Lost or stolen device?

Here’s what to do next:

1. Got a SIM?

If you have your old SIM back, you can continue using it. Skip ahead to step 2.

Or need a new SIM?

• If you need a new SIM, with a quick chat. 

• When it arrives, using your original phone number. If you can’t log in to My Vodafone, use our SIM activation form instead.

• You’ll get an email and text message when your SIM is active. 

2. Unblock your device and remove any bars

Put your old/replacement SIM in your device, and then:

• If you haven’t made an insurance claim: Get in touch with us to unblock your device. Next, remove any bars that might be protecting your account – like a data bar.

• If you made an insurance claim: And you’ve received a replacement device, then the block on the device can’t be removed. If the insurance is with us, you must also return the device. To arrange this, give the team a call on 0333 304 3346.

• Update your insurance claim: If you’ve made a claim on your insurance for the lost device and have received a replacement device, then the block on the device can’t be removed. If the insurance is with us, you must also return the device. To arrange this, give the team a call on 0333 304 3346.

That's everything - you'll be able to use your phone when it has signal and the Vodafone symbol – this can take up to 24 hours, but it's usually much faster. 

Let’s tighten security

• If you're worried that someone may have accessed your personal data while your phone was lost or stolen, change the passwords for your online accounts, like your email, and online banking. 

• Turn on your device finder

Here’s what to do next:

1. Got a SIM?

If you have your old SIM back, you can continue using it. Skip ahead to step 2.

Or need a new SIM?

• If you need a new SIM, order a replacement SIM here with a quick chat.

• When it arrives,  using your original phone number. If you can’t log in to My Vodafone, use our SIM activation form instead.

• You'll get an email and text message when your SIM is active. 

2. Unblock your device and remove any bars

• Unblock your device with our quick form

• Remove any bars

That’s everything - you'll be able to use your phone when it has signal and the Vodafone symbol – this can take up to 24 hours, but it's usually much faster. 

Let’s tighten security

• If you're worried that someone may have accessed your personal data while your phone was lost or stolen, change the passwords for your online accounts, like your email, and online banking. 

• Turn on your device finder

Update your insurance claim

If you have made a claim on your insurance for the lost device and have received a replacement device, then the block on the device cannot be removed. If the insurance is with us, you must also return the device. Please give the insurance team a call on 0333 304 3346 to arrange this.