Return your item with no fuss

Return an item

If you have a business account with us, please get in touch with your account manager.

For all other customers:

If you change your mind, you have 14 days from the day you receive it
If the item is faulty, you have 30 days from the day you receive it

What can’t I return?

Digital items and software such as music and games that have been used or downloaded
Items or services ordered from another company (for example, Carphone Warehouse) - please take these back to where you bought them
Services or products that are paid for with Charge to Bill – talk to the supplier to cancel these

How to return an item

You have 14 days to return an item if you change your mind.

Please bring any returns into your local store, or chat to us online.

You can also call us on 191 free from Vodafone devices, or 03333 040 191 from any other UK landline or mobile.

Vodafone Smart device – find out how to return your Vodafone Smart SIM connected device

Broadband router – call us on 191 free from Vodafone devices, or 08080 034 515, from any other UK landline or mobile.

Accessories from get go fone – contact get go fone directly

What condition does my device need to be in?

Your item must still be ‘as new’, which means it’s in a good enough condition to resell it
Accessories must be unused and in their original packaging
Turn off any security features you’ve set up, such as ‘Find my iPhone/iPad’ or ‘Google Device Protection’
If you’ve set up an eSIM, remove the profile from the device

How much will it cost?

You might need to cover the cost of return postage – we’ll let you know when you contact us
You’ll need to pay any Pay monthly plan charges, and we don’t refund out-of-plan charges – so keep an eye on your spending if you’re thinking of returning the device

What happens next?

We’ll let you know your options and send you a returns pack
Return your product in its original packaging, complete with all its original accessories and any free or discounted products you received with it
Please pack carefully – if the item is damaged we might need to reduce your refund or make a charge
We aim to refund you within 14 days of receiving the item

You can also cancel your service by printing and returning the cancellation form

If there is any difference between this page and our returns policy, then please follow our returns policy

How to return a faulty item

You have 30 days to return your item and get a refund or exchange if an item has a manufacturing fault.

Please bring any returns into your local store, or chat to us online.

You can also call us on 191 free from Vodafone devices, or 03333 040 191 from any other UK landline or mobile.

Vodafone Smart device – find out how to return your Vodafone Smart SIM connected device

Broadband router – call us on 191 free from Vodafone devices, or 08080 034 515 from any other UK landline or mobile.

Accessories from get go fone – contact get go fone directly

Within 30 days of receiving it

If your device develops a fault in the first 30 days, we’ll exchange it for a new one or give you a full refund.

We’ll let you know your options and send you a returns pack.

More than 30 days after receiving it

If it’s been more than 30 days since we delivered your device, you can’t return or cancel it.

If it’s faulty, we can repair it – we’ll need to check and test the product for you. If it’s covered by the manufacturer’s warranty, there won’t be a charge.

Accessories – we’ll replace them if we can’t fix the fault and it’s covered by the manufacturer’s warranty.

Damaged items – damage is not covered by the manufacturer’s warranty. We’ll let you know how much it will cost to repair. Find out how we charge for fixing damaged items