And I want to transfer my number
We’re sad to hear that you’re leaving us. But if you’re set on a new provider, you’ll need a Porting Authorisation Code (PAC) to keep your mobile number when you move. Get a PAC and close your account
If you already have a PAC code, simply give it to your new provider and they’ll transfer your number.
And I want to unlock my phone
If you’ve forgotten your PIN, or entered an incorrect PIN too many times, your SIM will be locked, and you won’t be able to get into your phone.
To unlock it, you need a PIN unlock code (PUC). You can get this by calling us on 03333 040 191 (standard call charges apply).
If your problem is to do with the passcode for your iPhone or iPad, see Apple’s support page
It’s also worth knowing that if you’re a serving member of the British Armed Forces being posted overseas, you can apply for a break in your Pay monthly contract for you and up to three family members, for up to two years. This means we won’t bill you during this time.
To apply, fill in this form and either post or email it to the addresses shown, along with a copy of your military ID or proof of residence at a military address.
If you’ve bought a device locked to Vodafone from a third party, you can either join us as a new customer, or get the device unlocked to use on another network.
We can only unlock your device when we’re sure it belongs to you. The best way to confirm this is by getting a free Pay as you go SIM online or in a store and using it for 30 days – a necessary step to guard against fraud. You can then complete the form to request a Network Unlock Code (NUC).
If you were given the device by a friend or family member, the best thing to do is get them to unlock it for you. It doesn’t matter if they’ve already upgraded or left Vodafone – all they’ll need is a Network Unlock Code (NUC).