Switch to Vodafone Broadband
Easily switch to reliable full fibre with One Touch Switch
How to switch broadband
Choose your plan
No need to let your current provider know you're switching. We'll contact them for you and manage the transfer.
Pick your installation date
Your equipment will arrive three days before your confirmed installation date.
Ready to go
On installation day, your switch will be complete. Any issues and you may get compensation.
Claim up to £300 when you switch to Vodafone
If you switch your 24-month plan to us, but have leaving fees from your old provider, you can apply for up to £300 switching credit. You can claim credit to cover exit fees if you switch:
fibre broadband
broadband and TV
The switching credit will be given to you as Vodafone account credit to cover future bills.
What you need to make the switch
How long does it take to switch?
Switching to Vodafone broadband can vary depending on the plan you take out with us and the contract you have with your old provider. Once you’ve chosen your Vodafone plan, we’ll be in touch with your old provider and will let you know the exact date you’ll be able to switch.
Frequently asked questions
14 to 30 days after your broadband has been activated, we’ll email you an online form with details on how to claim your switching credit. From this date, you'll have 90 days to fill out the online form.
For more information, please see our terms and conditions
Once you’ve applied using our online form, it can take up to 30 days to receive your credit - although it is usually faster.
You can get up to £300 switching credit.
The switching credit will be given to you as an account credit and this amount is VAT-inclusive.
Switching broadband providers doesn't cost anything. However, you may be charged by your previous broadband provider if your contract hasn't come to an end. It's best to check your current contract length if you're looking to switch. Contract lengths are usually 12, 18, or 24 months long.
We offer a range of broadband plans for what you need. Depending on where you live, you'll be able to choose from full fibre, part-fibre or 5G broadband plans. Enjoy great broadband with no set-up fees.
Want ultra-reliable, ultra-fast full fibre broadband? Pro 4 Broadband is built for full fibre, offering speeds of up to 8Gbps – that’s up to 200x faster than our standard broadband. Pro 4 comes with our Super WiFi 7 Booster, and 4G Broadband Back-up in case your internet ever goes down.
You shouldn't lose internet during the switch - usually, the internet from your current provider will only be switched off when we install your new connection.
If you're concerned, please check with your current supplier.
In the unlikely event that we’re late activating your broadband service, you'll be automatically compensated until you're back online.
Switching your broadband takes the same length of time as taking out a new contract. On your installation date, the switching process will be complete.
It depends on the broadband service you choose.
If you switch to one of our Full Fibre broadband plans, you may be able to keep your existing landline number during the switching process, subject to availability.
If you choose 5G Broadband, a landline service is not included, so you won't be able to transfer or keep your existing landline number as part of your switch.
When you switch broadband, we’ll send a request to your current provider and handle the changeover for you. Your previous contract should come to an end on the day your broadband is activated or installed. Your old provider should also contact you to confirm that your contract is coming to an end.
Legal terms
Broadband - General
Annual Price Increase: Each year, on 1 April, the monthly plan increases by £3.50. Out of bundle charges will increase each April by Consumer Price Index rate published in January that year +3.9%. On a 24-month contract. Subject to credit check, acceptance and availability. Installation fee may apply. Please note – your monthly price will increase after 24 months, when your in-contract discount expires. See our price guide for more details.
Reliable full fibre broadband for less: Vodafone full fibre for less is cheaper on average vs major providers, as of 11 March 2026. See verification
*2.2 Gbps speed is achieved by a wired connection.
24-month minimum term contract. Subject to credit check, acceptance and availability. Installation fee may apply. Please note - your monthly price will increase after 24 months, when your in-contract discount expires, see our price guide for more details.
Line rental: Line rental is not required with our Broadband and Home Phone services.
Vodafone Essentials Broadband Offer: Vodafone Fibre 2 Essentials plan. 12-month contract. Subject to credit check, eligibility checks, acceptance and availability. Full terms apply, see Vodafone Essentials Broadband Offer terms
Payment: Payment is by Direct Debit. Please note that VAT is included in the advertised prices and charges where required and is applied at the UK standard rate in force unless otherwise stated.
Vodafone Together: Monthly discounts on eligible new additional plans bought from Vodafone. Discount varies by plan. Not available with other offers. Annual price rises are not discounted. Minimum term, credit check, eligibility and terms apply
Switcher offer: Switch broadband and get up to £300 credit when you pay an early termination fee. New customers on eligible plans, purchased directly from Vodafone only. Credit, acceptance, and availability checks. Terms and conditions apply
Privacy policy: Please see our privacy policy for information on how we collect, use, share and protect your personal information.
Vodafone Wi-Fi Hub: We’ll provide a Vodafone Wi-Fi Hub to any new customers who take out a Vodafone Broadband and Home Phone bundle as part of your service (subject to successful Vodafone Broadband and Home Phone services availability and credit checks).
Downloading third party content: A copyright owner's permission may be required for downloading protected content. Downloading protected content without the copyright owner's consent may constitute a criminal offence. Please see the Vodafone Broadband Acceptable Use Policy for more details.
Parental controls: Parental controls are currently available to all Vodafone Broadband and Home Phone customers. Parental Controls will be automatically set to off as default.
McAfee Total Protection: Offer subject to availability and McAfee’s terms and conditions. McAfee’s protection for up to 10 devices. Offer of 12 months subscription which will be automatically renewed 30-days before its expiration date, at the renewal term subscription price in effect at the time of renewal billed to the payment card we have on file. Pricing is subject to change. See mcafee.com/en-us/consumer-support/policy/legal.html#webtos for more details.
Vodafone Pro Broadband
Vodafone Broadband Backup: Your broadband back-up dongle is intended to give you a connection to our 4G network, when there is a total loss of service on your fixed line broadband. You will receive 100GB of data with your 4G dongle. If you run out of data, please contact our WiFi Xperts, who may add extra data as needed at no additional cost. In order to use the 4G dongle as intended, you should ensure it is plugged into your Vodafone Pro Broadband router. The 4G dongle is not a direct replacement for your fixed line broadband. As the 4G dongle connects to our mobile network, the service, speed and consistency of your connection may vary due to a number of factors, including location, coverage and demand. You must only use your dongle when you have a fault with your fixed line broadband and you must not roam with your dongle. Your use of the dongle is subject to our Vodafone Fibre Broadband/ Vodafone Fibre to the Home Broadband (as applicable) terms and conditions and the applicable terms and conditions relating to our mobile broadband products, each of which can be found at: Broadband terms and conditions
Vodafone Super WiFi: One WiFi Booster is supplied as standard with your Vodafone router. Up to three WiFi Boosters can be provided at no additional cost if you do not receive WiFi signal and throughput speeds of at least 10 Mbps in each room of your home. Right to leave with no early termination fee if you do not get WiFi signal and throughput speeds of at least 10 Mbps in each room of your home, after installing all three WiFi Boosters and contacting us to try to resolve. To exercise right to leave, you must notify us within 30 days of receipt of your third WiFi Booster. Full terms: Broadband terms and conditions
Vodafone Broadband Xperts: Our Broadband Xperts, Vodafone’s dedicated home broadband service team, are available over the phone 8am to 8pm Monday to Sunday (and public holidays) to assist with any technical problems you have with your broadband. The Broadband Xperts will try to resolve any technical issues you have with your broadband but they may not be able to do so in all cases. Our Broadband Xperts will not visit you at your home and will only try to resolve issues remotely, but they can arrange for an engineer to visit your home if needed. Please call 0333 304 0191 to request technical assistance from the Broadband Xperts. For any other queries, please contact us by phone 0808 040 8408 or contact us online
WiFi 7: To benefit from WiFi 7 you must have WiFi 7 capable device.
Secure Net Home: Secure Net Home is available at no additional cost to new and existing Pro Broadband customers only. Secure Net Home can be activated and deactivated in the My Vodafone app (for Android 9 and iOS 14 or later) or the Secure Net portal. For full terms and conditions, visit: Secure Net Home Terms and Conditions and Secure Net Home Privacy Policy
Home Phone
Call costs and subscription features: Details of our call costs (including a complete list of all our premium rate and international call costs and charges) are set out in our Vodafone Broadband and Home Phone Price Plan. The costs of any features or feature bundles which include a monthly subscription charge are also included in this Price Plan. Please note that any features or feature bundles must be retained for a minimum of 30 days.
Evening and weekend calls: You may purchase extra call bundles allowing calls to certain numbers at particular times of the day. This is how we define these times:
'Daytime' is 7am to 7pm, Monday to Friday
'Evening' is 7pm to 7am, Monday to Friday
'Weekend' is all day Saturday and Sunday (midnight Friday to midnight Sunday). Please note that bank holidays are treated as normal weekends.
Anytime calls: Can be made during daytime, evening and weekend periods. Max call duration is 60 minutes - standard call charges will apply after 60 minutes.
Number Transfer: Our ability to transfer your number is subject to availability.
Promotions and Offers
Offers, promotions and discounts: Our offers and promotions are available to new Vodafone Broadband and Home Phone customers only.
Most Popular Broadband Provider: as awarded by Uswitch in February 2026. See more information about the awards
Best Value for Money Broadband Provider: as awarded by Uswitch in February 2026. See more information about the awards
Fast broadband in more places than any other UK provider: means by combining Vodafone full fibre and Vodafone 5G Broadband, Vodafone can deliver fast broadband speeds to more than 26 million homes and premises across the UK.
Vodafone Full Fibre available in more homes than anyone else/Vodafone is the UK's largest full fibre provider: As independently verified by thinkbroadband.com. Results based on availability of CityFibre, Openreach, OFNL, Virgin Media, and Community Fibre as of 1 August 2026:
Broadband provider (consumer sales) | Number of premises Full Fibre (FTTP or FTTH) is available at |
|---|---|
Vodafone | 25,090,629 |
Sky | 24,843,826 |
Zen Internet | 24,767,620 |
TalkTalk | 24,645,078 |
BT | 23,166,589 |
Virgin Media | 19,274,586 |
Full Fibre is the UK’s most reliable broadband technology: Ofcom's Broadband Terminology Research, published March 2023
UK’s fastest WiFi technology: vs major providers offering comparable plans (WiFi router and boosters). Speeds may vary by various factors. Credit checks apply. See verification
*Annual price increase of £3.50 and out of bundle charges increase by CPI +3.9% each April.
WiFi Speeds may vary significantly by location and are dependent on equipment meeting minimum specifications, being fully functional and working at full speed. Wireless equipment range can vary according to the layout of your home. Other factors can also impact internet speeds, including; the number of people using the internet, level of use of the internet and other environmental and technological influences.
Up to 60x faster: than the average download speed of our standard broadband: Fibre 1 (35Mbps) vs. Pro 3 Full Fibre 2.2Gbps (2200Mbps).
Average speed claim: 73% of customers on Fibre 1 receive download speeds above 35 Mbps and 61% of customers on Fibre 2 receive download speeds above 63 Mbps. For all other plans, we estimate a majority of customers will receive the relevant download speeds specified above. We base our average speeds on sync speed (the speed of your line from the street cabinet or telephone exchange to your router). Speeds may vary significantly by location and are dependent on all equipment meeting minimum specifications, being fully functional and working at full speed. The range of wireless equipment can vary according to the layout of your home. Other factors can also impact internet speeds, such as distance of your home from the network exchange, the number of people using the internet, the level of use of the internet and other environmental and technological influences.
**900Mbps average download speeds when using a wired connection.
Average time to change broadband provider: According to Ofcom’s Communications Report 2019, it took on average 11 days for a consumer to switch broadband provider.
Vodafone's monthly price increases each 1 April by £3.50. Other broadband providers may apply an annual price increase each year. See availability terms and verification.
Reliable full fibre broadband for less: Vodafone full fibre is cheaper on average vs major providers, as of 27 August 2026. See verification
Recommended Best Overall Broadband Provider by The Telegraph Readers as of January 2025: See verification
Best Social Tariff: as awarded by Broadband Genie in June 2025. See more information about the awards
Best Value for Money: as awarded by Broadband Genie in June 2025. See more information about the awards
Save up to £216: Over your 24-month minimum term when switching from TalkTalk broadband to Full Fibre 900. Saving consists of a £2 a month promotional discount applied using voucher code TALKTALK48 (£48 total) and a £7 a month price difference compared to the equivalent TalkTalk package (£168 total).
Promotional discount applies during the 24-month minimum term only. Comparison based on publicly advertised prices as at 5 October 2026. Offer ends 25 November 2026. Subject to credit check, acceptance and availability.
Vodafone is the only major UK broadband provider offering smart router technology that notifies customers when household members connect to or disconnect from it: as verified by publicly sourced data for EE, BT, Virgin Media O2 and Sky (see the Who’s Home Substantiation (PDF)).
Vodafone UK is the nation's most valuable brand, verified by Kantar BrandZ Most Valuable UK Brands Report 2024, and supporting the nation since 1984 through to 2025's major summer events and beyond. See full verification of the substantiation
Available via the My Vodafone app. Messaging service only, some exclusions apply. See more details
The Secure Net trial is available to new Secure Net Home customers only. When the trial has finished, the Secure Net service will continue to run ("Auto-Renew") until it is cancelled by the customer. You can cancel your Secure Net subscription at any time. To cancel, use the My Vodafone app or log in to My Vodafone
For full terms and conditions, visit our Secure Net Home terms and conditions