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How to make a complaint

If you're unhappy with any Vodafone product or service and want to make a complaint, please don't hesitate to let us know.

Not a Vodafone UK customer? See the contact details of your local Vodafone operator

Landline phone

Call us

Calling us is the fastest way to get your complaint resolved by our dedicated team.
Simply call our complaints phone number – 03333 041 524 (standard call charges apply).

If you have any accessibility requirements, there are a number of alternative ways you can contact us

We'll keep you up-to-date throughout the process of resolving your complaint:

  • Our advisers will aim to resolve your complaint while you're on the phone
  • If that's not possible, they'll escalate your complaint for further investigation or you can ask to speak to a manager
  • Where further escalation is required, a member of our dedicated complaints team will call you within 48 hours with a resolution
  • Once we’ve reached a resolution, we’ll be in touch to let you know the outcome. If we don’t hear from you within 30 days of us getting in touch, we’ll consider the issue resolved.
     

 

Mail

Email us

Prefer to write to us? Simply fill in our easy-to-use email form and we’ll get back to you within 48 hours.

Edit

Write to us

You can write to us with your complaint at the following address:
Customer Relations Manager, Vodafone Limited, The Connection, Newbury, Berkshire, RG14 2FN.

We'll let you know when we've received your complaint and will be starting our investigation. We may need to call you to update you on how things are going.

Once we've reviewed your complaint, our aim is to resolve it within five working days. If it's going to take longer, we'll keep you up to date on our progress.

Community

Alternative options

We always aim to resolve your complaint as quickly as possible. However, there are many issues that can be resolved quickly and easily with our FAQs. Check our support pages to find out more.

Desktop

Our customer complaints code

We’re confident we’ll be able to resolve your complaint. But if for any reason you decide you need alternative options, our Customer Complaints Code page provides more detail.

Accessibility

If you are deaf, have restricted hearing, a speech impairment, or if you have any other specific accessibility requirements, we have a number of alternative ways you can contact us.

Need another format?

If you need any of these documents in a different format such as large print or Braille, contact us from support.vodafone.co.uk or call 03333 043222 from a landline (standard call charges apply).