ID verification form - consumer customers
Fill in our easy-to-use form and one of our dedicated staff members will get back to you as soon as possible.
Please note, this form is only for use by consumer customers and can't help with resetting your PIN
Fields marked with an asterisk * are required
Your details
Please provide your personal information as it appears on your account.
Your address

Your Vodafone reference
To get a PAC for your number, text PAC + your Vodafone account PIN – for example, PAC 1234 – to 65075.
You can also request a PAC by logging into My Vodafone and heading to Account settings > Mobile switching.
Your email address
Upload proof of ID
Can you guarantee you can upload a clear scan or photograph of your full UK or provisional UK driving licence? It must be in date and show your current address.
Add a file
If you don't have a valid driving licence, you'll need to upload two forms of ID. They must be either a clear scan or photograph.

Please select the first form of ID you can provide:
Add a file


The second form of ID is a proof of address, which must be dated within the last 3 months and show your current address.
Please select one of the following:
Add a file