Return your item with no fuss

Return an item

If you have a business account with us, please get in touch with your account manager.

For all other customers:

  • If you change your mind, you have 14 days from the day you receive it

  • If the item is faulty, you have 30 days from the day you receive it

What can’t I return?

  • Digital items and software such as music and games that have been used or downloaded

  • Items or services ordered from another company (for example, Carphone Warehouse) - please take these back to where you bought them

  • Services or products that are paid for with Charge to Bill – talk to the supplier to cancel these