To use your Vodafone device with another network, you need a network unlock code (NUC).
For most people it's completely free – only large business and corporate users need to pay.
This form only takes a few minutes to fill in. Once you've completed it, we’ll usually unlock your device within 72 hours. if we need to check your details or contact the device manufacturer, it may take slightly longer and could be up to 10 working days in some circumstances.
Unfortunately, we can't unlock your device if you didn't buy it directly from us, for example, from Carphone Warehouse.
If you already have it, find out how to use your unlock code
First, check if your phone is locked. You might not even need an unlock code.
The easiest way to check is by putting a SIM from another network provider in your device and seeing if you get signal.
Unfortunately, we can't unlock your device at the moment.
Once you've paid at least three bills and there's no overdue balance on your account, we'll be able to give you an unlock code.
Unfortunately, we can't unlock your device until you've used a Vodafone SIM for more than 30 days.
If you need a Vodafone SIM, the easiest way to get one is to order a free Pay as you go SIM
Unfortunately, we can't unlock a device that's been reported lost or stolen.
Find out what to do if you've found your device after reporting it lost or stolen
Unfortunately, we can't send you another code right now.
You need to wait 12 months from the day you asked for your last unlock code. You can find when this was by checking the date of the confirmation email.
To unlock your device, log into Vodafone Corporate Online (VCO) and download the request form
If you can't use VCO, call customer services on 191 free from your Vodafone mobile.
There's a £10 charge (exc. VAT) for each unlock code.
Your device needs to have been on our network for us to unlock it for you.
The easiest way to unlock your device is to order a free Pay as you go SIM and use it for 30 days. Then, we can unlock your device for you using the NUC.
Success Great, you can get an unlock code! We just need a few more details from you.
* Shows which fields are mandatory
We'll send you updates about your network unlock code, and the code itself to this email address.
This must be for the SIM that's used in the phone you want to unlock.
You can get your IMEI number by dialling *#06#
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