minimum capacity is 4,565mAh

Typical battery life value based on testing under third-party lab conditions. Rated capacity is 4,860mAh.

- Submersion in up to 1.5m of freshwater for up to 30min (not advised for beach or pool use). 
- Battery life is typical value tested under third-party laboratory condition. 45W Travel Adapter sold separately. 

- Requires optimal 5G connection. 5G services are only supported in 5G network enabled locations. Actual speed may vary depending on country, carrier and user environment. 

- 4G network connection and signal required. 

- 5G network connection and signal required 

- Battery life based on Google Chrome Power Load Test. Actual battery life varies depending on environment, feature and apps used, length of charge, and other factors.

Watch6  
¹Available with participating networks, banks and merchants. (Samsung Pay).

²Samsung Galaxy smartphone or tablet with Android 10 or higher required.

³Compatible Smartphone required.

⁴Sleep coaching requires sleep data of at least 7 days, including 2 days on the weekends. Factors like vigorous exercise, the amount of oxygen in the air, your elevation, and various health conditions can all result in lower readings.


Watch6 Classic
 ¹Intended for general wellness and fitness purposes. Not intended for use in detection, diagnoses, treatment of any medical condition or disease.

Personalisation of Heart Rate Zone enabled when selecting outdoor run activity. It is required to run consistently for more than 10 minutes with speed of 4km/h or faster.

ECG and BP feature only to be used by 22 years and over. For accurate BP readings, monthly calibration required by GP or BP monitor & arm cuff. Requires a Galaxy smartphone running Android 10 or above.

²Do not measure your body composition if you are pregnant, have an implanted pacemaker or other implanted medical devices.