3 months of online safety, free for every Vodafone customer

Vodafone Secure Net

Internet security software keeping you and your family safe online

Vodafone Secure Net is a simple product designed to help you and your children to stay safer online while connected to our mobile network, whether you’re using a phone, tablet, laptop or PC.

In just a couple of clicks you can stop worrying about dangerous files, viruses or harmful websites. You can even use this software to keep an eye on your kid’s internet browsing – making sure they’re safe and even restricting access when they should be asleep or doing homework.

How it works

Sign up for 3 months free

All customers get a free 3-month trial, then it’s just £1 a month

Download the app

Use the app to control your settings and monitor all your devices.

Review your account

The in-app information shows you all the threats Secure Net has prevented.

How Vodafone Secure Net can help you

Security measures for your phone, peace of mind for you.

Blocks unsafe websites

With extra anti-virus protection against malware, Secure Net prevents files from infecting your data, or charging you for premium rate text messages. 

Blocks unsafe files

Anti-phishing technology prevents your devices from downloading harmful files, or falling foul of threats to your personal information, your photos or your bank and credit card details.

Notifications let you know it’s working

You’ll get a text to let you know when a threat is detected and blocked. And the icon at the top right of your browser lets you know you’re protected. 

Finds and rings your device remotely

Using the app you can locate lost or stolen devices on a map. Or ring them at maximum volume - even when your device is on silent. Keeping your devices guarded on the go. 

Our best online protection for keeping your loved ones safe online.

Keep the kids safe on the internet

Add and manage all your family’s devices in one place, blocking all inappropriate online content. Each device can be personalised to limit or give access to only the most suitable sites and content. 

Manage digital downtime

Decide when your family can use the internet, set restricted hours, and remotely control your children’s devices. Secure Net makes digital parenting easier and worry-free. 

Check your reports

See graphs of your personal and family activity, check the number of threats that have been prevented, and control your settings across all your devices with ease.


  • The Vodafone Secure Net service uses some of your data allowance to operate
  • Devices must be switched on and connected to the Vodafone mobile network
  • Browsing is only protected if the Secure Net icon appears on your browser
  • Secure Net doesn’t protect you from viruses and malware on all connections (such as encrypted HTTPS)
  • For a full list of examples where you’re not protected by Secure Net, see our terms
  • For more information on the service see our FAQs
  • If you’re using Vodafone Secure Net, you can control access to age-restricted websites through the Secure Net app (for iOS or Android), or our online portal
Vodafone Secure Net FAQ

If you want to cancel Secure Net, either at the end of your three-month trial or at any point after that, it’s easy to deactivate it in the My Vodafone app by doing the following steps:

 

1.       Go to Manage Bars & Extras and choose Buy and Manage Bars

2.       Next choose Mobile data options

3.       Expand Vodafone Secure Net and toggle the switch to off

If you don’t have the app, you can deactivate it by logging in to My Vodafone online and doing the following steps:
 

1.       Go to Services and Extras

2.       Choose Mobile data options

3.       Choose Vodafone Secure Net and toggle the switch to off
 

Additionally, you can turn off the service using the Vodafone Secure Net app, available for iOS and Android devices.

A website is blocked by Secure Net when it appears to contain harmful or malicious content. When it’s blocked, we’ll display a blocking page with more information.

 

You can change these settings on the Secure Net portal. Please note, if your number is controlled by someone else, such as a parent, then you’ll need to speak to them to gain access to these types of websites.

 

If you’re the only person controlling your number and still find that your access is blocked by Secure Net with no option to continue, please get in touch.

Vodafone Secure Net helps protect you and your family’s mobile devices when connected to our mobile network. We use a network security layer against threats from viruses or harmful files and websites, and block harmful content by redirecting you to a safe site. We also offer content filtering for children's devices and the ability to control access to website categories and additional whitelisting and blacklisting of specific sites.

 

It’s only available for Vodafone customers who connect devices to the Vodafone mobile network. It doesn’t work when connected to WiFi, including with Vodafone Home Broadband.

 

How much does Vodafone Secure Net cost?

 

A free three-month trial is automatically added to Pay monthly plans, after which it costs £1 a month – less than 4p a day – for each device it’s applied to.

 

How can I change my settings?

 

There are a few different ways to change your settings on Vodafone Secure Net.

·       You can go to our portal to change your settings, view threat reports and more

·       Launch the Secure Net app on your phone (available for iOS and Android) to change your settings

·       Launch the My Vodafone app and under Products and services choose My plan overview and scroll down to Secure Net. The Manage my settings link will take you to the portal.

 

Please note: You’ll only be able to see this if you’re an existing Secure Net customer

To activate Secure Net, go to the Secure Net portal log in and click the Activate button. You can do this using your phone browser or a desktop one (you’ll have to verify your account by entering your phone number on desktop).

 

Alternatively, you can activate through the My Vodafone App by:

  1. Go to Manage Bars & Extras and choose Buy and Manage Bars
  2. Next choose Mobile data options
  3. Expand Vodafone Secure Net and toggle the switch to on

 

You’ll then need to log into the portal or download the app to take advantage of all that Secure Net has to offer.

 

Please note: Secure Net is only available to Vodafone customers. It only works when you’re connected to our mobile network, and not when connected to WiFi, including Vodafone Home Broadband.

 

Vodafone Secure Net has a Find & Ring feature which helps you locate your device by calling it.

 

Make sure you’ve activated the Secure Net service first by visiting the Secure Net portal. Android users can also activate the feature on the Secure Net app. The Secure Net app is currently compatible with most Android devices and can be downloaded from Google Play
 

If you previously used Vodafone Protect, your information will have moved to Secure Net. Use the following steps to check your eligibility for Find & Ring, and to set it up:

•       Open the Secure Net app to log in  

•       Follow the on-screen instructions to activate Secure Net, then confirm terms and pricing (Secure Net is free for three months and then £1 a month ongoing)

•       Under the Locate device heading, you’ll see Find & Ring

•       Select Find out more

•       Select Next and then Set up now

•       Enter your email address

•       We’ll send you an email so you can confirm your email address. Once you’ve done this you’ll see that Find & Ring is now active and ready to use.

 

If you don’t receive a confirmation email, please call 191 free from your Vodafone phone and we’ll be happy to resend it to you.

 

Once set up, you can access Find & Ring from any internet browser, on any device

Secure Net protects your phone from viruses, malware and other harmful content when you connect to the internet on our mobile network.

 

Please note: Secure Net won’t work when your devices are connected to other networks or WiFi, including Vodafone Home Broadband.

 

Secure Net also can’t protect your mobile device, even while connected to our network, if you:

·       Change your Access Point Name (APN) settings

·       Use a Virtual Private Network (VPN) service

·       Use a proxy service

·       Access a site using a https secure connection

·       Use smartphone data compression services

·       Use a browser that can compress or encrypt traffic (except Nokia Xpress, Microsoft BOS, Google Chrome and the Vodafone version of Opera mini)

·       Use selected email protocols (except HTTP, POP3 and SMTP)

 

Secure Net isn’t a traditional anti-virus and can’t be used to remove viruses, malware or other content already on your device.

Blocking harmful content (When Secure Net is activated)
 

1.       The download of a harmful or unsafe file will be blocked, and a text message will be sent to alert you

2.       If you access an unsafe website, you’ll be redirected to a warning page where you can choose to continue or not

3.       If you have any Child or Shared accounts, they’ll be notified directly by text if they attempt to download an unsafe file, and be redirected to the warning page if they try to visit a harmful website or a website or app that is blocked on their account. They can’t override the warning and continue onto the page or app. They can also view their security events on their own Secure Net portal
 

Linked accounts
 

1.       If you link your family’s numbers under a single Secure Net account using the Secure Net portal, you’ll receive notifications confirming successful and broken links

2.       Broken links happen commonly with Pay as you go accounts. When there isn’t sufficient credit on the account for a period of seven days, the service will automatically stop. You can link the account again at any time from your Secure Net portal

For other incidents, go to the reporting page for the relevant person on your Secure Net portal and view information on events like blocked content visits, file download with viruses and visiting an unsafe website

Block manually:
 

1.       Visit the Secure Net portal, log in, then choose Content Control

2.       Choose which types of website you’d like to block, including Adult (over 18)/Hate/Violence and Weapons/Drugs and Crime/Alcohol and Tobacco/Dating/Social Networks
 

Please note: blocking a category will affect related apps. To allow a blocked category, manage Always Allow List or any other settings. Please report any content blocked in error or categorised incorrectly to us by emailing contentclassification@vodafone.com
 

Blocking through Profiles:
 

1.       Log in to the Secure Net portal then choose Content Control

2.       Choose Profile types from SafeSuper SafeUltra SafeCustom and None

3.       Each Profile is set up to block certain categories
 

Please note: once a profile is assigned to your child’s number, related categories will be automatically blocked. Categories can be added or deleted from the pre-set list and saved as a ‘custom’ profile.

If you want to add another number to your Secure Net, like a child’s mobile phone or a tablet:
 

1.       Go to the Secure Net portal

2.       On the settings page, choose Add a device and fill in the details for the number you’d like to add

3.       We’ll then send a text message to that device. The recipient will need to accept the terms and conditions, and let us know that their security settings will be controlled by you
 

You’ll be notified when they accept and then you can start setting up security and parental settings for that number