Each year we make adjustments to the amount customers pay per month for their plans so we can continue to invest in our networks, products and services.
We’re letting customers know in advance that if they sign up to new contracts from the 9 December 2020, they will see an increase in their monthly bill. This will made in April 2021, based on the Consumer Price Index (CPI) plus 3.9%.
I signed up for my plan after 9 December 2020:
I signed up for my plan on or after 5 May 2016, and before 9 December 2020:
If you signed up for your plan before 5 May 2016 and you are still in contract, you're covered by our Fixed Price Promise, so there will be no increase.
You’ll be affected if you’re on a Pay monthly contract, you’re a business customer, or you get your home or business broadband from us. If you joined up after 9 December 2020, the following services are subject to the Consumer Price Index (CPI):
The services that follow won’t be affected by this change. If you don’t see your service on either of these lists, then get in touch, or call us on 191 (free from Vodafone devices) or 03333 040 191 from any other UK landline or mobile:
Public sector plans won’t be affected by the price rise.
If you signed up to or upgraded your plan after 9 December 2020, your bill will be affected. This price increase will be applied from April and will increase by an amount equal to the Consumer Price Index (CPI) rate published by the Office for National Statistics in January, plus 3.9%. For example, if the CPI is 0.5% (as it is currently), the bill will be adjusted by 0.5% + 3.9%, so 4.4% in total.
We’re not changing existing customers’ terms and conditions. Existing contracts have annual prices adjusted by the Retail Price Index (RPI) in their terms and conditions, and if your contract was signed on or after 9 December 2020, we’re adding 3.9% from April.
These increases reflect the investments we need to make in our network, rising costs of equipment and services from our suppliers.
The RPI (Retail Price Index) has been the measure traditionally used by government and companies to calculate things such as interest rates and price increases. However, the CPI (consumer price index) is becoming the more popular benchmark, so we are migrating to this measure from Dec 9th to simplify things for our customers.
The price rise only applies if you’re a new business customer. If you’re already a customer, you won’t be affected until you upgrade or renew your contract. Business customers will be contacted ahead of an increase to let them know about any price changes.
The RPI or CPI+3.9% rates are applied to your monthly fee, before the discount is applied.
If you have the Fixed Price Promise, it means you signed up for your contract before 5 May 2016. We’ll continue to honour it until the end of your contract. Any new or upgrading customers are not eligible for the Fixed Price Promise.
Consumer prices increased by 2.5% as per the RPI figure published in March 2020.
For contracts with RPI price adjustment:
For contracts with CPI+3.9% price adjustment: