If your device is locked to our network and isn't allowing you to use a different network, you will need a network unlocking code (NUC) to unlock it. You can get a NUC through our form below.
If you've entered your SIM pin incorrectly and need to unlock your SIM you will need a different type of code this code is called a PUK
If you already have it, find out how to use your unlock code
To unlock your device, log into Vodafone Corporate Online (VCO) and download the request form If you can't use VCO, call customer services on 191 free from your Vodafone mobile.
Unfortunately, if you bought your phone from a different provider or e.g. Carphone Warehouse, we can't unlock it. You will have to contact them directly.
Most of our Apple devices should already be unlocked. Please try inserting a SIM from another network to see if it works. If your device is still locked, tap here to continue.
Most of our devices are already unlocked. Make sure you try a SIM from another network before requesting a code.
Unfortunately, we can't unlock a device that's been reported lost or stolen. Find out what to do if you've found your device after reporting it lost or stolen
Success Great, you can get an unlock code! We just need a few more details from you.
* Shows which fields are mandatory
We'll send you updates about your network unlock code, and the code itself to this email address.
We'll use this number to contact you about your request.
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You can get your IMEI number by dialling *#06#
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