Lost or stolen device?

Got your device back?

We’re really happy you've got your device back. Let’s get you set up so things can go back to normal.

Here’s what to do next:

1. Got a SIM?

If you have your old SIM back, you can continue using it. Skip ahead to step 2.

Or need a new SIM?

  • If you need a new SIM, with a quick chat. 

  • When it arrives, using your original phone number. If you can’t log in to My Vodafone, use our SIM activation form instead.

  • You’ll get an email and text message when your SIM is active. 

2. Unblock your device and remove any bars

Put your old/replacement SIM in your device, and then:

That's everything - you'll be able to use your phone when it has signal and the Vodafone symbol – this can take up to 24 hours, but it's usually much faster. 

Let's tighten security

  • If you're worried that someone may have accessed your personal data while your phone was lost or stolen, change the passwords for your online accounts, like your email, and online banking. 

  • Turn on your device finder

Here’s what to do next:

1. Got a SIM?

If you have your old SIM back, you can continue using it. Skip ahead to step 2.

Or need a new SIM?

2. Unblock your device and remove any bars

That’s everything - you'll be able to use your phone when it has signal and the Vodafone symbol – this can take up to 24 hours, but it's usually much faster. 

Let’s tighten security

  • If you're worried that someone may have accessed your personal data while your phone was lost or stolen, change the passwords for your online accounts, like your email, and online banking. 

  • Turn on your device finder

Protect your data and device now