3 months of online safety, free for every Vodafone customer
Vodafone Secure Net
Internet security software keeping you and your family safe online.
Vodafone Secure Net is a simple product designed to help you and your children to stay safer online while connected to our mobile network, whether you’re using a phone, tablet, laptop or PC.
In just a couple of clicks you can stop worrying about dangerous files, viruses or harmful websites. You can even use this software to keep an eye on your kid’s internet browsing – making sure they’re safe and even restricting access when they should be asleep or doing homework.
How it works
Sign up for 3 months free
All customers get a free 3-month trial, then it’s just £1 a month
Review your account
The in-app information shows you all the threats Secure Net has prevented.
How Vodafone Secure Net can help you
Security measures for your phone, peace of mind for you.
Blocks unsafe websites
With extra anti-virus protection against malware, Secure Net prevents files from infecting your data, or charging you for premium rate text messages.
Blocks unsafe files
Anti-phishing technology prevents your devices from downloading harmful files, or falling foul of threats to your personal information, your photos or your bank and credit card details.
Notifications let you know it’s working
You’ll get a text to let you know when a threat is detected and blocked. And the icon at the top right of your browser lets you know you’re protected.
Scan your phone with the cleaning tool
Check your phone for any threats you may have picked up while browsing on Wi-Fi with our cleaning tool – simply tap it in the app and scan your phone at any time.
Our best online protection for keeping your loved ones safe online
Keep the kids safe on the internet
Add and manage all your family’s devices in one place, blocking all inappropriate online content. Each device can be personalised to limit or give access to only the most suitable sites and content.
Manage digital downtime
Decide when your family can use the internet, set restricted hours, and remotely control your children’s devices. Secure Net makes digital parenting easier and worry-free.
Check your reports
See graphs of your personal and family activity, check the number of threats that have been prevented, and control your settings across all your devices with ease.
The Vodafone Secure Net service uses some of your data allowance to operate
Devices must be switched on and connected to the Vodafone mobile network
Browsing is only protected if the Secure Net icon appears on your browser
Secure Net doesn't protect you from viruses and malware on all connections (such as encrypted HTTPS)
For a full list of examples where you're not protected by Secure Net, see our terms
For more information on the service see our FAQs
Quick and simple online setup
We’re the only network where you can switch to eSIM entirely online. Setting up, swapping SIMs, switching providers – it’s all done online in minutes. No waiting for a starter pack in the post or needing to visit a store.
No SIM card means plastic and postage-free, which is pain-free for the planet. So thank you for helping us to reduce emissions – you can feel good knowing you’re doing your bit for the environment.
Easy extra line
eSIM leaves space in your phone for a physical SIM card*, so you can use two numbers without needing two phones – perfect for business or roaming. And with us, you’ll even get a discount on your second line. Just make sure your phone is dual-SIM capable first. *Only relevant for dual SIM phones.
Vodafone Secure Net FAQ
If you want to cancel Secure Net, either at the end of your three-month trial or at any point after that, it’s easy to deactivate it in the My Vodafone app by doing the following steps:
Go to Manage Bars & Extras and choose Buy and Manage Bars
Next choose Mobile data options
Expand Vodafone Secure Net and toggle the switch to off
If you don’t have the app, you can deactivate it by logging in to My Vodafone online and doing the following steps:
Go to Services and Extras
Choose Mobile data options
Choose Vodafone Secure Net and toggle the switch to off
A website is blocked by Secure Net when it appears to contain harmful or malicious content. When it’s blocked, we’ll display a blocking page with more information.
You can change these settings on the Secure Net portal. Please note, if your number is controlled by someone else, such as a parent, then you’ll need to speak to them to gain access to these types of websites.
If you’re the only person controlling your number and still find that your access is blocked by Secure Net with no option to continue, please get in touch.
Vodafone Secure Net helps protect you and your family’s mobile devices when connected to our mobile network. We use a network security layer against threats from viruses or harmful files and websites, and block harmful content by redirecting you to a safe site. We also offer content filtering for children's devices and the ability to control access to website categories and additional whitelisting and blacklisting of specific sites.
To activate Secure Net, go to the Secure Net portal log in and click the Activate button. You can do this using your phone browser or a desktop one (you’ll have to verify your account by entering your phone number on desktop).
Alternatively, you can activate through the My Vodafone App by:
Go to Manage Bars & Extras and choose Buy and Manage Bars
Next choose Mobile data options
Expand Vodafone Secure Net and toggle the switch to on
You’ll then need to log into the portal or download the app to take advantage of all that Secure Net has to offer.
Please note: Secure Net is only available to Vodafone customers. It only works when you’re connected to our mobile network, and not when connected to WiFi, including Vodafone Home Broadband.
Secure Net protects your phone from viruses, malware and other harmful content when you connect to the internet on our mobile network.
Please note: Secure Net won’t work when your devices are connected to other networks or WiFi, including Vodafone Home Broadband.
Secure Net also can’t protect your mobile device, even while connected to our network, if you:
Change your Access Point Name (APN) settings
Use a Virtual Private Network (VPN) service
Use a proxy service
Access a site using a https secure connection
Use smartphone data compression services
Use a browser that can compress or encrypt traffic (except Nokia Xpress, Microsoft BOS, Google Chrome and the Vodafone version of Opera mini)
Use selected email protocols (except HTTP, POP3 and SMTP)
Secure Net isn’t a traditional anti-virus and can’t be used to remove viruses, malware or other content already on your device.
The cleaning tool allows you to scan your device for any threats that you may have picked up while browsing on Wi-Fi.
To use the cleaning tool, simply download the Secure Net app from either the App Store or the Google Play Store, open the app and tap to scan your device.
Blocking harmful content (When Secure Net is activated)
The download of a harmful or unsafe file will be blocked, and a text message will be sent to alert you
If you access an unsafe website, you’ll be redirected to a warning page where you can choose to continue or not
If you have any Child or Shared accounts, they’ll be notified directly by text if they attempt to download an unsafe file, and be redirected to the warning page if they try to visit a harmful website or a website or app that is blocked on their account. They can’t override the warning and continue onto the page or app. They can also view their security events on their own Secure Net portal
If you link your family’s numbers under a single Secure Net account using the Secure Net portal, you’ll receive notifications confirming successful and broken links
Broken links happen commonly with Pay as you go accounts. When there isn’t sufficient credit on the account for a period of seven days, the service will automatically stop. You can link the account again at any time from your Secure Net portal
For other incidents, go to the reporting page for the relevant person on your Secure Net portal and view information on events like blocked content visits, file download with viruses and visiting an unsafe website
Visit the Secure Net portal, log in, then choose Content Control
Choose which types of website you’d like to block, including Adult (over 18)/Hate/Violence and Weapons/Drugs and Crime/Alcohol and Tobacco/Dating/Social Networks
Please note: blocking a category will affect related apps. To allow a blocked category, manage Always Allow List or any other settings. Please report any content blocked in error or categorised incorrectly to us by emailing firstname.lastname@example.org
Blocking through Profiles:
Log in to the Secure Net portal then choose Content Control
Choose Profile types from Safe, Super Safe, Ultra Safe, Custom and None
Each Profile is set up to block certain categories
Please note: once a profile is assigned to your child’s number, related categories will be automatically blocked. Categories can be added or deleted from the pre-set list and saved as a ‘custom’ profile.
If you want to add another number to your Secure Net, like a child’s mobile phone or a tablet:
Go to the Secure Net portal
On the settings page, choose Add a device and fill in the details for the number you’d like to add
We’ll then send a text message to that device. The recipient will need to accept the terms and conditions, and let us know that their security settings will be controlled by you
You’ll be notified when they accept and then you can start setting up security and parental settings for that number.
Private Relay is a privacy feature that comes together with the Apple iCloud+ subscription service. Private Relay can be turned on/off per internet network including mobile (e.g. 4G mobile internet) or wi-fi (i.e. fixed line internet connection) networks.
Secure Net is not able to protect you on your Vodafone mobile internet network, if the Private Relay is active on this network. You can adjust the Private Relay settings and deactivate it on your Vodafone mobile internet network, where you have the Secure Net subscription on, to enable Secure Net to work properly and keep protecting you on this network.
These settings can be changed on your iOS devices in the Settings > Mobile Data > Mobile Data Options section.
When using Secure Net iOS app, and if the Private Relay is active on your Vodafone mobile internet network, you will see a notification on the Secure Net dashboard in the app.
The notification will disappear once you’ve adjusted the settings on your iOS device, as specified above.