How to complain to Vodafone

We work hard to get things right, but if you’re unhappy and want to make a complaint you can get in touch using our online form. You can also call or write to us.

Your feedback helps us to improve our customer service and ensures we continue to meet our Customer Promise

Complaints online form

Fill in our online form

A quick and easy way to get in touch – simply fill in a few details and we’ll get back to you within 48 hours.

 

                             

Complaints Call us

Call us

You can call us on 033 33 040 441.

(Calls to this number will count towards inclusive minutes bundles from mobiles, BT or other fixed lines. If charges apply, the call will be charged at a national call rate.)

We’ll try to come to a resolution on the phone, but if we’re unable to do so we’ll escalate your complaint so we can explore the issue further, and keep you updated on our progress.

Complaints Write to us

Write to us

You can write to us with your complaint at this address:

Customer Relations Manager, Vodafone Limited, The Connection, Newbury, Berkshire, RG14 2FN

Please include your account number, mobile number and email address. 

We’ll let you know when your letter has arrived and will aim to resolve the issue within five working days.

                   

Accessibility

If you have specific accessibility needs, there are a number of ways to contact us.

Our customer complaints code

We’re confident we’ll be able to fix the problem, but if you want to see some other ways you can find a resolution, take a look at our code of practice.

Other support

We always aim to resolve enquires as quickly as possible. Meanwhile, you can also take a look at our FAQs to see if you can find the information that you need. If we are unable to fix your issue, you can also contact CISAS