Get phone or tablet help from our Tech Team Experts

Whether you need help setting up your new phone or something’s just not working right, our Tech Team Experts are here to help – with friendly, practical advice personalised to your needs. 

What our Tech Team can do for you

Got a new phone?

Get help moving all your apps, photos and settings from your old phone to your new one.

Quick fixes

We can fix about 90% of software problems without having to send your device away.

App advice

There’s an app for everything. Our Tech Experts will show you apps that can make life easier for you. 

One-to-one tutorials

Personalised, one-to-one tutorials to help you get the most from your device – great for smart watches and tech. 

Book your 30-minute virtual appointment

To keep everyone safe during the COVID-19 outbreak, all Tech Team appointments will take place over the phone or by video call for now. To book, enter your postcode, choose a store, then choose Book technical help. 

Find store and book
Teach Team Expert

How-to guides – video

Master messaging and video calling. Get the hang of social media. Spot online scams. Find tips for all of this and more in our series of easy-to-follow video guides.

Watch on YouTube

How-to guides – printable PDF

Know someone who struggles with tech? These printable guides for Android and iOS devices are designed to help them learn – and to stay safe online. 

iOS guidesAndroid guides
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More help

Woman using laptop
Device guides

Need help setting something up on your phone? Tell us the make and model and we’ll show you how.

Easy-to-use phones

Easy-to-use phones

Designed for those with additional sight or hearing needs. 

TOBi Chat

FAQs

Help and support with anything and everything.