Protecting you

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Reporting suspected fraud and staying safe

Reporting suspected fraud

If you believe that a fraudster may have gained access to your Vodafone account, please contact us immediately.

Nuisance or suspicious calls and texts

Find out what you can do about nuisance or suspicious calls and texts.

Wangiri fraud

If you're getting frequent missed calls from international numbers you don't recognise, it could be Wangiri fraud.

Phishing

Find out everything you need to know about Phishing scams and protecting yourself.

Mobile security

Keep information on your phone secure. Protect your email, mobile banking and social media.

Payment card security

We’re committed to protecting your debit or credit card details so you can be confident when buying from us.

Protecting your identity

Find out the steps you can take to keep your identity safe.

Blocked number ranges

If you believe a number has been blocked in error, please call Customer Services on 191 for free.

Sending proof of your identity documents

Fill out our Fraud ID Verification form and our dedicated staff will get back to you.