I want to cancel the Vodafone UK insurance for my device
To cancel your Vodafone UK insurance, you'll need to have the following information:
Your full name
The mobile number linked to your insured device
The device IMEI number - find out how to get your IMEI number
The make and model of your insured device (this can be found in your device settings)
The email address connected to your Vodafone account.
Cancelling your insurance policy means you are at risk of being uninsured for potential loss, theft, damage or breakdown of your device depending on your level of cover. To see more about what your insurance policy covers, see our terms and conditions
Cancel by calling us
You can cancel your insurance at any time by calling our insurance team on 03333 043 346. They can also help if you want to find out about other insurance options, including changing your level of cover.
The line is open:
Monday to Friday, 8am to 8pm
Weekends and bank holidays, 9am to 6pm
Cancel by email
You can also send an email to [email protected]
The insurance needs to be cancelled by the account owner. To cancel your insurance by email, you must include:
Your full name
The mobile number linked to the device that your insurance protects (if applicable)
The mobile device IMEI number – find out how to get your IMEI number
The make and model of the insured device
The email address on your Vodafone account – if different from the email address you are contacting us from
Cancelling your insurance policy means you are at risk of being uninsured for potential loss, theft, damage or breakdown of your device depending on your level of cover. To see more about what your insurance policy covers, see our terms and conditions
Timescales
Our insurance team aim to respond to you within one working day. If they need more information, or they can’t verify your account, they’ll email you. They won’t cancel your insurance until they have all the information they need and you will continue to be charged.
Refund and Charges
If you cancel within the first 30 days (cooling-off period), you will receive a credit for the full cost of your first month’s premium. If you cancel after the first 30 days, you will receive a credit for any unused cover you have already paid for. This credit will be used against your future Vodafone bills.
If your final bill shows a credit balance, we will refund it to your card or bank account. If this is not possible, we will send you a cheque.
Financial Difficulties
If you are experiencing financial difficulties, find out more about our bill and payment support options
Automatic Cancellations
Your insurance policy will be automatically cancelled if you:
Have 3 successful claims in a 12-month period
Upgrade your device (replacement policy will be offered subject to eligibility)
No longer have a Vodafone Airtime Plan and have also fully paid off your Vodafone Device Plan (loan) associated with your insured device
Upgrade to a SIM only plan (replacement policy available on handsets, subject to eligibility)
Cancel or disconnect your Vodafone Pay monthly plan or SIM only plan that is associated to your insured device
Arrange a transfer of ownership
If you fail to pay your monthly premium on time, your policy may be cancelled (and this may affect your credit rating)
For more information, see our terms and conditions
Moving your number to another network
If you plan on ‘porting out’ and moving your number from Vodafone to another network, this can have an impact on your insurance:
If you have a device loan with an active insurance policy, your insurance will continue until your device loan has been paid off in full – unless you request cancellation
If you have already paid off your device loan in full, or you are a SIM only customer, your insurance will be cancelled once your number has successfully left the Vodafone network
This information applies to personal customers only. If you have a business or corporate policy, see I want to cancel the business insurance for my device