How do I report phishing and spam texts?
Forward any spam texts to 7726 – our free spam text reporting service. Alternatively, if you're using an Android device, you can also tap the Report Spam button in the messaging app. This button will be displayed if the message is from someone who isn't in your Contacts, or if it looks suspicious to Google.
There are further details below as to how to spot phishing scams, report them and protect yourself.
What is phishing?
Phishing is a technique used by criminals to try and steal information about a person’s identity. This can be done by email, text or even over the phone.
- Usually, a phishing scam takes the form of a text or an email that looks like it’s from a real organisation – HMRC or your bank for example
- They create a sense of urgency to give the impression you need to act immediately – because you’ve won a prize, or there’s something wrong with your bank account for example
- Emails often include logos and fonts that look exactly like the organisations they claim to be from
- There’s normally a link that leads to a fake website if it’s clicked, or a phone number that connects directly with the fraudster if dialled. If you click or call, you’ll be asked for personal information like usernames, passwords, PINs and bank details
- Another email tactic used is asking you to open an attachment containing a virus or malware
Important: Always take a moment to review emails and texts, and don’t be pushed into an immediate action – like clicking or sharing information. If in doubt, never click links or open attachments. Unknowingly sharing personal information with fraudsters can result in identity theft and money being stolen from your bank accounts.