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Each year we make adjustments to the amount customers pay per month for their plans so we can continue to invest in our networks, products and services.
We wanted to let you know that on 1 April 2022 we’ll be increasing the charges for our Business and Consumer mobile and Broadband plans, including SIM-only and Mobile Broadband.
The increase will be in line with either the (a) Retail Price Index rate (“RPI Rate”) or (b) Consumer Price Index rate (“CPI Rate”) plus an additional 3.9%
How does this affect you?
I have either (a) a Business mobile plan and my contract was entered into before 9 December 2020 or (b) a Consumer Red mobile plan and my contract was entered into before 17 September 2017
We wanted to let you know that on 1 April 2022 we’ll be increasing the charges for our Business and Consumer mobile plans, including SIM-only and Mobile Broadband, in line with the Retail Price Index rate (“RPI Rate”). The applicable RPI Rate is 7.5% and was published on 19 January 2022. Mobile connections on your account will be impacted by these price increases.
I have a Consumer Red mobile plan and my contract was entered into between 17 September 2017 and 9 December 2020
We wanted to let you know that on 1 April 2022 we’ll be increasing the charges for our Business and Consumer mobile plans, including SIM-only and Mobile Broadband, in line with the Retail Price Index rate (“RPI Rate”). The applicable RPI Rates will be those published in March 2022 for Consumer. Mobile connections on your account will be impacted by these price increases.
My mobile contract or renewal was entered into on or after 9 December 2020
We wanted to let you know that on 1 April 2022 we’ll be increasing the charges for our Business and Consumer mobile plans, including SIM-only and Mobile Broadband, in line with the Consumer Price Index rate (“CPI Rate”) plus an additional 3.9%. The applicable CPI Rate is 5.4% and was published on 19 January 2022. Mobile connections on your account will be impacted by these price increases.
I have Vodafone Home Broadband
If your plan started before 2 February 2021:
Your agreement provides for your monthly cost to increase in line with the Retail Price Index (RPI) figure published by the Office for National Statistics in March each year - as set out in your agreement with us. This year's rate will be published on 23 March 2022.
If your plan started from 2 February 2021:
Your agreement provides for your monthly cost to go up by 9.3%. This reflects the UK Consumer Price Index (CPI) at 5.4% (as published in January 2022), plus an additional 3.9% to cover the increasing costs of operating our network - as set out in your agreement with us.
I have Business Broadband
We wanted to let you know that on 1 April 2022 the price of your Business Broadband we will be increasing in line with either the (a) Retail Price Index rate (“RPI Rate”); or (b) Consumer Price Index rate (“CPI Rate”) plus an additional 3.9%.
If your Business Broadband plan was purchased prior to 5 March 2021, it will be subject to 7.5% price increase, in line with the RPI Rate published on 19 January 2022.
If your Business Broadband plan was purchased on or after 5 March 2021, it will be subject to a 9.3% price increase, in line with the 5.4% CPI Rate published on 19 January 2022 plus an additional 3.9%.
FAQs
When will the price change impact me?
Your first bill after 1 April 2022 will reflect the increase on your standard line rental charge.
Why are you increasing prices?
We understand how important communication is to everyday life, now more than ever, and our key priority is to keep you and all of our customers connected. Annual price rises reflect our investment in upgrading our network and services to support growing demand, ensuring you have the best connection, wherever you are. From bringing you wider and more reliable 4G coverage, to rolling out faster 5G across the UK, we’re investing over £1 billion a year in our network.
How does this impact my business?
From the 1 April 2022, your price plans will be subject to the new pricing.
For contracts with RPI price adjustment:
The actual adjustment is dictated by the RPI rate published by the Office for National Statistics in March (consumer contracts) and January (business plans) each year.
As an example, if the rate is 7.5%, prices would be affected as follows:
A customer paying £22 a month would see their plan increase by £1.65 a month from April
A customer paying £40 a month would see their plan increase by £3 a month from April
For contracts with CPI +3.9% price adjustment:
The actual adjustment is dictated by the CPI rate published by the Office for National Statistics in January (consumer contracts and business plans) each year, plus an additional 3.9%.
As an example, if the rate is 5.4%, prices would be affected as follows (with 3.9% added to the 5.4%):
A customer paying £22 a month would see their plan increase by £2.05 a month from April
A customer paying £40 a month would see their plan increase by £3.72 a month from April
Are you changing my terms and conditions?
We’re not changing existing customers’ terms and conditions.
Mobile contracts signed before 9 December 2020 will continue to have annual charges adjusted by the Retail Price Index (RPI) rate.
If your mobile contract was signed on or after 9 December 2020, your annual charges will instead be adjusted by the CPI Rate +3.9% from April.
How often will you increase your prices?
All new Business and Consumer mobile and Broadband plans, including SIM-only and Mobile Broadband contracts taken out on or after 28 September 2016 (including upgrades), have an annual price adjustment.
What does this mean for the Fixed Price Promise?
The Fixed Price Promise hasn’t been applicable for new or upgrading customers since 5 May 2016, but we’ll continue to honour it for customers who purchased a Pay monthly plan before that date until the end of their contract.
Where can I go for more information?
If you have a Vodafone account manager please contact them directly with any queries.
