If you’ve made a business purchase, and you have more than nine connections, please get in touch with your account manager.
For all other customers:
You have 14 days to return an item if you change your mind.
Please bring any returns into your local store
You can also make a return by getting in touch through our webchat or by calling us on 191 (free from Vodafone devices), or 03333 040 191 from any other UK landline or mobile.
I need to return a Vodafone Smart Device
Broadband router return - If you have a Home Broadband router that needs returning to us, please get in touch by calling 08080 034 515, free from all UK landlines and mobiles or 191 from a Vodafone mobile.
Accessory return - If you have purchased your product from the store, by calling our call centres or using our webchat then please bring the returns into your local store. You can also make a return by getting in touch through our webchat or calling us on 191 (free from Vodafone devices), or 03333 040 191 from any other UK landline or mobile.
If you have purchased the product from our official accessories partner’s website www.getgofone.co.uk then please use the web form on their website to return the accessories.
We will accept the return as long as your accessory is unused, in its original state, and in the original retail packaging. Any goods returned opened, damaged or tampered with – or not in the original retail packaging – might mean you have to pay a fee.
You can also cancel your service by printing and returning the cancellation form