Tell us straight away. If you're on Pay monthly, call 03333 040191. Pay as you go users should call 03333 048069 (standard call rates apply). Or you can call 191 free from another Vodafone mobile. We can blacklist and deactivate it remotely.
Change any passwords for online accounts you access through your phone as soon as possible
Changed your applications or operating system?
Never allow applications or files to be installed from unknown sources – like Android apps outside of Android Market™
Update your operating system when a new version is released
Don’t tamper with your phone
This increases the risk of infecting the phone with a virus or malware and invalidates the manufacturer’s warranty
Don't be tempted to 'jail break' your phone. This often leads to malfunctions or corrupted software, and will void your warranty
Be careful if you choose to sell your phone
If you sell your phone or give it away, make sure you complete a factory reset. This will clean your phone of any content associated to you – you'll find this option in your phone's settings menu
What about voicemail security?
It's really important that you set up a PIN for your voicemail inbox – so only you can access it – and never share it with anyone.
You can keep your voicemail secure by choosing one of two security levels:
Standard security – you’ll need to enter your PIN only if you’re not calling from your Vodafone mobile, or if you’re calling from abroad. This is the default setting when you first get your mobile.
High security – you’ll need to enter your PIN every time you call your voicemail to listen to your messages, even from your Vodafone mobile.