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Vodafone complaints

We’re sorry you’ve had to come to this page. So we can put things right, tell us what your issue is about.

Mobile network

Problems with your signal for calls, texts or using the internet.

Billing

Got a higher than expected bill, roaming charges or other charges?

Broadband

Slow or no internet, problems moving home with broadband, or installation issues.

Leaving

Problems with cancelling your account, your final bill or getting a PAC or STAC code.

Plans and products

Problems with your account, your order, logging in or Device and Airtime Plans.

Something else

My complaint isn’t related to network, broadband or billing issues.

I've already complained

Our Code of Practice

Our Code of Practice guides how we handle your complaint. If you’re unhappy with the outcome, find out more here.

Our Code of Practice

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How we can help

Registered in England and Wales. Company No 01471587. Registered Office: Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN.

Consumer Price Index (CPI) changes : *Monthly price shown plus all out of bundle charges will increase by the Consumer Price Index rate published in January of that year + an additional 3.9%. If you have a Device Plan, this will not affect your monthly Device Plan: vodafone.co.uk/pricechanges

© 2023 Vodafone Limited is authorised and regulated by the Financial Conduct Authority for consumer credit lending and insurance distribution activity (Financial Services Register No. 712210)