Protecting you

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Reporting suspected fraud and staying safe

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Reporting suspected fraud

If you believe that a fraudster may have gained access to your Vodafone account, please contact us immediately.


Wangiri Fraud

If you're getting frequent missed calls from international numbers you don't recognise, it could be Wangiri fraud.


Find out everything you need to know about Phishing scams and protecting yourself.


Mobile Security

Keep information on your phone secure. Protect your email, mobile banking and social media.


Protecting your identity

Find out the steps you can take to keep your identity safe.

Debit card

Payment card security

We’re committed to protecting your debit or credit card details so you can be confident when buying from us.

Security lock

Blocked number ranges

If you believe a number has been blocked in error, please call Customer Services on 191 for free.


Nuisance calls and texts

Nuisance calls and texts can cause significant disruption and frustration.


Sending proof of your identity documents

Fill out our Fraud ID Verification form and our dedicated staff will get back to you.