Unlock your phone

Network unlock request form

To get your unlock code, we’ll need some information from you first. Once we’ve received it, we’ll contact you within 24 hours. Sometimes we may need to get in touch with your phone’s manufacturer. This can take up to 10 working days. We’ll always keep you informed, so you’ll know what’s happening and when.

Network unlock codes are free to all Consumer and Small Business customers.

Click each of the following boxes to confirm that they apply to you.

  •  I am a Pay monthly or Small Business customer and have had more than three bills which are paid and up to date

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