Forward any spam texts to 7726 – our free spam text reporting service. Alternatively, if you're using an Android device, you can also tap the Report Spam button in the messaging app. This button will be displayed if the message is from someone who isn't in your Contacts, or if it looks suspicious to Google.
There are further details below as to how to spot phishing scams, report them and protect yourself.
Phishing is a technique used by criminals to try and steal information about a person’s identity. This can be done by email, text or even over the phone.
Important: Always take a moment to review emails and texts, and don’t be pushed into an immediate action – like clicking or sharing information. If in doubt, never click links or open attachments. Unknowingly sharing personal information with fraudsters can result in identity theft and money being stolen from your bank accounts.
If you’re not sure a web link you’ve been sent is genuine, it’s safer to use a trusted search engine – like Google – to access the organisations website directly
Phishing texts will usually ask you to do something – like click a link or call a number. They may be sent from a UK mobile number that you don’t recognise, and will almost always try to create a sense of urgency – telling you’ve won a prize for example.
How to: Report scam text messages to us
How to keep yourself protected:
Important: If you get a text message claiming to be from Vodafone that you aren’t sure about, get in touch with us to check it out
Phishing isn’t always easy to identify. Look out for things like:
Don’t reply to the email or text.
Don’t click on any links you don’t trust.
Don’t give away any of your personal information.
What if it’s too late?
If you think you may accidentally have shared your details with a scammer, then take immediate action to protect your bank accounts, mobile phone account and any other accounts the scammer might be able to access.
If you shared security details relating to your Vodafone account, contact our fraud team immediately to make us aware and update your details
If you receive a suspicious email that claims to be from Vodafone, forward it to phishing@vodafone.co.uk – we’ll investigate and try to find out where it came from.
Anti-phishing software is usually included in most anti-malware packages – make sure this is kept up-to-date so you stay protected.
There are lots of antivirus apps. Make sure to get yours from a legitimate app store, like The App Store (Apple) or Google Play App Store.
Important: This type of software can’t always provide 100% protection, so always be on the lookout for scams.