How to complain to Vodafone

Are you unhappy with a Vodafone product or service, and want to make a complaint? Here’s where you can get in touch using our online form. You can also call or write to us.

Complaints online form

Fill in our online form

A quick and easy way to get in touch – simply fill in a few details and we’ll get back to you within 48 hours.

 

                             

Complaints Call us

Call us

You can call us on 033 33 041 524.

(Calls to this number will count towards inclusive minutes bundles from mobiles, BT or other fixed lines. If charges apply, the call will be charged at a national call rate.)

We’ll try to come to a resolution on the phone, but if we’re unable to do so we’ll escalate your complaint so we can explore the issue further, and keep you updated on our progress.

Complaints Write to us

Write to us

You can write to us with your complaint at this address:

Customer Relations Manager, Vodafone Limited, The Connection, Newbury, Berkshire, RG14 2FN

We’ll let you know when your letter has arrived and will aim to resolve the issue within five working days. 

If we think it’ll take longer, we’ll keep you updated about our progress.

                   

Accessibility

If you have specific accessibility needs, there are a number of ways to contact us.

Our customer complaints code

We’re confident we’ll be able to fix the problem, but if you want to see some other ways you can find a resolution, take a look at our code of practice.

Other support

We always aim to resolve enquires as quickly as possible. Meanwhile, you can also take a look at our FAQs to see if you can find the information that you need. If we are unable to fix your issue, you can also contact the Ombudsman.