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Annual Price Adjustment

Each year we make adjustments to the amount customers pay per month for their plans so we can continue to invest in our networks, products and services.

We’re letting customers know in advance that if they sign up to new contracts from the 9 December 2020, they will see an increase in their monthly bill. This will made in April 2021, based on the Consumer Price Index (CPI) plus 3.9%.

How this affects you

I signed up for my plan after 9 December 2020:

  • You'll see an increase in your monthly bill each April, based on the Consumer Price Index (CPI) plus 3.9% 
  • We use the CPI figure published by the Office for National Statistics in January and apply the change in April each year, in line with your terms and conditions
  • The 3.9% reflects the investments we need to make in our network, rising costs of equipment and services from our suppliers.

I signed up for my plan on or after 5 May 2016, and before 9 December 2020:

  • You'll see an increase in your monthly bill each April, based on the Retail Price Index (RPI) 
  • We use the RPI figure published by the Office for National Statistics in March and apply the change in April each year, in line with your terms and conditions
  • This also applies to mobile broadband products signed up for after 28 September 2016.

If you signed up for your plan before 5 May 2016 and you are still in contract, you're covered by our Fixed Price Promise, so there will be no increase.

I want to see a full list of products that are impacted

Further information

What is the Consumer Price Index?

Will this affect my product or my plan?

When will my bill be affected?

Are you changing my terms and conditions?

Why are you increasing prices?

Why are you increasing prices using the CPI and not the RPI?

I’m a business customer, will I be affected?

What if I have a discount?

What does this mean for my Fixed Price Promise?

How much was the latest annual price rise?

Price rise examples

For contracts with RPI price adjustment:

  • The actual adjustment is dictated by the RPI rate published by the Office for National Statistics in March (consumer contracts) and January (business plans) each year.
  • As an example, if the rate is 1.1%, prices would be affected as follows:
    • A customer paying £22 a month would see their plan increase by 24p a month from April
    • A customer paying £40 a month would see their plan increase by 44p a month from April

For contracts with CPI+3.9% price adjustment:

  • The actual adjustment is dictated by the CPI rate published by the Office for National Statistics in January (consumer contracts and business plans) each year.
  • As an example, if the rate is 0.5%, prices would be affected as follows (with 3.9% added to the 0.5%):
    • A customer paying £22 a month would see their plan increase by 96p a month from April
    • A customer paying £40 a month would see their plan increase by £1.76 a month from April

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