Cancel your account

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Things to know before you leave

You must be the account owner to cancel your account or get a PAC or STAC code.

Business customers

If you don't have a specific contact in your business, you can ask us for a PAC or STAC code.

If you have an account manager or prime contact, ask them and they'll do it for you.

If you're a large business customer, your mobile company administrator should be able to get your switching code through Vodafone Corporate Online (VCO)

Log in to your account online or use the My Vodafone app to check when your plan ends. If your plan hasn't ended yet, you'll need to pay an early termination fee (ETF)

Text INFO to 85075 and we'll text you back with the amount you need to pay, as well as what to do if you have other services with us.

If you have more than one number on your account, check the amount in your account online by going to Account settings > mobile switching, or give us a call on 191 free from your Vodafone mobile.

Alternatively, you might be eligible for an upgrade. Log in to your account to view your exclusive upgrade offers on a selection of phone or SIM only plans, just for you.

When we close your account we'll cancel your Direct Debit - please don't do this yourself. This is important because cancelling your direct debit doesn't automatically cancel any contract(s) you have with us, and you'll continue to be charged. If you have cancelled your Direct Debit, please contact us so we can help you.

We'll keep billing you as normal up to and including your disconnection date. You'll get a final bill after you've disconnected, which will include:

If you're not in a contract:

  • A credit for line rental you've already paid for, but not used
  • Out-of-plan usage charges
  • Charges for any Extras (such as a recurring Data Extra)

If you're in a contract:

  • How much you'll need to pay to leave early (early termination fee)
  • Out-of-plan usage charges
  • Charges for any Extras (such as a recurring Data Extra)

When you'll get the final bill

If you switch network at least 22 days before your normal billing date that month, you'll get your final bill on your normal billing date. Please make sure your media and contact preferences are up to date so that you can receive it.

If you switch to another network any later, you'll get your final bill 22 days after you switch.

If you've recently been abroad, it can take up to two months for us to bill you for roaming charges.

If you don't use your PAC or STAC

If you request a PAC or STAC but then don't use it, your plan will continue and you will be billed as normal.

Check your bill after you've left

You can still check your bills up to six months after you've cancelled. You’ll need to set up another contact number

Leaving us for another mobile network might affect any other Vodafone services you're using:

How to leave Vodafone

When you get your PAC code you must give it to your new provider to make the switch happen.

Get your PAC code from us

  • Chat - use Webchat to speak to us online
  • Online - log in to your account online, go to Account settings > Mobile switching
  • Call - free from your Vodafone phone on 191
  • Text - if you only have one mobile number on your account

Unfortunately if you have more than one number on your account, texting isn't possible - please use one of the other options instead.

If you would like to text us, you'll need to send us your 4-digit account PIN. Delete the message after you've sent it so nobody can see your PIN. Find out how to set up or change your account PIN

  • Text PAC + PIN - for example, PAC 1234
  • Remember to include a space between PAC and PIN
  • Send to: 65075

Give the code to your new provider 

When you give the code to your new provider, they'll contact us and start moving your number over. Once they've transferred you, you'll be disconnected from Vodafone straight away. 

Your code lasts for 30 days. If you don't use it in that time you'll stay with us and the switch won't happen. You can always ask us for a new code if it expires.

I left Vodafone, but forgot to get a PAC

If it’s been under 30 days since you left, we can still give you the PAC. If you had:

  • One number on your account – Chat to us online to get your PAC
  • Multiple numbers on your account – Chat to us online or give us a call on 0333 3040 191 to get your PAC

If it’s been over 30 days since you left, unfortunately we can’t give you a PAC to keep your number.   

Remember: Once you’ve given your PAC to your new network provider, it can take until 11:59pm the same day to transfer over. You may also experience a loss of service on that day.    

Keep your phone

If you want to take your phone to another network, get a Network Unlock Code (NUC)

 

When you get your STAC code you must give it to your new provider to make the switch happen.

Get your STAC code from us

  • Chat - use Webchat to speak to us online
  • Online - log in to your account online, go to Account settings > Mobile switching
  • Call - free from your Vodafone phone on 191
  • Text - if you only have one mobile number on your account

Unfortunately if you have more than one number on your account, texting isn't possible - please use one of the other options instead.

If you text us, you'll need to send us your 4-digit account PIN. Delete the message after you've sent it so no-one can see your PIN. Find out how to set up or change your account PIN

  • Text STAC + PIN - for example, STAC 1234
  • Remember to include a space between STAC and PIN
  • Send to: 75075

Give the code to your new provider 

When you give the code to your new provider, they’ll contact us and start moving your number over. Once they've transferred you, you'll be disconnected from Vodafone straight away.

Your code lasts for 30 days. If you don’t use it in that time you’ll stay with us and the switch won’t happen. You can always ask us for a new code if it expires.

Keeping your phone

If you want to take your phone to another network, get a Network Unlock Code (NUC)

Call us free on 191 from your Vodafone mobile to tell us you want to end your contract. It will end 30 days after you tell us.

If you want to cancel your home broadband, mobile broadband, IOT, fixed line or any other Vodafone service, give us a call:

  • 191 free from a Vodafone mobile
  • 03333 040 191 from UK landlines or other mobiles (standard call charges apply)

We understand this is a difficult time, and we’ll do our best to ensure any requirements are handled quickly and sensitively.

If you want to report a death or a critical illness for yourself or someone else, the easiest way to do this is through our online forms. Or you can call our dedicated team directly.

Let us know about a death:

Let us know about a critical illness:

Is there anything we can do to help?

Stay connected

Want to call but have no signal? Make calls for free anywhere you have WiFi with WiFi calling

And you can check coverage and planned improvements on our Network Status Checker

Customer care 24/7

Got the My Vodafone app? Get easy access to all the info about your account in one place.

Or if you're stuck with an issue, find the answer in Help and support or the Vodafone eForum

Value for money

Are you on the right plan? Try logging in to your account to see what offers are available.

Or perhaps one of our Pay as you go plans would suit your needs better.

Got any questions?

PAC and STAC for switching network

There are two switching codes to move from one mobile network to another:

  • PAC (Porting Authorisation Code) - to keep your phone number
  • STAC (Service Termination Authorisation Code) - to get a new phone number

It's up to you to give your PAC or STAC code to your new network to make your switch happen.

PAC and STAC codes last for 30 days before they expire, but you can always ask for another one if you run out of time and haven’t left Vodafone yet.

INFO for information about your account

Use the INFO code to find out details of any other services that will be affected if you switch, plus:

  • Pay monthly account – how much you’ll need to pay to leave your contract today (early termination fee)
  • Pay as you go account - how much credit you'll lose if you switch

If you don't use your PAC or STAC

If you request a PAC or STAC but then don't use it, your plan will continue and you will be billed as normal.

You can get your PAC or STAC code by chatting to us online, giving us a call free on 191 from your Vodafone mobile, or logging into your account

If you have more than one number, unfortunately you can’t text to switch.

You can set up your account PIN or change it in My Vodafone:

  • Go to Account settings
  • Choose Login details
  • Change your account PIN

You can also do it in the My Vodafone app:

  • Go to Settings
  • Then App settings
  • Choose Login options
  • Choose Reset your PIN