Cancel your account

If you leave your Pay as you go account, you can request a refund for any remaining credit up to 60 days after you leave.

Make sure you've registered for a My Vodafone account and chat to us online about your remaining credit.

Chat to us online

Vodafone Together discount

If you disconnect your qualifying plan, or change it to an ineligible plan, any Vodafone Together discounts on additional plans will continue until the end of the minimum contract period. After that period, we'll reassess your eligibility for Vodafone Together discounts when you add or upgrade eligible plans on your account. Terms apply

Entertainment plans

When you switch providers, you'll lose any entertainment plans you have with us.

Charge to Bill or Add to Plan payments

If you pay for any products using Charge to Bill, we'll stop charging to your monthly bill when you switch. You'll need to set up a new payment method.

Extras

If you switch when an Extra is still active, you'll lose any allowances you had left.

Insurance

Your Vodafone Insurance will be cancelled when your number is disconnected unless you have a device loan that hasn’t been fully paid off. Once the device loan is paid off, your insurance will automatically be cancelled.