Protecting your identity

Be careful if someone you don’t expect gets in touch and asks you to log into your online accounts, make a payment or give them any personal information. This might happen over the phone, face-to-face, or online. If you’re not sure – politely decline and contact the company they’re from using an email or phone number that you know belongs to that company

Don’t share too much personal information on your social media, and be sure to check your privacy settings

Don’t tell anyone your password or PIN, and make sure it’s not easy to guess. For example, don’t use your year of birth, or your date of birth

Vodafone will never contact you and ask for your passwords or security codes. If you receive a suspicious text or a scam call, report it to 7726.

Make sure any documents that contain your personal details are shredded before you throw them away

Check your bank, credit card and other financial statements for anything you might not have bought or taken out yourself.