Got questions?

Your upgrade date depends on the type of plan you have, and how long you’ve been with us.

You can view your upgrade eligibility date in the My Vodafone app or in My Vodafone online:

• In the app: Choose My products and services in the menu followed by Upgrade or change plan
• In My Vodafone: Choose Upgrade or change plan in the menu after logging in

Flexi-upgrades

If you joined or upgraded on or after 12 April 2017 to one of our Essentials, Red Extra or Red Entertainment plans, you can upgrade after six months with a Flexi-upgrade 

Flexible upgrades

If you’ve had a 12-month SIM only plan for at least three months, you’ll qualify for a flexible upgrade to a Pay monthly phone plan. You can find out if you're eligible in your account or in the app.

If you’re a Business customer and you have an account manager or Prime Contact, you should discuss your upgrade options with them.

 

Check if you need to swap your SIM

• If your existing SIM fits your new device, you can keep using it. You can dispose of the inactive replacement SIM we sent you with your upgrade
• If, however, your current SIM is the wrong size for your new device, you may need to snap out a smaller SIM from your multi-SIM
• If your current SIM doesn’t fit your device, use the new SIM we sent you with your upgrade, and activate it using this video guide on how to complete a SIM swap
• If you need a new SIM and we haven’t sent you one yet, we’re sorry – please visit your nearest Vodafone store or contact us to get a replacement SIM

Transfer your content

Please note – if you’re changing SIM because you’re getting a new phone, you’ll have to transfer any content from your old phone to your new one.

Billing and discounts

• If you receive a discount because your employer is part of the Vodafone Advantage scheme, then you’ll need to reapply for your discount
• You can get more information about your first bill after upgrading

 

 

Please see our Support section for all the questions and answers on upgrades.