iPhone 11 – ready for business like no other iPhone

12-Month Upgrade Promise Terms and Conditions
Our 12-Month Upgrade Promise is available to Consumers and Small Businesses who purchase a iPhone 11 on a Vodafone Pay Monthly plan between the 13th September 2019 and the 28th February 2020.

If you have taken your agreement out with one of our distribution or VPS partners (for example, Carphone Warehouse, OneCom) you will not qualify for the 12-Month Upgrade Promise.

How it works
You can upgrade from your pay monthly iPhone plan to a new pay monthly phone of your choice (“new plan”), after 12 months from your agreement start date subject to the following:

1.  The new plan you choose must cost the same (or more) per month as your current iPhone plan; and
2.  Your iPhone handset is returned in reasonable condition and minimum standards are met (to find out what we mean by minimum standards, please see ‘trade in terms and conditions’ here).

Your current plan will then end, you will need to return the iPhone handset and you will start a new plan (which will have a new minimum term period).

What do I have to pay?
You will not pay an early upgrade fee on any 24 month plan but fees may apply on 36 month plans, you will still need to pay the upfront costs of the new phone you choose to upgrade to (if any) in addition to the applicable monthly fee for your new plan.

What plans can I upgrade on?
You can upgrade to any pay monthly price plan that has an equal or higher total monthly price plan fee.

Where can I find more information?
You can find out more information by visiting our webpage here, or call us on 191 free from your Vodafone mobile.

We are
Vodafone Limited, Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN

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Vodafone UK- Terms and Conditions for the Trade In Monthly Discount Offer

Here are the terms and conditions for trading in your device (“Trade-In Device”) for a monthly recurring discount on your New Plan (the “offer”). The services are operated by Brightstar 20:20 UK Limited on our behalf. Your Trade-In Device will need to meet minimum standards, to find out about more about the minimum standards please read Trade-in terms and conditions here.

When taking this offer you’ll be contracting with us (our company information is at the end of these terms).

We recommend that you read these terms carefully before using the site and submitting your sales order. They are designed to ensure that you get the correct monthly reoccurring discount. On the checkout page you will need to tick the box indicating that you accept them. If you don't want to accept, you will not be able to receive the Trade-in discount.

How does the offer work?
You can trade in any one of the following devices in-store or by calling our agents (“Trade-In Devices”):
Please note: devices with an * next to them are also available for trade in online 

1.  iPhone 7
2.  iPhone 7 Plus
3.  iPhone 8*
4.  iPhone 8 Plus*
5.  iPhone X
6.  iPhone XR
7.  iPhone XS
8.  iPhone XS Max

To receive the offer, you must purchase a Pay monthly plan on one of the following devices, at the time of trade in (“New Plan”):

Eligible devices for purchase: 

1.  iPhone 11
2.  iPhone 11 Pro
3.  iPhone 11 Pro Max
4.  iPhone X
5.  iPhone XR
6.  iPhone XS
7.  iPhone XS Max

You can also trade in your Apple Watch series 3 or 4 (any variant, GPS and/or Cellular) if you purchase a new Apple Watch Series 5 to receive a monthly recurring discount.

Once you’ve traded in your Trade-In Device (please note your Trade In Device will we subject to an assessment by Brightstar 20:20 UK Ltd who will confirm whether the minimum standard has been met), and chosen your New Plan, you will receive a monthly recurring discount. The amount of your monthly discount will be indicated to you at the time of purchase.

Contact us
If you have any questions concerning this site or the services, we provide please contact us.
Vodafone Limited, registered in England number 1471587 at Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN.

Version September 2019