Unlocking your phone or SIM
Choose an option and we’ll show you what to do.
What do you want to do?
If you’re not sure which unlock code is the right one for you, choose the scenario that best matches your problem, and we’ll tell you what you’ll need.
And I want to transfer my number
We're sad to hear that you're leaving us. But if you're set on a new provider, you'll need a Porting Authorisation Code (PAC) to keep your mobile number when you move. Get a PAC and close your account
And i don't want to keep my number
If you don’t want to move to a new provider, but don’t want your current number, you’ll need a Service Termination Authorisation Code (STAC). Get a STAC and close your account
If you already have a switching code, simply give it to your new provider and they'll transfer your number.
And I want to unlock my phone
If you just need to unlock one of our devices to use on another network, you'll need a Network Unlock Code (NUC). You can request a NUC or find out how to use your NUC here.
Buying a new device or SIM only contract with us online? You can switch at the same time.
Just give your PAC or STAC code to us while you’re in the process of buying. Look out for the Joining us from another network? section in your basket before checkout.
Otherwise, you can complete our Switching your network to Vodafone form to make your switch happen. If you’re a medium or large business customer you’ll need to call 191 free from your Vodafone mobile or 033 330 40191 from any other mobile (standard call charges apply).
You’ll need your PAC or STAC, the temporary/new number we gave you, and your current mobile number.
PAC and STAC codes last 30 days – if yours expires you can request a new one.
If you’re selling your old Vodafone mobile, or giving it away and need to unlock it to use on another network, you’ll need a Network Unlock Code (NUC). You can request a NUC or find out how to use your NUC here
If you’ve forgotten your PIN, or entered an incorrect PIN too many times, your SIM will be locked, and you won’t be able to get into your phone.
To unlock it, you need a PIN unlock code (PUC). You can get this by calling us on 03333 040 191 (standard call charges apply).
If your problem is to do with the passcode for your iPhone or iPad, see Apple’s support page
If you want to be able to use your Vodafone device during your overseas posting, you need a Network Unlock Code (NUC). You can request a NUC or find out how to use your NUC here
It’s also worth knowing that if you’re a serving member of the British Armed Forces being posted overseas, you can apply for a break in your Pay monthly contract for you and up to three family members, for up to two years. This means we won’t bill you during this time.
To apply, fill in this form and either post or email it to the addresses shown, along with a copy of your military ID or proof of residence at a military address.
If you’ve bought a device locked to Vodafone from a third party, you can either join us as a new customer, or get the device unlocked to use on another network.
We can only unlock your device when we’re sure it belongs to you. The best way to confirm this is by getting a free Pay as you go SIM online or in a store and using it for 30 days – a necessary step to guard against fraud. You can then complete the form to request a Network Unlock Code (NUC).
If you were given the device by a friend or family member, the best thing to do is get them to unlock it for you. It doesn’t matter if they’ve already upgraded or left Vodafone – all they’ll need is a Network Unlock Code (NUC).
Know which code you need?
If you know the kind of code you need, or if you're already sorted, here's where you can find out how to use it:
I need a PAC from Vodafone so I can keep my phone number when I move.
I need a STAC from Vodafone so I can Switch my network
