Buying a new device or SIM only contract with us online? You can switch at the same time.
Just give your PAC or STAC code to us while you’re in the process of buying. Look out for the Joining us from another network? section in your basket before checkout.
Otherwise, you can complete our Switching your network to Vodafone form to make your switch happen. If you’re a medium or large business customer you’ll need to call 191 free from your Vodafone mobile or 033 330 40191 from any other mobile (standard call charges apply).
You’ll need your PAC or STAC, the temporary/new number we gave you, and your current mobile number.
PAC and STAC codes last 30 days – if yours expires you can request a new one.
It’s also worth knowing that if you’re a serving member of the British Armed Forces being posted overseas, you can apply for a break in your Pay monthly contract for you and up to three family members, for up to two years. This means we won’t bill you during this time.
To apply, fill in this form and either post or email it to the addresses shown, along with a copy of your military ID or proof of residence at a military address.
If you’ve bought a device locked to Vodafone from a third party, you can either join us as a new customer, or get the device unlocked to use on another network.
We can only unlock your device when we’re sure it belongs to you. The best way to confirm this is by getting a free Pay as you go SIM online or in a store and using it for 30 days – a necessary step to guard against fraud. You can then complete the form to request a Network Unlock Code (NUC).
If you were given the device by a friend or family member, the best thing to do is get them to unlock it for you. It doesn’t matter if they’ve already upgraded or left Vodafone – all they’ll need is a Network Unlock Code (NUC).
Know which code you need?
If you know the kind of code you need, or if you're already sorted, here's where you can find out how to use it:
Network Unlock Code (NUC)
I need a NUC to unlock my phone for use on another network