Protecting your identity

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How can I help keep my details safe?

  • Be careful if someone you don’t expect gets in touch and asks you to log into your online accounts, make a payment or give them any personal information. This might happen over the phone, face-to-face, or online. If you’re not sure – politely decline and contact the company they’re from using an email or phone number that you know belongs to that company
  • Don’t share too much personal information on your social media, and be sure to check your privacy settings
  • Don’t tell anyone your password or PIN, and make sure it’s not easy to guess. For example, don’t use your year of birth, or your date of birth
  • Make sure any documents that contain your personal details are shredded before you throw them away

All your security information, such as your PIN, memorable word and online account log-in details can be updated on My Vodafone. You’ll find the option under Account Settings.