Pay monthly terms and conditions

See all airtime agreements

Before August 2023, the charges guide was combined with the airtime agreement. To find older charges guides, see all airtime agreements

Standard plans

• From 26 February 2025 (PDF)

• 4 September 2024 to 25 February 2025 (PDF)

• 5 April to 3 September 2024 (PDF)

• 21 February to 4 April 2024 (PDF)

• 9 August 2023 to 20 February 2024 (PDF)

Basics plans

• Basics - From 26 February 2025 (PDF)

• Basics - 5 April 2024 to 25 February 2025 (PDF)

• Basics - 21 February to 4 April 2024 (PDF)

• Basics - 9 August 2023 to 20 February 2024 (PDF)

Mobile Broadband plans

• Mobile Broadband - from 26 February 2025 (PDF)

• Mobile Broadband - 21 February 2024 to 25 February 2025 (PDF)

• Mobile Broadband - August 2023 to 20 February 2024 (PDF)

• Device financing - definitions of words we use

Consumer credit loan agreements

• Loan agreement - from July 2023 (PDF)

• Loan agreement - from March 2022 (PDF)

• Loan agreement - from June 2021 (PDF)

Key information summaries

• Summary - from March 2022 (PDF)

• Summary - from June 2021 (PDF)

Pre-contract credit information

• Credit information - from March 2022 (PDF)

• Credit information - from June 2021 (PDF)
  

Entertainment

• From 10 December 2025 (PDF)

• From 1 October 2025 (PDF)

• 28 August to 30 September 2025 (PDF)

• 1 May to 27 August 2025 (PDF)

• 1 April to 30 April 2025 (PDF)

• 19 March to 31 March 2025 (PDF)

• 4 December 2024 to 18 March 2025

• November 2023 to May 2024

• January to November 2023

• 8 December 2020 to January 2023

• Before 8 December 2020 (PDF)

Hatch Premium

• Hatch Premium

• Battery refresh - from 31 July 2023 (PDF)

• Lifetime warranty - from 26 July 2023 (PDF)

• Two-year warranty - from 26 July 2023 (PDF)

Trade-in Bonus

• Trade-in Bonus - from 25 May 2023 (PDF)

Trade-in Guarantee

• Trade-in Guarantee - from 26 August 2025 (PDF)

• Trade-in Guarantee - 14 May to 25 August 2025 (PDF)

• Trade-in Guarantee - 21 July 2022 to 13 May 2025 (PDF)

• Trade-In Guarantee - February 2022 to April 2022 (PDF)

• Trade-In Guarantee - 20 August 2021 to 8 February 2022 (PDF)

• Trade-In Guarantee - June 2021 (PDF)

Xchange

• Xchange - from 20 February 2025 (PDF)

• Xchange - from 9 September 2024 to 19 February 2025 (PDF)

• Xchange list of devices - from 9 September 2025 (PDF)

Airtime only upgrades

• Airtime only - October 2021 (PDF)

Vodafone EVO upgrades

• Upgrade from month 3 - from October 2023 (PDF)

• Upgrade from month 3 - 2 August 2022 to September 2023 (PDF)

• Upgrade from month 3 - 6 April to 1 August 2022 (PDF)

• Upgrade from month 12 - June 2021 (PDF)

Flexi upgrades

• Flexi upgrades - from 11 April 2017

• Connectivity terms - from 2 July 2024 (PDF)

• OneNumber bundle - from 9 September 2022 (PDF)

• OneNumber privacy policy

• Additional plan discount - from 9 June 2025 (PDF)

• Additional plan discount - from 10 October 2024 to 8 June 2025 (PDF)

• Pay Monthly Extras - from 16 December 2024 (PDF)

• European roaming passes - from 26 August 2025 (PDF)

• Rest of the World data roaming passes - from 21 February 2024 (PDF)

• iPhone 14 - 7 September to 15 December 2022 (PDF)

• iPhone 15 - 15 September to 15 December 2023 (PDF)

• Samsung Galaxy S23 - 1 February to 1 April 2023 (PDF)

• Secure Net privacy policy

• Secure Net terms

• SIMX benefits - from 31 July 2025 (PDF)

• Spend Manager terms and conditions

• From 30 October 2025 (PDF)

• From 9 June 2025 (PDF)

• From 1 April 2024 (PDF)

• From 10 March 2023 (PDF)

• From 29 June 2022 (PDF)

• From 14 April 2022 (PDF)

• From 6 April 2022 (PDF)
  

2023 to now

• From 21 November 2023 (PDF)

• 24 February 2023 to 20 November 2023 (PDF)

2022

• 9 March 2022 to 23 February 2023 (PDF)

2021

• August 2021 to March 2022 (PDF)

• June to July 2021 (PDF)