Return your item with no fuss
Return an item
If you have a business account with us, please get in touch with your account manager.
For all other customers:
If you change your mind, you have 14 days from the day you receive it
If the item is faulty, you have 30 days from the day you receive it
What can’t I return?
Digital items and software such as music and games that have been used or downloaded
Items or services ordered from another company (for example, Carphone Warehouse) - please take these back to where you bought them
Services or products that are paid for with Charge to Bill – talk to the supplier to cancel these