Question 1

How can I find out when can I upgrade on Vodafone?

Accepted Answer

Your upgrade date depends on the type of plan you have, and how long you’ve been with us. Log in to your account to find out when you’re eligible to upgrade and what your options are. You can also view this information in the My Vodafone app.

Question 2

How can I upgrade my phone or watch?

Accepted Answer

Firstly, you’ll need to check if you’re eligible. You can do that by logging in to your account or checking the My Vodafone app. The quickest ways to upgrade are online or by starting a Live chat, but you can also do so in store or over the phone. Online: Log in to your account and take a look at your upgrade options. Chat: Start a live chat with one of our team. To do this, go to our Support site, type 'upgrade' in the bar that says 'Ask us a question', and then in the drop-down message use the 'Chat to us online' button. Call: Give us a call free on 191 from your Vodafone mobile. In store: Use our store locator to find your nearest Vodafone branch.

Question 3

How do I build my Vodafone EVO contract?

Accepted Answer

All our Pay monthly phones, smartwatches, laptops, iPads, and tablets are available on Vodafone EVO. The cost of your device will be covered by your Device Plan (also known as your Phone Plan, Watch Plan, Tablet Plan, or Laptop Plan, depending on your device). Depending on the device you choose, you’ll then need to pair it with either an Airtime Plan, Connectivity Plan, or Data Plan (as applicable). The cost of both plans together will make up your total monthly cost.

Question 4

Can I pay for my device in one go?

Accepted Answer

If you would like to pay for the full cost of your device upfront, visit us in store for more information and full terms and conditions.

Question 5

How long is a Vodafone EVO contract?

Accepted Answer

With Vodafone EVO, you can choose the length of your Device Plan. You can spread the cost of phones and smartwatches from 3 to 36 months, while laptops and tablets are between 3 to 48 months. Airtime Plans (Xtra Plans) are available on either a 12-month or 24-month plan. If you choose a Phone Plan of 13 months or more, it will be paired with a 24-month Airtime Plan. If you choose a Phone Plan of 12 months or less, you can choose whether to pair it with a 12-month or a 24-month Airtime Plan. Data Plans (for laptops and tablets) are all on 24-month plans, while Connectivity Plans (for smartwatches) are all on 30-day rolling contracts.

Question 6

What happens if my airtime plan has finished but I still have time remaining on my loan?

Accepted Answer

You can make a payment at any time. If you pay off your Airtime Plan to schedule, it will simply be closed, and no more payments will be needed. If you still have an active Device plan, this plan will continue. If you have insurance on your device, this will also continue until you cancel your Airtime or Data Plan. Want to cancel your insurance?

Question 7

How does Vodafone Trade-in Work?

Accepted Answer

STEP 1: Choose to trade in You can trade in while upgrading to your new phone. Select to upgrade in the My Vodafone app or in your My Vodafone account online, and choose to trade in before you upgrade. STEP 2: Use our Trade-in Tool Pass some simple checks using our Trade-in Tool on the My Vodafone app, and we'll instantly give you a guaranteed value for your old phone. STEP 3: Choose how to receive your value Bank transfer, money off your monthly plan, or Vodafone account credit. The choice is yours. STEP 4: Send us your old phone Complete your upgrade with your trade-in value applied, then return your phone to us either in-store or in the post.

Question 8

Can I upgrade early?

Accepted Answer

This depends on the type of plan you have:

Vodafone EVO plans

With our Vodafone EVO plans you will be able to upgrade your Phone Plan or Watch Plan from month three of your current Airtime Plan or Connectivity plan.

Flexi-upgrades

You can upgrade after six months with a Flexi-upgrade if:

For phones: You joined or upgraded on, or after, 12 April 2017 to one of our Essentials, Red Extra or Red Entertainment plans

For watches: You're on a combined 24-month Watch and Connectivity plan

Flexi-upgrades don't apply to Xtra Plans/Vodafone EVO plans.

Flexible upgrades

If you have a SIM only plan, such as a Red plan or an Airtime Xtra Plan which was bought without a Phone Plan, you can upgrade as soon as three months from the start of your plan onto a new Pay monthly Airtime Xtra Plan and Phone Plan. Find out if you're eligible to do so in your account or in the My Vodafone app

If you're a Business customer and you have an Account Manager or Prime Contact, you should discuss your upgrade options with them.

Question 9

How do I contact Vodafone for an upgrade?

Accepted Answer

There are a few ways to upgrade:

Online: This is the quickest way. Log in to your account and take a look at your upgrade options.

Chat: Start a live chat with one of our team. To do this, go to our Support site, type 'upgrade' in the bar that says 'Ask us a question', and then in the drop-down message use the 'Chat to us online' button

Call: Give us a call free on 191 from your Vodafone mobile

In store: Use our store locator to find your nearest Vodafone branch

Question 10

I’m upgrading my phone. What do I need to know?

Accepted Answer

Check if you need to swap your SIM

If your existing SIM fits your new device, you can keep using it. You can dispose of the inactive replacement SIM we sent you with your upgrade

If, however, your current SIM is the wrong size for your new device, you may need to snap out a smaller SIM from your multi-SIM

If your current SIM doesn't fit your device, use the new SIM we sent you with your upgrade, and activate it using this video guide on how to complete a SIM swap

If you need a new SIM and we haven't sent you one yet, we're sorry please visit yournearest Vodafone store or contact us to get a replacement SIM

Transfer your content

Please note if you're changing SIM because you're getting a new phone, you'll have to transfer any content from your old phone to your new one.

Billing and discounts

If you receive a discount because your employer is part of the Vodafone Advantage scheme, then you'll need to reapply for your discount

You can get more information about your first bill after upgrading

Question 11

Have any other questions?

Accepted Answer

If you would like to pay for the full cost of your device upfront, visit us in store for more information and full terms and conditions.

Question 12

Legal Terms

Accepted Answer

Please see our Support Centre for all the questions and answers on upgrades.

Legal terms

CPI: Plan price will increase each April by the Consumer Price Index rate of inflation published in January that year, plus an additional 3.9%. Find out more on price changes

Vodafone EVO: lets you select a Monthly Device Plan Credit Agreement (3-36 months) with a monthly Airtime Plan. The device price will be the same whatever you choose. Device Plans over 12 months require a 24 month Monthly Airtime Plan. You can pay off your Device Plan early, and if you do, you can then keep your Airtime Plan on a 30-day contract or leave. If your Airtime Plan ends for any reason, you will need to keep on paying your monthly Device Plan (either in full or monthly). See full terms and conditions

Unlimited data: available on Unlimited Lite Plan (max download/upload speed of 2Mbps), Unlimited Plan (max download/upload speeds of 10Mbps) Unlimited Max Plan. Speed and coverage may vary by a number of factors. See full terms and conditions

Unlimited minutes texts: minutes to standard mobiles landlines (UK: 01, 02, 03) standard texts (excluding MMS) in the UK our inclusive roaming destination. A 1-minute minimum call charge applies. See full terms and conditions

Entertainment: Available on plans with Entertainment for the duration of your contract. Compatible device with internet connection required. Content may vary. Entertainment will automatically renew for a charge unless cancelled. See Entertainment products

Vodafone Together discount: customer can get i) a monthly discount on Home Broadband plan and ii) 30% off eligible mobile airtime plans, for the duration of their contracts. Discounts can't be used in conjunction with any other discounts. See full terms, eligibility and details

To experience 5G: You must have a 5G enabled device on the Vodafone 5G network, a Vodafone 5G plan and 5G coverage in the area that you are in. Coverage may be affected by a number of factors. See more on 5G

See full terms and conditions and charges guide

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