You can write to us with your complaint at the following address:
Customer Relations Manager, Vodafone Limited, The Connection, Newbury, Berkshire, RG14 2FN.
We'll let you know when we've received your complaint and will be starting our investigation. We may need to call you to update you on how things are going.
Once we've reviewed your complaint, our aim is to resolve it within five working days. If it's going to take longer, we'll keep you up to date on our progress.